Dec 2022 – Feb 2024 · 1 yr 2 mos

• Bringing autonomous vehicles to life.
• Leading a team of hundreds of operators to launch and scale Ridehail and Delivery commercial services and match paying riders with our services.

Jun 2022 – Dec 2022 · 6 mos

• Led a 280+ person operations org across 30+ states and focused on growing Lyft profitably across 4 lines of business (Rideshare, Vehicle Service, Rentals, and Driver Support).

Oct 2020 – Jun 2022 · 1 yr 8 mos

• Led our team of 80+ to grow Lyft profitably in the Southwest Region

May 2020 – Oct 2020 · 5 mos

• Leading our Market Operations function in the Southwest territory (Arizona, Hawaii, Nevada, and New Mexico).

Nov 2019 – May 2020 · 6 mos

• Owning and managing our P&L for our Arizona and New Mexico markets. Leading our driver service and market operations functions and representing Lyft locally. Engaging our community and building partnerships with organizations across the markets.

Mar 2019 – Nov 2019 · 8 mos

Jun 2018 – Mar 2019 · 9 mos

• Leading and growing a great cross-functional team of business operators and managers. Responsible for building strategies and executing on them to significantly grow our bookings, profit margin, marketshare, riders, drivers, team members, driver sentiment, employee sentiment, customer experience in our driver service sites, and continuously improve all our business processes to minimize waste and increase efficiency.
• Forging strong partnerships with vendors and suppliers, internal cross-functional teams, legislators and policy makers, cities and other government agencies to further our mission of improving people’s lives with the world’s best transportation.
• Bringing new initiatives to life by designing pilots and operationalizing these initiatives once they are mature. Examples are the expansion of Lyft for Business, Wheelchair Accessibility rides, Door to Door delivery services, Revenue generating in-car tablets, etc.

Dec 2017 – Jun 2018 · 6 mos

• Leading our Operations team in the Phoenix market to serve our drivers and support initiatives to grow our market share and become the #1 preferred ride share service. Monitoring market, working closely with our marketing team and Operations Manager to ensure a healthy state of supply and demand in our market, managing local and monitoring company-wide competitive intelligence efforts, managing express drive team and program(car rentals), leading retail operations teams in our hubs and overseeing driver on-boarding, building reports(Mode - SQL) to pull market and driver funnel data, running A/B tests on driver incentives, recruiting and retaining exceptional operations talent, helping to maintain Lyft’s culture in our market, facilitating team member growth and participating in reviews, calibrations, and promotion and compensation increase cycles for all Operations team members, collaborating with leaders in other markets and HQ on company-wide initiatives, prioritizing work for teams and pulling levers as needed to continuously improve key retail ops metrics(NPS, service time, etc), and team sentiment and growth metrics.

Jul 2017 – Dec 2017 · 5 mos

• Served as a leader and coach for 4 cross functional software development teams (Product Managers, Designers, Software Engineers, Quality Engineers) that were focused on building new features, resolving defects, and simplifying existing functionality within our core Infusionsoft product that brought in $100 million in revenue. Utilized different agile frameworks and business processes for different teams based on need (Kanban, Scrum, etc). Worked with Software Development Managers on Talent Planning and hiring processes. Worked with PMs and other leaders on organizing priorities across all teams to ensure we are working on the most strategic work. Focused on team productivity and translating our company strategies into marketable products that bring in revenue. Continued to serve as Co-Chair of our Diversity and Inclusion Committee and collaborated with other Infusionites on several initiatives that advanced the cause of diversity and inclusion at Infusionsoft.

Oct 2016 – Jun 2017 · 8 mos

• Promoted into role to lead our team of Product Managers, owned Agile process improvement for our teams, and served as a product manager on multiple products and services for our Partner ecosystem. Held meaningful weekly 1:1s with team members. Conducted quarterly reviews for each team member. Participated in company wide talent planning and helped create our company's talent planning tool. Designed progression paths. Helped team members grow. Led stakeholder meetings, prioritized work, worked with executive sponsors, participated in daily standups, sprint planning, backlog grooming, sprint review and retrospective meetings. Coached team members, drove delivery on key projects, communicated weekly updates to executives and senior leaders in the organization, worked on driving up employee sentiment, and helped preserve and improve our Infusionsoft culture. Served as the representative from the Operations Org on the sentiment committee, Served as Co-Chair of our Diversity and Inclusion Committee and led the initiation process for Infusionsoft's Mentoring program.

Sep 2015 – Oct 2016 · 1 yr 1 mo

• Focused on Quality and Agile process improvement, delivered on key technical projects (Salesforce roll out, Partner Portal, etc), met with stakeholders to ensure they are updated on progress, helped facilitate Scrum roll out in our Operations org, facilitated multi-department quality meetings, held 1:1s with team members to ensure they are happy and motivated on the team, and collaborated with leaders across the organization to improve the process by which we deliver solutions to our internal customers.

Nov 2013 – Aug 2015 · 1 yr 9 mos · Scottsdale, Arizona

• Focused on Quality and Change Management. Specifically, I managed our QA Engineering activities and team on a $27 million digital transformation multi-system multi-stakeholder project for the Arizona Department of Corrections and another technology project for the Arizona Department of Environmental Quality. I also served as a Business Analyst and a QA Engineering leader on these projects.
• I drove on delivering key milestones and modules for each project, worked on project planning, focused on Agile process improvement, communicated goals, moved the needle on team sentiment, coached team members, served as the Customer Account Lead for a $32 million portfolio and held bi-weekly meetings with all PMs leading the different projects in that portfolio to check in on progress and remove any blockers to success.

Dec 2012 – Jan 2015 · 2 yrs 1 mo · Phoenix, Arizona Area

• Talenterz is an IT recruiting and consulting firm. I co-founded the company and was focused on managing its P&L. Duties included putting forward the strategy, vision, selection criteria based on cultural fit as well as technical ability, and ensuring timely execution on our goals.
• Expanded our list of clients. Established strategic partnerships. Networked with consultants and formed teams for different IT projects. Presented ideas and accomplishments to stakeholders. Negotiated contracts. Focused on culture, diversity and inclusion in our hiring practices. Brought together some of the best people, and helped companies improve their business through providing IT consulting and recruiting services with excellence.

May 2012 – Dec 2012 · 7 mos · Phoenix, Arizona Area

• I worked with a team of Software Engineers to serve 400 of our employees. My role was to improve the quality of our internal software products. I directed our testing strategy, created test plans, designed our test cases, interviewed users to obtain requirements, worked with other engineers to fix defects and prevent new ones from being created. Utalized many Functional Testing and Automation tools.

May 2011 – Dec 2011 · 7 mos · Phoenix, Arizona Area

• Worked to improve the quality of our systems by creating detailed test cases, automating tests by writing scripts using Rockwell's Test Automation framework, and reporting defects(using Rational Clearquest) to development team and leadership. Worked in an Agile environment and Scrum project management approach. I worked in a team of 7.