Nov 2017 – Mar 2026 · 8 yrs 4 mos · Gurgaon, Haryana, India

• Manage Business Innovation department's systems and processes. Innovate on new ways to improve efficiency and reduce cost.
• Manage system changes and implementations, right from the initiation to the post go-live support.
• Stakeholder holder management and communication.
• Develop POCs aligned with the strategic goals of the department.
• Create proposal documents, wireframes, SOPs, Guides and review BRDs.
• Liaison with Samsung Korea HQ or 3rd party vendors for global system changes.
• Train the zonal system trainers for new systems.
• PIC for long term pending service calls due to system issues.

Oct 2016 – Nov 2017 · 1 yr 1 mo · Noida Area, India

• As a DM – Manage all vertical processes within the Customer Service Delivery (CSD) unit.
• Verticals - Field Operation Management | Control and Audit Group | Spare Planning | Warehouse and Logistics | Process Management | Asset Management | Central MIS | Cost Control
• Study the AS-IS Process and identify the gaps in the current process.
• Root Cause analysis of the process gap.
• Identification scope of standardization of the processes across all operational levels.
• Propose TO-BE state of the process.
• Document the change processes and identify pit-falls to make the process perform in its intended purpose.
• Review progress on development and testing activities.
• Prepare the Business Requirement Document and track the project status.
• Monitor process performance with data.
• Identify various modes of process failure and plug them with process corrections.
• Mistake proofing in the processes for reliability in results.
• SPOC for SAP ID authorization.

Oct 2015 – Oct 2016 · 1 yr · Hyderabad Area, India

• As a Consultant for Infosys – Work with principal consultants on new area of business by developing POCs, POVs, whitepapers, thought papers, case studies, business use-cases or user stories, knowledge artifacts and pre sales activities.
• Work with Industry principals to identify the right project and consultant alignment.
• Prepare proposals for new business opportunities with high level designs and concepts.
• Creating blueprints of various processes and workflows for business solutions.
• Reviewing knowledge artifacts created by fellow consultants.
• Performance review of associate consultants based on KPIs.
• Project – RFP for a Connector and Sensor Industry Conglomerate – Created a point-of-view on Smart Cities and Connected Factories. Did secondary research and interacted with Ministry of Environment, Forest and Climate Change, Municipal Corporations, Department of Energy, Bureau of Energy Efficiency, Ministry of Health and Family Welfare, National e-Governance Plan and National Informatics Center. Highlighted the necessity and importance of sensors based solutions in Smart City projects and proposed various solution concepts with IT strategy for a sustainable solution. Did industrial analysis for a connector manufacturing conglomerate RFP.
• Project – Marketo: Marketing Automation (Lead Generation and Campaign Management) Working with leadership to build capability in the field of Marketing Automation at Infosys. Building strategic partnerships with various consultancies and educators to co-create opportunities in Marketing Automation space. Wrote a thought paper on Campaign Management.
• Did competitive analysis for choosing the right partners for Infosys to form an alliance with, for Marketing Automation capability development.
• Created a POV for 3D Manufacturing on the go, its uses and future applications.
• Create and manage surveys for in-house Agile COE and use them to generate insights on adoption and expansion of agile methodologies.

Dec 2011 – Mar 2013 · 1 yr 3 mos

• Requirement Gathering, System requirements, High level plan designing, Business rules, Story-boarding, Process flows, Walk-throughs

May 2009 – Aug 2014 · 5 yrs 3 mos

• Consulting – Provide insights to customers for funds requirements, on the basis of data analysis on actuarial valuation.
• Evaluate US Pension plans for US legal minimum requirements.
• Consult clients on the forms of payments and types of pension plans that would help reduce federal and financial liabilities.
• Management – Project Management, formulating project schedule, leading status meetings and reporting.
• Blueprinting, work allocation and prioritization of tasks.
• Module ownership for components like retirement, estimates and termination in various capacities like planning, monitoring and managing.
• Acting as a liaison between business and technical team.
• Identifying training requirements for colleagues.
• Resource planning for business continuity.
• Work with Actuaries on Actuarial Valuation to estimate for the future liabilities of our clients. Create data dumps and mine for accurate data from primary sources using SQL queries. Extensive use of joins and nested queries to find accurate data as the business requirement. Use modelling in excel to reach to optimum solutions.
• Projects – Wells Fargo, Citigroup, FedEx, Exelon/Constellation, Kellogg, Raytheon and Alcatel-Lucent.
• Tools – TBA, Workbench, Maestro, SQL, MS Visio, MS Project and MS Office.
• Requirement Gathering – Scope definition of the new client implementations.
• Gather requirements from the client’s legal pension plan documents, analyze them for system feasibility and break it down into system understandable requirements.
• Verify US pension plan for legal minimum requirements and compliances.
• Documentation and versioning of various documents like System requirements, Storyboards, Process flow diagrams, Business Rules (BR), Data Element Tracker (DET) and Requirement Traceability Matrix (RTM).
• Make high level plan designs for online calculation details and process flows in MS Visio.
• Projects – Raytheon, FedEx, Exelon/Constellation, Kellogg and State Farms.

Feb 2008 – Aug 2008 · 6 mos

• OSP, CRE