Karthik Selvaraj

Operations Associate

Mumbai, Maharashtra, India14 yrs 11 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Expert in IT operations and infrastructure management.
Proven track record in enhancing end-user experience.
Strong collaboration skills across cross-functional teams.

Stackforce AI infers this person is a skilled IT operations specialist with experience in entertainment and e-commerce sectors.

Contact

Skills

Core Skills

It OperationsProject ManagementTechnical SupportOperating Systems

Other Skills

Active DirectoryNetwork AdministrationVendor Relationship ManagementITILIT supportJamfMicrosoft AutoPilotDesktop AdministrationWindowsInfrastructuremacOS/iOS/Windows- ABM/MDM/JAMF/IntuneAnsiblePowershellShell ScriptingPython (Programming Language)

About

Curious about how technology shapes our world, I thrive on finding creative solutions to complex problems. I’m passionate about staying on top of the latest tech trends and turning new knowledge into actionable ideas. Dedicated to lifelong learning, I regularly explore areas such as AI tools, management techniques, and effective communication to enhance my professional toolkit and personal growth. I’m always open to connecting with fellow innovators—believing that great collaborations and insights come from diverse perspectives. When I’m not learning or brainstorming new concepts, you’ll find me following IPL cricket or enjoying a game myself, reflecting my love for teamwork and active pursuits. Let’s connect and explore new possibilities together!

Experience

14 yrs 11 mos

Total Experience

2 yrs 5 mos

Average Tenure

5 yrs 1 mo

Current Experience

Netflix

Technology Systems and Operations Specialist (Enterprise)

May 2021 – Present · 5 yrs 1 mo · Mumbai, Maharashtra, India · On-site

Manage On-Site Experience:
Design workflows aligned with Technology team goals and stakeholder demands to enhance end-user experience.
Use data-driven operational judgement to predict business implications.
Work with leadership on forecasting and planning to improve business results.
Work with Networking, Post Facilities, Media Operations, Workplace, Space & Occupancy, and other teams to improve efficiency and problem-solving.
Use user feedback to improve products alongside Domain Specialists and Reliability Engineers.
Manage daily operations:
Create and disseminate modifications to SOPs to Support, Reliability, and Engineering teams.
Train and guide MSPs for resource management and quality support.
Collaborate with partner teams to scale solutions using metrics and data to spot patterns.
Create and refine a support model decision-making framework for efficiency and remote capabilities.
Identify proactive support areas to improve end-user experience and simplify assistance.
The On-Site Escalation Point:
Curate insights and root cause analysis reports to prevent recurrence occurrences.
Responsibly escalate issues to reliability and engineering partners.
Proactively identify and analyse large-scale challenges with cross-functional teams.
Develop processes and documentation for Quality & Assurance and User Help Centre for stakeholder and support team use.
Ensure appropriate work allocation to engage Technology team partners and stakeholders.
Build and maintain Tier 0 "how-to" and "self-help" documentation.
Culture, Teamwork, and Collaboration:
Promote company culture and team inclusion.
Lead by example to inspire, collaborate, and encourage the team.
Give courageous feedback and engage colleagues with respect and integrity.
Be flexible with work hours to meet corporate demands.
Root Cause Analysis • Documentation and Workflow Design • Issue Resolution and Escalation • Communication and Feedback • Company Culture Promotion

Active DirectoryNetwork AdministrationVendor Relationship ManagementITILIT supportJamf+26

Amazon

Technical Support Engineer

Jun 2016 – May 2021 · 4 yrs 11 mos · Greater Chennai Area

Manage and maintain Windows Server infrastructure, including Active Directory (on-prem and Azure), DNS, NTP, NPS, GPOs, File Servers, and vulnerability remediation.
Configure, monitor, and maintain server hardware and software to ensure high availability, performance, and security.
Perform regular system maintenance tasks such as updates, backups, and patching to ensure servers are up to date and secure.
Oversee a variety of servers and services, including SFTP, File, Web, Terminal Servers, SQL, backups, logging, monitoring, and inventory management.
Proactively monitor server logs to identify and resolve issues, ensuring minimal downtime.
Develop, document, implement, and maintain server policies, procedures, and guidelines to ensure a standardized and secure server environment.
Collaborate with IT team members to resolve complex issues and develop solutions to improve server infrastructure and performance, while also reducing operational costs.
Provide guidance and training to junior team members, ensuring they acquire the necessary skills and knowledge to excel in their roles.
Stay up-to-date with the latest technologies and industry trends to recommend and implement effective and efficient server solutions.
Ensure Disaster Recovery (DR) and Business Continuity Planning (BCP) failover readiness and support planned testing events.

Technical SupportOperating SystemsITILIT supportJamfMicrosoft AutoPilot+20

Neobytes software solutions

System Administrator

Aug 2015 – Jun 2016 · 10 mos · Bangalore Area, India

Providing Remote server support and managing 2003/2008 servers, managing Symantec anti-virus server.
Handling the whole IT infrastructure of NeoBytes, end point support to any IT related issues.
Maintaining the Active Directory (Includes ID Creation, Deletion, and Disabling of AD accounts, Managing Email Groups, Group Policy management), File Server, DNS Server, DHCP Server, Print Server, resolving replication issues.
IP monitor: generated by IIS servers if the server/services go down, any network node is unreachable. If they are not reachable, recycle the application pool on the server
Maintaining the network infrastructure, ISP line, switch monitoring. When the whole site is down with ISP issues following up with ISP and getting it resolved well on time.
Maintaining 6 application servers -- VM’s located in the US.
Providing MAC laptop support for VP, Director.
Vendor Management—coordinating with vendors for different IT products, coordinating with ISP vendors for any Internet outage issues anything related to payment.
Maintaining Email Accounts, Aliases, Distribution Lists, Domains (Domain control panel), email Server Settings, Server Status
Maintaining the Firewall Policies (Checkpoint Firewall), Application & URL Filtering, Monitoring, Site to site VPN
Maintaining the IT Asset Inventory details Asset Inventory File, Asset details, Asset up gradation, Desktop Details, Laptop Details, Server Details, Additional hardware details

IT supportIT Operations

Flatworld solutions

System Administrator

Oct 2013 – Aug 2015 · 1 yr 10 mos · Bengaluru, Karnataka, India

Providing the server level 1 and end-user support
Providing technical support and troubleshooting Server related issue via remote session and also telephonic based resolution.
Working with Incident Management tool, Zen desk service desk, which is a customized application developed for handling incidents aligned with SLA and Operation Level Agreement
Managing and Maintaining mail server and FTP server, which are hosted on Rack space Cloud.
Working on FortiGate firewall and Checkpoint Firewall.
Troubleshooting an Active Directory Replication issues, Performance issues, Authentication issues, DNS Configuration issues and Network related issues.
Backups and restores of domain controllers using WBadmin tool.
Managing user accounts, groups, print queues and controlling access rights using Active Directory.
Installation, configuration and administration of print server.
File server resource management like folder quota and file screening management.
RAID Configurations and Disk management utilities tools.
Management of WSUS service.
Assigning and approving windows updates to appropriate servers.
Conducting root cause analysis.

IT supportIT Operations

Infosys

Desktop Support Engineer

Apr 2012 – May 2013 · 1 yr 1 mo · Mysuru Area, India

Provided the server L1 level support.
Installation, Configuration and Administration in Windows 2003 and 2008
L1 access for administrating and managing of Active directory, DHCP
Administration including disk and folder quota and space management
Installation and configuration of network printers through print server, and trouble shooting of printers.
Helpdesk call logging, resolving and closing with proper updates with in SLA
Trouble shooting the Server\Desktop related problem through Remote by using (RDP, VNC).
Configuring and troubleshooting, Microsoft outlook 2010, 2013
Upgrading the Systems, trouble shooting and maintaining of Systems and Laptop

Technical SupportIT supportmacOS/iOS/Windows- ABM/MDM/JAMF/IntuneWindows ServerMacDomain Name System (DNS)

Hcl infosystems ltd

Customer Support Engineer

Feb 2011 – Apr 2012 · 1 yr 2 mos · Mysuru Area, India

Installation/configuration of windows XP /windows 7
Installation and upgrade of Hardware and Software.
Installation/configuration of printer
Maintenance and trouble shooting of computer hardware problems at client’s places.
Helpdesk call logging, resolving and closing with proper updates
Installing configuration Network devices
Installing & Configuring LAN.
Knowledge on basic secondary skills of installing the networks and others preventive maintenance.

IT support