May 2024 – Sep 2025 · 1 yr 4 mos · India · On-site

Sep 2023 – Jan 2024 · 4 mos

Sep 2021 – May 2024 · 2 yrs 8 mos

• Dedicated professional with a passion for team development, adept at designing and implementing initiatives that foster growth, collaboration, and productivity. Proven track record of cultivating high-performing teams through strategic training programs, mentorship, and skill-building activities. Strong emphasis on creating a positive and inclusive team culture, resulting in improved morale and sustained performance. Experienced in identifying individual strengths and leveraging them for collective success. Committed to ongoing learning and adapting strategies to enhance team dynamics in alignment with organizational goals.
• Results-oriented with a proven track record in end-to-end management of hub operations. Expertise in assembling and leading large teams, optimizing delivery processes, and setting ambitious targets for conversion, CSAT, and NPS. Demonstrated success in handling peak days with efficiency and recognized for achievements with prestigious awards. Proficient in route distribution, CPD management, and proactive handling of RTO and RVP shipments. Adept at maintaining assertive leadership, fostering team collaboration, and driving continuous improvement initiatives.

Aug 2021 – Present · 4 yrs 10 mos · India

May 2021 – Aug 2021 · 3 mos · Samalkha, Haryana, India

• Multiple Team Leading Roles in procurement and Operations.

Aug 2019 – Jul 2021 · 1 yr 11 mos · New Delhi, Delhi, India

• Joined as a warehouse associate and got responsibilities of acting as a Team Lead across shifts within 6 months. (Complete Trajectory - Part Time Associate(3 Months) > Full Time Associate (3 Months) > Acting Team Lead (rest of the tenure))
• Owing to being a single POC (Person of Contact) / Incharge of shift, A 360 view of complete warehouse functions such as inbound, outbound and quality was simultaneously facilitated with sharp focus on timely instructions (to warehouse team) to keep the concessions at lowest and productivity at highest.
• Day to management of temperature controlled zones such as frozen and chilled, keeping facility team posted where there is an error in temperature (in areas where the units are kept) and additionally keeping an eye on temperature sensitive ASINs at the dock doors through the instruments meant for temperature checks.
• Assembling the warehouse team at SOS and keeping them aware of our achievements and improvement areas along with functional rates that are needed for S&OP targets.
• Performing RTOs of the units that fall either in deadwood (Slow moving/not moving) category or in other categories such as “not in selection”, Damaged etc.
• Best management of SLAs such as stock inbounding (especially in case of temperature sensitive units) trouble tickets resolution, timely processing of Odd locations inventory in order to keep the process completely healthy and time rigid.
• Determining best batching strategy (route management of delivery orders) with the help of last mile team in order to apply best sortation methods for placement of invoiced orders.

Apr 2017 – Jul 2019 · 2 yrs 3 mos

May 2016 – Apr 2017 · 11 mos