Joy Kiran Lewis

Operations Associate

Dubai, United Arab Emirates25 yrs 1 mo experience
Highly Stable

Key Highlights

  • 25 years of experience in IT Infrastructure Management
  • Led global teams to deliver $100M cloud services
  • Expert in cloud operations and data center management
Stackforce AI infers this person is a Cloud Infrastructure Manager with extensive experience in IT operations and data center management.

Contact

Skills

Core Skills

It Infrastructure ManagementProject ManagementCloud Infrastructure ManagementTeam LeadershipProcess Improvement

Other Skills

Networking TechnologyMulti-countryIT Service ManagementITILPerformance ManagementService LevelsIT ProcurementData Center ManagementService Desk ManagementInformation TechnologyActive DirectoryBusiness ContinuityTechnology ManagementProject Portfolio ManagementIncident Response

About

A strategic, result oriented IT Infrastructure Manager with 25 years of experience in ITES & Manufacturing sectors. Managing IT operations, Infrastructure provisioning, Audit, Process Re-engineering, Cloud Infrastructure build & maintenance across geographies.

Experience

25 yrs 1 mo
Total Experience
4 yrs 2 mos
Average Tenure
--
Current Experience

Ntt communications

Sr. Manager, Operations Build

Dec 2018Dec 2023 · 5 yrs · Bangalore, Karnataka · Hybrid

  • Responsible for successful and timely delivery of a portfolio of global cloud platform services valued at over $100M annually.
  • Effectively motivated and led a team of globally dispersed engineers and project managers to successfully deliver upon customer requirements and deliverables.
  • Involved in pre-sale requirement reviews, solutioning options and cost model generation for potential client proposals.
  • Successfully worked cross functionally with our sales channel and Operations staff to bridge any gaps in handoffs between internal teams and improve collaboration.
  • Governed project delivery timelines, reporting requirements, cost expenditures, process adherence, and platform capacity additions.
  • Served as an escalation point for internal and external clients to drive issue resolution.
  • Developed critical relationships with datecenter providers, 3rd party vendors, successfully negotiating scope, cost and timelines to adhere to overall delivery budget and timelines.
  • Maintained overall responsibility for successful delivery of portfolio services and serves as a decision maker for the team in a fast-paced environment.
IT Infrastructure ManagementNetworking TechnologyMulti-countryIT Service ManagementTeam LeadershipITIL+51

Dimension data cloud business unit

Manager Infrastructure

Mar 2015Nov 2018 · 3 yrs 8 mos · Bengaluru, Karnataka, India

  • Highlights:
  • Responsible for Cloud Infrastructure build and support at 34 sites across the globe.
  • People management of a team of 13 distributed between India and US offices.
  • Active involvement in capacity monitoring and augmentations.
  • Co-ordination with DC providers across globe for seamless operations.
  • Day-to-day ticket monitoring and escalation management.
  • Collaboration with teams across verticals (Project Management, Transition, Service Delivery, Platform Operations & NOC).
  • Cloud Infrastructure related documentation review and upkeep.
  • Instrumental in inducting resources into Infra team and bringing them up to speed with the organizational deliverable's.
  • Leadership and Management:
  • Recruit, motivate, develop and manage the performance of Infra team to ensure quality output and team cohesion.
  • Build collaborative relationships with senior management to enable effective exchange of information required to support the platform.
  • Drive an effective and cooperative relationship across regional Platform Operations team to ensure excellence in service delivery.
  • Lead and drive the organizational values in day-to-day activities within the team through integrity in service execution and respect for individual.
IT Infrastructure ManagementNetworking TechnologyMulti-countryIT Service ManagementTeam LeadershipPerformance Management+49

Praxair

4 roles

Sr Manager - IT Infrastructure

Promoted

Apr 2012Mar 2015 · 2 yrs 11 mos · Bengaluru, Karnataka, India

  • Highlights:
  • Spearhead the IT Infrastructure Operations of Praxair India, Singapore & Middle East.
  • Design, Deploy and Management for data, voice & video network for the region.
  • Management and Administration of Internet, IPVPN and MPLS networks.
  • Server administration (Active Directory, DHCP, DNS, ISA, Domino R8, NAS).
  • Administration of Lotus Domino servers for mail and database services.
  • Scheduling, monitoring and verification of backups for all critical data as identified by business.
  • Identify cost reduction initiatives for IT infrastructure.
  • Implemented, planned and maintained service agreement for technical support.
  • Achieved “Satisfactory” rating from internal IT audit team since 2005.
  • Delivering monthly analytical reports to the top management based on accounting statements.
  • Preparation of Operating & Capital budgets for the Technology Segment coordinating with the CIO and Technology business leaders.
  • Tracking actual vs. budget and analyzing the variance.
  • Accounting for accrual of revenues, expenses and receivables.
  • Preparing Cost Allocation model and the rate card based on the budget.
  • Allocating the technology direct charges to various Business units and independently handling the related queries.
Process ExcellenceIT Infrastructure ManagementNetworking TechnologyMulti-countryIT Service ManagementTeam Leadership+50

Information Technology Infrastructure Manager

Promoted

Apr 2009Mar 2012 · 2 yrs 11 mos · Bengaluru, Karnataka, India

IT Infrastructure ManagementNetworking TechnologyIT Service ManagementTeam LeadershipService LevelsIT Procurement+41

Senior Engineer IT Infrastructure

Promoted

Apr 2007Mar 2009 · 1 yr 11 mos · Bengaluru, Karnataka, India

Networking TechnologyInformation TechnologyInventory ControlCisco NetworkingCommunicationWindows Networking+5

Information Technology Infrastructure Engineer

Mar 2001Mar 2007 · 6 yrs · Bengaluru, Karnataka, India

Information TechnologyInventory ControlCommunicationWindows NetworkingInfrastructure ManagementData Center Infrastructure+1

Vays infotech.

Customer Support Engineer

Mar 2000Mar 2001 · 1 yr · Bengaluru, Karnataka, India

Information TechnologyCommunication

Rashmi computers

System Administrator

Aug 1999Mar 2000 · 7 mos · Bengaluru, Karnataka, India

Information TechnologyCommunication

Data print pvt. ltd

Customer Support Engineer

Jul 1998Aug 1999 · 1 yr 1 mo · Bengaluru, Karnataka, India

Information TechnologyCommunication

Education

Sikkim Manipal University - Distance Education

Master of Business Administration - MBA

Jan 2011Jan 2013

University of Mysore

B.Sc — Electronics

Jan 1993Jan 1996

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