Apr 2023 – Aug 2023 · 4 mos · London, England, United Kingdom

• Working on multiple projects cross platform (desktop, web responsive and native apps) within the Eurosport Digital Design Team under WBD Sports. I was responsible for conducting research, interaction design, prototyping and conducting usability testing. Collaborated as part of a multidisciplinary team with product, frontend development, backend development, SEO specialists, editors and the data team.

Oct 2021 – Mar 2023 · 1 yr 5 mos · London, England, United Kingdom

• Working on research based (Jobs to be Done, tree testing, user interviews) and proof of concept projects for internal stakeholders and external Kaluza customers to improve customer understanding, workflow efficiency, reduce average handling time and decrease cost-to-serve. Also, co-creating with product managers and senior engineering managers during problem focus, service design and team strategy workshops. Along with presenting to Executive Leadership for internal documentation improvements.

Sep 2020 – Sep 2021 · 1 yr

• Working on multiple projects within the R&D Operations area for GSK's Pharmaceutical division, I was the sole designer within project Effort Tracking timesheet, leading the design activities for improving the application's user experience for 12,000+ users. Within project Operational Analytics reporting, working with internal business customers for their critical requirements (including data visualisations) to deliver Spotfire reports to drive financial and project/portfolio management decisions.

Apr 2020 – Aug 2020 · 4 mos

• Responsible for user research, information architecture and visual design.
• Gathered and evaluated requirements in collaboration with the business analyst.
• Created high fidelity wireframes in line with Vodafone design guidelines.
• Working closely with the development team to implement the vision and design.
• Conducted usability testing for validation and improvements.

Nov 2019 – May 2020 · 6 mos

• Designed the team logo
• Conducted user research and analysis
• Detailed out app information architecture
• Created and developed low and high fidelity wireframes
• Team won best logo design within the Techboost Programme
• Team came 1st place within the Techboost Programme and recognised by Vodafone Group CTO Johan Wibergh

Oct 2019 – Aug 2020 · 10 mos

• Owned and implemented detailed customer journeys for new and existing customers across all products and services
• Created a framework to capture all customer journeys for the entire programme
• Standardised customer journeys to ensure consistency across all products and services
• Carried out a business change transformation role within an IT delivery environment against measurable outcomes

Apr 2019 – Sep 2019 · 5 mos

• Worked with the project manager to understand business requirements
• Broke down work into manageable and well-understood estimated user stories
• Wrote and developed user stories that supported the objectives of the project
• Managed the product backlog and sprint commitments
• Resource and project prioritisation

Sep 2018 – Mar 2019 · 6 mos

• Improved simplification of team communication
• Day to day support to technical lead incl technical API diagrams
• Facilitated meetings with vendors and project teams
• Used Confluence and Jira for project management activities
• Working in an NPD and agile environment

Jul 2017 – Sep 2017 · 2 mos · Derby, United Kingdom

• Audited aerospace parts and generated Method Change Requests (MCRs)
• Worked with Rolls Royce documentation on different projects to meet specifications
• Planned projects test runs to verify conformance of parts against specifications
• Led the implementation of the Frame 9 FA NGV3 assembly project
• Completed on the job training and awareness of the different coating processes at CUK

Oct 2015 – Sep 2016 · 11 mos · Suffolk, United Kingdom

• Projects include:
• Generator Transformer 1 Exchange (Close out phase)
• Collated lessons learned records for the close out process and ensured easy access and application of the information during the next exchange project (Generator Transformer 2)
• Generated the Lifetime Record Pack (LTRP) from documentation such as test sheets, certificates and technical queries.
• Generator Transformer 2 Exchange (Implementation and Close out phase)
• Wrote the Contract Enquiry Technical Specification (CETS); a tender documentation that detailed the project requirements, scope, installation, testing and quality requirements.
• Wrote the Pre Construction and Construction information documents detailing the health and safety requirements of the project.
• Managed and supervised contractors in the installation and commissioning phases during a busy station outage period.
• Liaised with Operations and Maintenance team for project support
• Worked with the System Owner (the Project Customer) to solve and close out any Technical Queries
• Supported project close out activities by collating lessons learned reports and generating LTRP (Lifetime Record Pack)
• Recorded COSHH and MSDS spreadsheets for onsite usage for Contractors
• Reserve Ultimate Heat Sink (RUHS) Refurbishment Project (Implementation phase)
• Wrote documentation such as Pre Construction and Construction information documents and the Project Waste Management Plan (PWMP)
• Additional Experiences:
• Delivered safety messages during morning team briefs
• Represented Investment Delivery (Projects) Department during World Quality Day event at the station. Manned the stand and engaged with visitors
• Attended training courses including Pressurised Water Reactor (PWR) training to enhance my plant knowledge