Jeyshree Krishnaswamy Sundararajan

Program Manager

United States7 yrs 6 mos experience

Key Highlights

Reduced client-reported issues by 40% through API failure resolution.
Built Python alerting workflows, cutting resolution time by 40%.
Led post-incident reviews, improving platform reliability.

Stackforce AI infers this person is a Fintech and SaaS expert with strong technical support and automation skills.

Contact

jeyshree.ks@gmail.com LinkedIn

Skills

Core Skills

Technical SupportDatabase Management System (dbms)SqlProblem Solving

Other Skills

Postman APIStrongDMGitFinTechDBeaverACH PaymentsAmazon RedshiftDatadogRetoolZendeski2cBitbucketTroubleshootingTechnical DocumentationEscalation Process

About

Results-driven Technical Support & Escalations Engineer with 5+ years of experience resolving complex platform issues, automating diagnostics, and enhancing customer experience across fintech and SaaS environments. Hands-on coding: Python scripting for automation, log parsing, and health checks Data expertise: Advanced SQL for troubleshooting, reporting, and pipeline monitoring Cloud & monitoring tools: Datadog, Retool, Postman, Slack API, AWS Redshift, Azure Cosmos DB Cross-functional impact: Partnered with Engineering, DevOps, and Support to reduce incidents and improve tooling Proactive mindset: Built internal dashboards and alerting systems that improved SLA compliance

Experience

7 yrs 6 mos

Total Experience

1 yr 9 mos

Average Tenure

4 mos

Current Experience

Github

Program Manager - Incident Coordinator

Jan 2026 – Present · 5 mos · Kirkland, Washington, United States · Remote

Atelio by fis

Technical Escalations Engineer

Jul 2024 – Sep 2025 · 1 yr 2 mos · Bellevue, Washington, United States · Hybrid

Postman APIStrongDMGitFinTechDBeaverACH Payments+7

Edifecs

2 roles

Operations Engineer

Promoted

Mar 2024 – Jul 2024 · 4 mos · Bellevue, Washington, United States

Resolved recurring API failures—reduced client-reported issues by 40% and improved NPS.
Built Python-based alerting workflows integrated with Slack and Retool—cut resolution time by 40%.
Led post-incident reviews and authored RCA documentation—improved platform reliability and reduced repeat escalations.
Mentored engineers on log analysis, SQL debugging, and stakeholder communication.

Postman APIBitbucketGitTroubleshootingTechnical SupportTechnical Documentation+3

Associate Implementation Consultant

Aug 2021 – Mar 2024 · 2 yrs 7 mos · Bellevue, Washington, United States

Integrate Edifecs products with other software assets at customer site.
Install, upgrade and configure Edifecs products at client site.
provide post-implementation support during the transition from implementation to maintenance.
work with customer as a SME upon purchased Edifecs products and solutions
coordinate with other client services to meet development and configuration milestones.
Develop guidelines, programs, tasks and reports based on client requirements.

GitTroubleshootingTechnical Support

Oneplan

Software Developer

Jun 2020 – Dec 2020 · 6 mos

Worked on various .NET applications that migrate clients’ IT infrastructure cloud solutions to Microsoft products.
Designed and engineered APIs that interact across platforms (like Jira, Azure DeVops etc.)
Created various orchestration logics hosted in Azure Cosmos DB for deployment and testing the application end to end.
Contributed to the UI development for the customer to orchestrate the migration back and forth in javascript.

California state university san marcos

2 roles

STEM tutor

Promoted

Aug 2019 – Aug 2020 · 1 yr

Graduate Teaching Assistant

Aug 2018 – Aug 2019 · 1 yr

Grading for database management system and data structures using c++

Fōkcus mentoring

Software Engineer Intern

Jun 2019 – Aug 2019 · 2 mos

Designed predictive models and algorithms to match mentors and start up mentees based on their compatibility.
Crafted different datasets to train the model to improve efficiency of the matches.
Interacted with various clients to gather requirements to tweak the models to give customized experience.
Identified different use cases and developed various test workflows to train the model with different parameters

Cognizant

Programmer Analyst

Jun 2016 – Jun 2018 · 2 yrs · India

Contributed to developing applications using ASP.NET supplying funds information and analytical tools to professional investors.
Designed and developed the onboarding module for customers to use our platform.
Created business layer and data layer for the seamless flow of data to supply recommendations.
Developed stored procedures and triggers in MySql for data management.
Created a unit-test suite to test various business flow to catch any regressions.