Juniper 🍓 S.

Operations Associate

San Francisco, California, United States4 yrs experience

Most Likely To SwitchAI Enabled

Key Highlights

Over 1,700 security tickets triaged effectively.
Strong focus on IAM and MFA enforcement.
Experience in firewall audits and network troubleshooting.

Stackforce AI infers this person is a Fintech Security Operations Specialist with a focus on incident management and network security.

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Skills

Core Skills

It Security OperationsNetwork Security

Other Skills

Technical SupportIT ServicesIAMMFA enforcementFirewall auditTypingAnalytical SkillsProject ManagementTeam LeadershipMulti-cultural Team ManagementFrenchMicrosoft OfficeWindowsNetworkingFirewalls

About

Security-focused IT professional with hands-on experience in incident triage, IAM, MFA enforcement, and network-level troubleshooting in a regulated financial environment. Currently supporting security operations through high-volume ticket triage, access control analysis, and firewall audit review, with a clear trajectory toward a junior SOC analyst role.

Experience

4 yrs

Total Experience

1 yr 4 mos

Average Tenure

2 yrs 7 mos

Current Experience

Self-help federal credit union

IT Support Technician

Oct 2023 – Present · 2 yrs 7 mos · Vallejo, California, United States · Hybrid

Triaged and investigated 1,700+ security-relevant tickets, identifying access, authentication, and network-related issues and escalating incidents with documented evidence.
Supported IAM and MFA enforcement by analyzing access failures, conditional access behavior, and identity-related risk in a regulated financial environment.
Participated in firewall audit reviews and packet flow analysis to validate routing behavior and support incident investigation.
Reduced alert and ticket noise by improving signal quality during initial triage, enabling faster resolution and more accurate escalation.

Technical SupportIT ServicesIAMMFA enforcementNetwork SecurityFirewall audit+1