Joy Kiran Lewis

Operations Associate

Dubai, United Arab Emirates25 yrs 1 mo experience

Highly Stable

Key Highlights

25 years of experience in IT Infrastructure Management
Led global teams to deliver $100M cloud services
Expert in cloud operations and data center management

Stackforce AI infers this person is a Cloud Infrastructure Manager with extensive experience in IT operations and data center management.

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Skills

Core Skills

It Infrastructure ManagementProject ManagementCloud Infrastructure ManagementTeam LeadershipProcess Improvement

Other Skills

Networking TechnologyMulti-countryIT Service ManagementITILPerformance ManagementService LevelsIT ProcurementData Center ManagementService Desk ManagementInformation TechnologyActive DirectoryBusiness ContinuityTechnology ManagementProject Portfolio ManagementIncident Response

About

A strategic, result oriented IT Infrastructure Manager with 25 years of experience in ITES & Manufacturing sectors. Managing IT operations, Infrastructure provisioning, Audit, Process Re-engineering, Cloud Infrastructure build & maintenance across geographies.

Experience

25 yrs 1 mo

Total Experience

4 yrs 2 mos

Average Tenure

Current Experience

Ntt communications

Sr. Manager, Operations Build

Dec 2018 – Dec 2023 · 5 yrs · Bangalore, Karnataka · Hybrid

Responsible for successful and timely delivery of a portfolio of global cloud platform services valued at over $100M annually.
Effectively motivated and led a team of globally dispersed engineers and project managers to successfully deliver upon customer requirements and deliverables.
Involved in pre-sale requirement reviews, solutioning options and cost model generation for potential client proposals.
Successfully worked cross functionally with our sales channel and Operations staff to bridge any gaps in handoffs between internal teams and improve collaboration.
Governed project delivery timelines, reporting requirements, cost expenditures, process adherence, and platform capacity additions.
Served as an escalation point for internal and external clients to drive issue resolution.
Developed critical relationships with datecenter providers, 3rd party vendors, successfully negotiating scope, cost and timelines to adhere to overall delivery budget and timelines.
Maintained overall responsibility for successful delivery of portfolio services and serves as a decision maker for the team in a fast-paced environment.

IT Infrastructure ManagementNetworking TechnologyMulti-countryIT Service ManagementTeam LeadershipITIL+51

Dimension data cloud business unit

Manager Infrastructure

Mar 2015 – Nov 2018 · 3 yrs 8 mos · Bengaluru, Karnataka, India

Highlights:
Responsible for Cloud Infrastructure build and support at 34 sites across the globe.
People management of a team of 13 distributed between India and US offices.
Active involvement in capacity monitoring and augmentations.
Co-ordination with DC providers across globe for seamless operations.
Day-to-day ticket monitoring and escalation management.
Collaboration with teams across verticals (Project Management, Transition, Service Delivery, Platform Operations & NOC).
Cloud Infrastructure related documentation review and upkeep.
Instrumental in inducting resources into Infra team and bringing them up to speed with the organizational deliverable's.
Leadership and Management:
Recruit, motivate, develop and manage the performance of Infra team to ensure quality output and team cohesion.
Build collaborative relationships with senior management to enable effective exchange of information required to support the platform.
Drive an effective and cooperative relationship across regional Platform Operations team to ensure excellence in service delivery.
Lead and drive the organizational values in day-to-day activities within the team through integrity in service execution and respect for individual.

IT Infrastructure ManagementNetworking TechnologyMulti-countryIT Service ManagementTeam LeadershipPerformance Management+49

Praxair

4 roles

Sr Manager - IT Infrastructure

Promoted

Apr 2012 – Mar 2015 · 2 yrs 11 mos · Bengaluru, Karnataka, India

Highlights:
Spearhead the IT Infrastructure Operations of Praxair India, Singapore & Middle East.
Design, Deploy and Management for data, voice & video network for the region.
Management and Administration of Internet, IPVPN and MPLS networks.
Server administration (Active Directory, DHCP, DNS, ISA, Domino R8, NAS).
Administration of Lotus Domino servers for mail and database services.
Scheduling, monitoring and verification of backups for all critical data as identified by business.
Identify cost reduction initiatives for IT infrastructure.
Implemented, planned and maintained service agreement for technical support.
Achieved “Satisfactory” rating from internal IT audit team since 2005.
Delivering monthly analytical reports to the top management based on accounting statements.
Preparation of Operating & Capital budgets for the Technology Segment coordinating with the CIO and Technology business leaders.
Tracking actual vs. budget and analyzing the variance.
Accounting for accrual of revenues, expenses and receivables.
Preparing Cost Allocation model and the rate card based on the budget.
Allocating the technology direct charges to various Business units and independently handling the related queries.