Apr 2022 – Sep 2025 · 3 yrs 5 mos · Bengaluru, Karnataka, India · Remote

• ➢ Providing operations support to various AWS Premium Support customers (10000+ customers) on daily basis via Email, Chat and Call and addressing their issues with best possible solutions.
• ➢ Responsible for handling customer cases for a variety of AWS services such as EC2 Linux, EBS, Lightsail, MGN, DRS, Elastic cache etc.
• ➢ Conducting Infrastructure Event Management and operational overview for large scale customers notably Hotstar, Zee5, SonyLiv, PayU, CoWin (Govt of India).
• ➢ Handling customer escalations by providing deep technical analysis even for issues which falls outside AWS Spheres of Support (On a best effort basis) to turn around their experience with AWS Support team.
• ➢ Assisting internal Amazon teams whenever required with issues related to Linux, AWS etc.
• ➢ Learning new AWS services which are rolled out for customers and then doing rigorous testing on them
• to find & highlight flaws/bugs, if any.
• ➢ Writing internal Knowledge base articles for technical issues.
• ➢ Conducting technical interviews.
• ➢ Mentoring and coaching new hires.

Jun 2014 – Apr 2022 · 7 yrs 10 mos · Bangalore · Hybrid

• Involving various ansible automation projects for Linux OS
• Providing support for HANA/Hadoop Systems and its complete Infrastructure.
• Our team supporting four customers with different technologies.
• Install, Patch Update, OS Upgrade and troubleshooting Redhat/SUSE Linux Operating System.
• Monitoring SAP HANA DB from Studio and NAGIOS Monitoring Tool.
• Install, Patch Update, Upgrade and troubleshooting all Infrastructure components.
• Working on Cisco UCS Hardware and troubleshooting.
• Configure the storage on new/old servers
• Working on Remedy Incidents and Communicate to customers and take necessary action to resolve.
• Perform Backup and Restore of SAP HANA Database and OS.
• Working with MAPR support for storage related issues.
• Coordinate outage window for change
• Making complete technical process document for all activities.

Apr 2011 – Jun 2014 · 3 yrs 2 mos · Bangalore

• Installation different versions of Linux server using kickstart.
• We are involving volumetric operations on Production and development servers (using LVM, Veritas, ZFS)
• Partcipatiing SAN migration (SANH/SANM) activity
• Adding, removing, or updating user account information, resetting passwords, etc.
• Decommissioning the servers once project is over and sparing it for upcoming projects.
• Proactive troubleshooting of servers by working on alerts generated by itrack and assistant to minimize the server downtime.
• Proactive patching of server OS and firmware on quarterly basis (WE INFRA DAY)
• Contribute to document and review standards and operational procedures
• Provide assistance and work closely with other support teams in Asia and Paris
• Maintain and support services/applications under Unix team responsibility
• Follow internal processes at all time (ITIL, time tracking, escalation ...)

Nov 2009 – Mar 2011 · 1 yr 4 mos · Bangalore

• Installation and troubleshooting of different flavors of Linux server (RHEL 4/5, Centos 4/5).
• Installation of Windows and Linux servers in Lab as per the different project requirement in AOL India.
• Configure and manage ESXi Servers.
• Decommissioning the servers once project is over and sparing it for upcoming projects.
• Proactive troubleshooting of servers by working on alerts generated by NAGIOS and Dell IT Assistant to minimize the server downtime.
• Proactive patching of server OS and firmware on quarterly basis.
• Rack space consolidation by decommissioning the under-utilized servers/desktops.
• Implementing Virtualization Infrastructure for short term and less critical projects.
• Participating on projects for datacenter cost and energy savings.
• Coordinate with sourcing team and Dell & HP vendors for AMC renewal.

Apr 2008 – Oct 2009 · 1 yr 6 mos · Salem Area, India

• Assembling and installing systems.
• Managing, Monitoring and Maintaining all servers and desktops of the projects as per the corporate client requirements and policies.
• Installation of all other general software’s and configuring of hardware according to the requirement
• Troubleshooting Hardware related queries of our clients
• Provide remote solutions to problems, probe problems and explain the solution in such a way that non-technical users understand
• Installation of local and network printers