Feb 2014 – Aug 2015 · 1 yr 6 mos · Newport Beach

• Manage all day-to-day Enterprise PACS support issues by monitoring PACS Systems across over 100 imaging centers and hospitals, ensuring exceptional customer service for all users. Our focus is on timely and efficient call handling. Leverage in-depth knowledge of end-to-end workflows in Radiology, Cardiology, and Radiation Oncology, encompassing key areas such as billing and scheduling, while effectively translating the needs of other departments into the Radiology domain.
• Bring application support expertise in systems including Cerner RadNet, GE Centricity RIS, Centricity PACS, e-Rad PACS, Merge PACS & RIS, Siemens Syngo.plaza, Syngo Dynamics, Phillips Intelispace, Amicas PACS, Fuji Synapse & DR Systems, and McKesson PACS. Proficient with Dragon, Powerscribe, Mag View, and Hologic, including DICOM transfer nodes for building exams. Understand the nuances between inpatient and outpatient settings.
• Build and support a hybrid infrastructure that integrates Microsoft Windows 2016 and 2012 with UNIX and Linux in both real and virtual environments.
• http://www.allianceimaging.com/

Mar 2013 – Feb 2014 · 11 mos · Fountain Valley, California, United States

• Wireless System Engineering and Advanced Configuration of D-Link Enterprise Network Systems encompass a range of technologies. This includes Layer 2, 2+, and Layer 3 Switches tailored for large businesses, as well as Unified Wireless Solutions, business-grade IP Cameras, and comprehensive IP Surveillance Solutions. My expertise extends to detailed configuration and troubleshooting of V-LANs, Multicast, Unicast, IGMP, IGMP Snooping, OSPF, and RIP protocols. I also specialize in Power over Ethernet (PoE) and PoE+, managing both Managed and Unmanaged Switches, Routers, and Firewalls designed for business environments. It truly feels like working in a toy store where I have the freedom to explore and engage with all the latest technologies! 😊

May 2010 – Jul 2014 · 4 yrs 2 mos · Laguna Woods, Mission Viejo , & Ladara Ranch Ca.

• Windows Server 2008R2 | CentOS Web & NFS Servers**
• Windows Vista / XP & Windows 7 Workstations**
• PACS Systems:** Amicas Merge PACS, Siemens Syngo, McKesson Horizon PACS, & ICRCo PACS
• I oversee the stability of our PACS enterprise, managing the application systems, integrations, process flows, data retention, backups, and operational efficiency. With extensive experience in healthcare IT, I focus on RIS & PACS systems while providing direct customer support. My role involves managing all IT support issues, prioritizing and monitoring Help Desk requests, and ensuring that our IT staff delivers exceptional customer service. Timeliness and efficiency in handling user calls are paramount.
• I handle the configuration and administration of a multi-location infrastructure for 250 VDI, featuring multiple V-LAN subnets and a blend of Microsoft and UNIX operating systems. My support extends to troubleshooting Windows 2003 & 2008, SQL, file and Exchange servers, along with a Citrix metaframe server farm to ensure consistent availability and reliability of the Active Directory network and its resources. Additionally, I manage all SonicWall and Checkpoint firewalls, routers, switches, hubs, and Ethernet cabling, including DNS, DHCP, WINS, RAS, and VPN.
• My expertise includes Nortel PBX, Asterisk VOIP, VMware ESXi, SAN & NAS, along with the use of Symantec/Veritas Backup Software. I maintain Microsoft Project & Server standards, especially regarding Windows XP and Office XP/03. Furthermore, I administer and maintain all HIS/RIS & PACS systems running on UNIX and Microsoft medical data servers and workstations, covering a range of systems from Siemens Syngo to GE, Hermes, Phillips, Tera-Recon, Alteer, and Medinformadix, as well as Dynamic Imaging PACS.
• I am also responsible for remote DICOM data transfer, PACS archiving, and the implementation of Cerner/RadNet systems with a strong focus on anti-hacking measures and intrusion detection.

May 2003 – May 2010 · 7 yrs · Newport Beach, California, United States

• IT Support and Infrastructure Management**
• With extensive experience in managing daily IT support operations, I prioritize and monitor Help Desk requests, consistently motivating the IT staff to deliver exceptional customer service to both desktop and remote users. My goal is to ensure that all calls are addressed promptly and effectively.
• I specialize in the configuration and administration of a robust infrastructure accommodating 300 users, facilitating remote and VDI access across three locations, with multiple V-LAN subnets and a combination of Microsoft and UNIX platforms.
• I provide comprehensive support and troubleshooting for Windows 2000 and 2003 file servers, Exchange email, SQL servers, and Citrix Metaframe server farms, focusing on maintaining the availability and reliability of the Active Directory network and its resources. My expertise extends to managing Sonicwall and Checkpoint firewalls, routers, switches, hubs, and Ethernet cabling, as well as DNS, DHCP, WINS, RAS, and VPN services. Additionally, I work with Nortel PBX systems, VMWare, and Dell and HP SAN storage devices, utilizing Veritas Backup Software for data recovery.
• In overseeing the administration and maintenance of all HIS/RIS and PACS systems, I ensure the smooth operation of UNIX and Microsoft medical data servers and workstations, including those from SIEMENS SYNGO, GE, HERMES, PHILLIPS, Tera-Recon, Alteer, and Medinformadix. I am proficient in using Amicas Merge PACS, Siemens Syngo, McKesson "Horizon" PACS, Dynamic Imaging PACS, Fuji Synapse PACS, and handling remote DICOM data transfers and PACS archiving with Cerner and RadNet.
• My capabilities also include managing break/fix lab operations and implementing effective anti-hacking and intrusion detection measures to safeguard our systems.