Kaitlyn Snook

UI Designer

Florence, South Carolina, United States15 yrs 1 mo experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in technical writing and user experience.
Proven ability to bridge communication between developers and users.
Skilled in creating impactful online help documentation.

Stackforce AI infers this person is a Technical Communicator specializing in SaaS documentation and user experience.

Contact

Skills

Core Skills

Technical WritingUser ExperienceContent Design

Other Skills

Information ArchitectureConversation DesignAgile MethodologiesAtlassian JIRAConfluenceGoogle AnalyticsSnagItBloggingCreative WritingContent StrategySoftware DocumentationWeb Content WritingWeb Content CreationContent ManagementOnline Help

About

My knowledge of professional writing and computer science goes into everything I create for our software products at ACS Technologies. Each day, I'm driven to do my best because my writing helps improve people's lives. I think of our customers from start to finish, collaborating with the team and working to ensure the best experience is always top priority. Content helps people thrive when we provide context, consistency, and user advocacy.

Experience

15 yrs 1 mo

Total Experience

5 yrs 1 mo

Average Tenure

14 yrs 4 mos

Current Experience

Acs technologies

2 roles

UX Content Writer

Jun 2012 – Present · 14 yrs

Works with developers and QA on an Agile team to develop online help documentation for church management software.
Acts as a communication link between developers (technical world) and clients (average Joes).
Writes and organizes online help in a task-based manner using Atlassian's Confluence wiki for legacy products and Jorsek's easyDITA for web products.
Builds release notes and edits existing help documentation based on program updates.
Creates content and helps with proofreading for other departments.
Works closely with the UX team to improve usability and design.
Writes technology-centered blog articles for the ACST corporate blog.
Captures and creates visual content using SnagIt.
Writes scripts for in-product and release note videos.
Monitors Google Analytics to refine the usefulness of documentation.

Information ArchitectureConversation DesignTechnical WritingUser ExperienceAgile MethodologiesAtlassian JIRA+3

Intern in Information Design & Development Department

Jan 2012 – May 2012 · 4 mos

Learned and implemented unfamiliar technology (such as wiki markup language) quickly.
Published product information using an Internet-based documentation system.
Communicated with a product programmer and tester to document changes.
Revised existing documentation to reflect software revisions.
Enhanced my abilities to write "help" documentation geared toward an online audience.
Reviewed a colleague's documentation and suggested improvements.
Researched a topic and wrote an article fro the ACS eNewsletter seen by over 34,000 clients and employees.

Content Design

Francis marion university

English Tutor

Aug 2011 – May 2012 · 9 mos · Florence, South Carolina Area

Assisted students during all stages of writing.
Organized, monitored, and updated student information folders.
Discussed lesson plans with professors to identify the most effective elements for student growth.
Provided professors with written comments on students' work and progress.

Us census bureau

Office Clerk

Jan 2010 – May 2010 · 4 mos · Florence, South Carolina Area

Performed maintenance tasks related to office automation equipment.
Contacted community-based organizations via phone and fax to obtain training sites for prospective Census employees.
Keyed data and updated Census files on a specialized software program.
Participated in conference calls with multiple Census offices across the US.
Adapted to frequent changes in job assignments.
Prepared enumeration materials by checking address registers for duplicate or missing addresses, organizing crew leader assignment control records, and inspecting training materials.