K Shiva Kumar

Software Engineer

Bengaluru, Karnataka, India11 mos experience

AI EnabledAI ML Practitioner

Key Highlights

Proficient in Data Analytics and SQL Development.
Experience in developing web applications using Django.
Strong problem-solving skills with a focus on data-driven decisions.

Stackforce AI infers this person is a SaaS-focused Data Analyst with strong software development skills.

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Skills

Core Skills

Itil BasicsEnd-user SupportWeb ApplicationsData Analysis

Other Skills

ServiceNowWindows SupportDjangoData VisualizationModel OptimizationActive Directory (L1)VPN SupportOffice 365Incident ManagementRemote TroubleshootingLarge Language Models (LLM)Computer EngineeringData InterpretationData CollectionFastAPI

About

I am an enthusiastic learner, eager to enhance my expertise in Data Analytics, SQL Development, and Python Development. Passionate about data-driven decision-making, I am actively seeking opportunities to apply my skills in data analysis, database management, and software development to solve complex business challenges. I thrive in environments that allow me to work with data, optimize processes, and develop scalable solutions. My goal is to leverage SQL, Python, and data visualization tools to drive business insights, improve efficiency, and create impactful applications that support strategic decision-making.

Experience

11 mos

Total Experience

11 mos

Average Tenure

11 mos

Current Experience

Wissen infotech

Associate Engineer

Jul 2025 – Present · 11 mos · Bengaluru, Karnataka, India · On-site

Delivered Level-1 technical support to enterprise users, resolving incidents and service requests via ServiceNow
Diagnosed and resolved issues related to desktops, laptops, operating systems, applications, VPN, and network connectivity
Managed user access, password resets, and account administration following security and ITIL best practices
Ensured SLA adherence through timely ticket prioritization, resolution, and escalation to L2/L3 teams
Documented solutions and contributed to knowledge base articles to improve first-call resolution
Collaborated with cross-functional teams to maintain system availability and user productivity

ServiceNowWindows SupportITIL BasicsEnd-User Support