Oct 2018 – Feb 2020 · 1 yr 4 mos · New Delhi Area, India

• Network, Hardware & Software Management of more than 60 Nodes.
• Installation and troubleshooting of Fortune Next (IDS) software in Hotels.
• Networking - Includes Planning, Implementation & redesigning of windows Server 2008/2012, Microsoft SQL Server 2008/2012 with their nodes.
• Taking care of over 30 computers’ network, resolving operational problems reported by the users. (Software, Hardware & Networking).
• Email Administration, Configuring and Management of all Email Accounts.
• Managing Cyberoom Firewall restricted rule in network.
• Handled the installation of WI-FI Internet facility in the Hotels guestrooms and the public areas (involving the billing interface and configuration of room’s setup in the server).
• Undertaken training sessions for individual and group training for various user departments in PC based Software.
• To design the network for new hotels of operations, and determine the equipment needs & Configuration of the machines.
• To evaluate the IT needs of Various Departments and help the management to arrive at proper investment and systems solutions.
• Management of Vendors. Selection on the Basis of Brand, cost & technical grounds.
• Maintaining IT Assets & licensing records
• Maintains & updating door look & software Onity, Wang.
• Maintains CCTV cameras.
• Managing AV System.
• Maintains all mission critical property information systems. Ensures that timely backups are documented. Ensures that backup monthly tapes are stored off premises in a secure environment.
• OTA Management
• Managing Online marketing including Social networking sites to increase the brand visibility and brand recall through the most extensively used medium of information by the target segment.

Jan 2017 – Sep 2018 · 1 yr 8 mos · New Delhi Area, India

•  Maintains the systems and applications in use on the property.
•  Maintains up to date knowledge of software, hardware, and network applications used on the property.
•  Maintains & troubleshooting PMS Ids software 6.1 (Professional).
•  Maintains windows Server 2008/2012 with Microsoft SQL Server 2008/2012
•  Maintains licensing history.
•  Maintains local and wide area network connections.
•  Maintains computer hardware and software inventories.
•  Maintains and updates, as necessary, the EPBX and telephone system
•  Maintains firewall restricted rule in network.
•  Resolving guest calls and queries with HOSPITALITY STANDARDS.
•  Install, Configure & maintain e-mail clients (MS Outlook).
•  Maintains Email ID’s & Web Mail Server.
•  Coordinating with local vendors to get for purchasing new IT equipment.
•  Maintains CCTV cameras.
•  Maintains attendance software and machine.
•  Maintains & updating door look & software onity/Wang.
•  Managing AV System.
•  Maintains all mission critical property information systems. Ensures that timely backups are documented. Ensures that backup monthly tapes are stored off premises in a secure environment.
•  Trouble shoots servers, computers, switches, phone systems, access points. Network printing, redundant power systems.
•  Plans, coordinates and implements all maintenance, preventive maintenance and system upgrades of all software and hardware installed.
•  Reviews client audio / visual requirements. Provides the equipment and assistance at the time and place requested.
•  Analyze IT infrastructure and make recommendations to address any network deficiencies. Monitors computer equipment and regularly checks and analyze space and usage of Hotel critical data. Performs routine and emergency maintenance
•  Responsible for overseeing Conference and Guest Room High Speed Internet Systems and Infrastructure, to include Guest rooms, Meeting rooms and Public Areas. Ensure maximum uptime of equipment

Dec 2013 – Jun 2015 · 1 yr 6 mos · Vrindavan Mathura Area, India

•  Managing all kinds of IT Assets and software’s.
•  Managing & Troubleshooting IDS version 6.1 Software (Professional).
•  Managing Windows Server 2008 with Microsoft SQL Server 2008.
•  Responsible for installing, configuring & troubleshooting of Software’s, Device drivers, Utilities and Hardware’s including Printers, KOT Printer and scanners.
•  Managing the Network and responsible for troubleshooting Internet connectivity problems.
•  Managing Cyberoom Firewall restricted rule in network.
•  Managing, Configuring & Troubleshooting LAN-WI-FI in entire guest area in hotel.
•  Resolving guest calls and queries with HOSPITALITY STANDARDS.
•  Managing Quick Heal Admin Console Server.
•  Sending daily reports and managing Daily checklist reports.
•  Responsible for insuring high uptime of Switches and Wireless Access points.
•  Installation of Microsoft Windows 7, 8 & Server 2008.
•  Install, Configure & maintain e-mail clients (MS Outlook).
•  Managing Email ID’s.
•  Efficiently providing administration, troubleshooting and resolving connectivity issues.
•  Timely backup of PMS system and store them securely.
•  Coordinating with local vendors to get for purchasing new IT equipments.
•  Managing CCTV cameras.
•  Managing attendance software and machine.
•  Managing & updating door look & software onity.
•  Managing AV System (Boss & Bosch).
•  Managing Telephone & Software (Siemens EPABX - Hipath -3000) with IDS Interface.
•  Managing MATV (Master Antenna Television) System.

Jul 2012 – Dec 2012 · 5 mos · New Delhi Area, India

•  Installation, maintaining and attending day-to-day user's problem calls.
•  Installation and updating of Desktop operating system and other software
•  Troubleshooting of operating systems (Windows XP, Windows 7)
•  Troubleshoot & Resolve Operating System issues.
•  Troubleshoot & Resolve any client level application.
•  Physical setting up of computers and software system installation for various computer applications and programs.
•  Client level Antivirus and troubleshooting.
•  Installation and maintaining configuration and troubleshooting of printers, scanner and peripheral devices