Mar 2024 – Jan 2026 · 1 yr 10 mos · San Francisco Bay Area · Remote

• Own a set of named accounts with responsibility for both expansion and net-new growth, blending consultative success strategies with quota-carrying sales execution.
• Build deep, multi-threaded relationships with C-level stakeholders across Construction, Field Services, Transportation & Logistics, and Food & Beverage to align Samsara’s platform with evolving business goals.
• Lead strategic QBRs to review adoption, showcase ROI, surface risks, and uncover clear opportunities for upsell and cross-sell.
• Partner with engineering, product, onboarding, and implementation teams to ensure smooth deployments, successful integrations, and strong long-term solution fit.
• Serve as a trusted advisor by conducting ongoing discovery, mapping platform capabilities to customer objectives, and delivering tailored demos, workshops, and best-practice guidance.
• Drive customer advocacy and adoption by leading Beta programs, gathering structured feedback, and influencing product roadmap priorities.
• Conduct regular onsite customer visits to support rollouts, optimize usage, strengthen executive alignment, and reinforce long-term partnership value.

Feb 2023 – Mar 2024 · 1 yr 1 mo · Remote

Feb 2022 – Feb 2023 · 1 yr · Remote

• Navigated complex deal cycles with Sales, Customer Success, and Revenue leaders, multithreading across stakeholders and ensuring a smooth transition into post-sale success.
• Guided customers through 10–14 day pilots and technical evaluations, aligning on success criteria and setting the stage for strong onboarding and adoption.
• Identified upsell and expansion opportunities within existing accounts, strengthening product utilization and long-term customer value.
• Applied MEDDICCC and Sandler methodologies to accelerate deal cycles while uncovering customer needs, potential risks, and future growth paths.
• Mentored new AEs on customer engagement and deal strategy, improving collaboration across teams and enhancing the overall customer experience.
• Partnered with technology providers in co-sell motions to help customers streamline their tech stack and drive higher adoption.

Jun 2020 – Feb 2022 · 1 yr 8 mos · San Francisco Bay Area

• Built strong executive relationships with CISOs, CIOs, Engineering Leaders, and IT Directors, aligning solutions to long-term business outcomes and partnering with Customer Success to drive adoption and reduce churn.
• Led 30–60 day POCs, guiding customers through success criteria and working with CS and Support to troubleshoot issues and ensure a smooth transition into implementation.
• Used MEDDIC to qualify deals and uncover post-sale needs, risks, and expansion opportunities alongside Customer Success.
• Co-led executive QBRs with CS to review adoption, address escalations, and highlight upsell and cross-sell paths.
• Drove both new business and expansion within existing accounts, teaming with Customer Success to identify growth opportunities and support renewal motions.
• Worked closely with CS to monitor account health, resolve challenges quickly, and ensure customers achieved measurable value.
• Mentored peers on deal strategy and consultative engagement, strengthening team performance and customer outcomes.
• Consistently surpassed revenue targets (77% ramp quota in FY21, 118% in FY22) through a mix of new logo wins, upsells, and expansion deals.
• Headquartered in San Francisco, CA, Cloudflare has offices in Austin, TX, Champaign, IL, Boston, MA, Washington, DC, London, and Singapore.

Jun 2019 – May 2020 · 11 mos · San Francisco Bay Area

• Managed global customer accounts, supporting new business, upgrades, expansions, and long-term account growth.
• Led discovery calls, product demonstrations, and value-based sales conversations aligned with customer goals.
• Facilitated technical demos and integrations while partnering with Solutions Engineering to ensure smooth implementations.
• Handled contract negotiations and deal execution through DocuSign while maintaining strong customer alignment throughout the process.
• Built multi-threaded relationships across partners and internal stakeholders to accelerate deal cycles and resolve blockers.
• Owned new customer onboarding, product implementation, and user training to drive early adoption and customer success.
• Conducted proactive account check-ins to monitor usage, identify expansion opportunities, and strengthen overall customer health.
• Collaborated with Customer Success and Support teams to resolve issues, deepen engagement, and improve time-to-value.
• COVID-19 impacted layoff

Nov 2017 – May 2019 · 1 yr 6 mos

• Managed a diverse book of SMB, Mid-Market, and Enterprise accounts, serving as the primary point of contact for all customer needs.
• Partnered closely with Customer Success to drive a 95%+ renewal rate, identify risks early, and strengthen long-term customer value.
• Collaborated with CS to uncover and execute expansion opportunities across mid-market accounts, contributing to increased ARR.
• Delivered executive QBRs highlighting adoption trends, business impact, expansion paths, and roadmap alignment.
• Worked cross-functionally with Product, Engineering, and Support teams to advocate for customer needs and influence roadmap priorities.
• Provided product guidance, managed escalations, and facilitated tailored trainings to improve customer adoption and outcomes.
• Built multi-threaded relationships with technical and business stakeholders to improve account stability and growth potential.
• Used data insights and health checks to proactively address churn risks and drive higher customer engagement.

Oct 2016 – Nov 2017 · 1 yr 1 mo

• Generated $10.5 million in Sales Pipeline
• Sourced key logos in the dating, gaming, learning, social, and media space
• Collaborated in Full-Cycle deals as a Spanish translator for Latam accounts
• Excelled in cold-calling, prospecting, and opportunity management
• Conducted discovery calls leveraging the MEDDICC sales methodology
• Skilled in Salesforce, Sales Navigator, Outreach.io, and G-suite
• Attended traveling industry networking events such as MAU Las Vegas
• Shared methodologies around effective outreach, Salesforce reporting, objection handling, and tactics for engagement with Champions/Economic Buyers to the Global SDR team

Aug 2016 – Aug 2016 · 0 mo · San Francisco Bay Area

• #1 in mock cold-calling, lead generation, and objection handling
• Introduced to popular sales tools such as Salesforce, Sales Navigator, and Outreach.io
• Insight on sales ops, pipeline management, lead management and performance metrics
• Became a mentor for graduates looking to break into tech

Jan 2015 – Jul 2016 · 1 yr 6 mos · crow canyon rd. San Ramon

Jan 2013 – Dec 2014 · 1 yr 11 mos · Alamo, California