Feb 2024 – Dec 2024 · 10 mos · Irving, Texas, United States · Hybrid

• Install, configure, and support PKI software and architectures on Linux servers.
• Support Public Key Infrastructures for multiple industries.
• Configured and implemented new customers CAs.
• Support mobile, e-commerce, enterprise network security, and user authentication solutions.
• Identity Controls, localized key management, and Digital Identities.
• Support Linux servers with new Red Hat patches.
• Troubleshot Microsoft certificate manager tool to resolve certificate issues.
• Implement solutions for key pieces of infrastructure for deployment, monitoring, alerting, data storage, and Security.
• Use Ansible for creating infrastructure and deployed on servers.
• Helped develop new datacenters.
• Implemented large scale customers on HSM where they were multi-regional deployments.

Jun 2022 – Oct 2023 · 1 yr 4 mos

• Install, configure, and support PKI software and architecture on Linux and Window based servers.
• Provide technical guidance to federal and commercial Public Key Infrastructures customers.
• Worked with Apache studio to create searchbases.
• Prime LDAP servers after monthly maintenance windows.
• Implemented customers on Identity Guard Platform using ansible playbook.
• Configured and implemented new customer’s CA.
• Consulted clients as a security advocate with regards to certificate management and design concepts based on
• X.509 standards.
• Support mobile, e-commerce, enterprise network security, and user authentication solutions.
• Implemented monthly patches on Linux servers.
• Deploy and manage virtual PKI infrastructures for learning, testing and proof-of-concept
• Update MMC store with personal, computer and application certificates.
• Implement solutions for key pieces of infrastructure for deployment, monitoring, alerting, data storage, and Security.
• Developing Nagios plug-in scripts, various reports, and project plans in the support of initiatives to assist in maintaining Nagios Distributed system monitoring and management via several data extrapolating applications.
• Successfully created ansible playbooks to execute server creation.
• Worked on nCipher HSM provisioned multiple customer.
• Implemented large scale customers on HSM where customer had multi-regional deployment.
• I have worked on nCipher deployments using CLI for configuration. Also used the hardware to finalize settings using the configuration tab.
• Helped provision Security World Installation on Linux.

Oct 2019 – Jun 2022 · 2 yrs 8 mos

• Install, configure, and support PKI software and architecture on Linux and Window based servers.
• Provide technical guidance to federal and commercial Public Key Infrastructures customers.
• Worked with Apache studio to create searchbases.
• Prime LDAP servers after monthly maintenance windows.
• Implemented customers on Identity Guard Platform using ansible playbook.
• Configured and implemented new customer’s CA.
• Consulted clients as a security advocate with regards to certificate management and design concepts based on
• X.509 standards.
• Support mobile, e-commerce, enterprise network security, and user authentication solutions.
• Implemented monthly patches on Linux servers.
• Deploy and manage virtual PKI infrastructures for learning, testing and proof-of-concept
• Update MMC store with personal, computer and application certificates.
• Implement solutions for key pieces of infrastructure for deployment, monitoring, alerting, data storage, and Security.
• Developing Nagios plug-in scripts, various reports, and project plans in the support of initiatives to assist in maintaining Nagios Distributed system monitoring and management via several data extrapolating applications.
• Successfully created ansible playbooks to execute server creation.
• Worked on nCipher HSM provisioned multiple customer.
• Implemented large scale customers on HSM where customer had multi-regional deployment.
• I have worked on nCipher deployments using CLI for configuration. Also used the hardware to finalize settings using the configuration tab.
• Helped provision Security World Installation on Linux.

Oct 2017 – Oct 2019 · 2 yrs

• Managing PIVs/ Derived Credentials Services (SSM- smart credentials for YubiKey, TPM, etc) and troubleshooting related issues
• Review and Analyze logs for troubleshooting issues.
• Used WinSCP to transfer files and manage privilege rights of groups and users.
• Maintain professional and technical process knowledge.
• Experience in On-Call 24x7 support, implemented best practices in trouble shooting, monitoring issues.
• Experience with Entrust managed PKI services (UMS, Security Manager, SCEP, CSRES, etc)
• Manage PKI certificate request, modifications, and renewals for Users, admins and device Certificates.
• Create and modify certificates for federal and commercial agencies.
• Utilize Ansible to push config changes to the environments (Prod, test and DR).
• Experience with creating and modifying digital ID configurations.
• Assist with training new Hires

Aug 2017 – Jun 2024 · 6 yrs 10 mos

• Oversee PCI-DSS operational security compliance and audit functions
• Review operational procedures to ensure they comply with security audit requirements
• Submit periodic compliance reports as well as operational requirements defined in PCI-DSS and other security compliance activities
• Facilitate external security auditor engagements, organize required objective compliance evidence, schedule required resources and audit timelines
• Review audit logs for anomalies and report and follow up on anomalies as required
• Prepare and deliver PCI-DSS security audit and compliance scorecards to CISO and other leaders.
• Review and assess logical controls required for PCI-DSS as well as document all artifacts so they are available for yearly audit. (E.g., Ensure all changes are approved by the CISO or authorized individual, investigate all audit log validation failures)
• Facilitate timely identification, communication, and recommended resolution of security risks.
• Serve as the internal and customer facing subject matter expert on PCI-DSS
• Assistance with filling out financial customer questionnaires.
• Facilitate answering auditor inquiries.
• Drive the ongoing PCI-DSS internal compliance (awareness training, vulnerability scans, etc.).
• Advise customers and internal stakeholders on PCI-DSS best practices, compliance, and audit processes.
• Proactively understand PCI-DSS security best practices and advocate for adoption of these internally at Entrust.
• Coordinate with the various 3rd Parties to adopt best practices, communicate system changes, and facilitate documentation and compliance.
• Assist with other audits and compliance activities relating to data security and technical controls.
• Manage project document repository; maintain strict deadlines and positive vendor/customer relationships.
• Work closely with facilities security to either directly perform physical control assessments or make sure they are completed.

Aug 2016 – Jun 2017 · 10 mos · Dallas TX

• Creating test environments using Vmware for Sprint testing Helped develop MOPs which promoted proactive procedures to prevent problems from occurring and re-occurring while driving towards 100% availability within service delivery window

Mar 2016 – Aug 2017 · 1 yr 5 mos

• Worked in the area of Virtualization with VMware VSphere ESXi 5.1,5.0, 4.1, ESX 4.0 servers,Center server5.0, 5.1
• Experienced in ESX Architecture, guest OS installation, setting up of VM priorities, Cloning, Templates, and Snapshots
• Good knowledge of customizing Citrix web Interface.
• Extensive experience with Citrix XenApp, Microsoft Server OS (2000, 2003, […] Citrix Provisioning Services 5.6, 6.0, and 6.1, and XenDesktop 6.5.
• Implemented XenApp 6.5 and XenDesktop 5.6 using Citrix Provisioning Service 6.1
• Extensive experience of Citrix Web Interface, Citrix Zones, Citrix Secure Technologies, Citrix Infrastructure Design
• Hands-on experience with installing and managing IT services such as Active directory, site replication, DNS, SSH, DHCP, DNS, NAT and VMware.
• Hands-on experience of working on Layer 2 protocols ARP, RARP, ATM and Frame Relay.
• Experience testing CISCO routers and switches in lab environment before deploying them on site.
• Sound knowledge and experience on IP Addressing, sub netting, VLSM, proxy ARP and web proxy.
• Good knowledge of IPv4/IPv6.
• Experienced configuring Virtual Local Area Network (VLAN), VLAN Trunking Protocol (VTP), Dynamic Trunking Protocol (DTP), Spanning Tree Protocol (STP), RSTP, MST and Per VLAN Spanning Tree (PVST).
• Expert knowledge of redundancy protocol like HSRP and VRRP.
• Implemented traffic filters on CISCO routes using Standard Access List and Extended Access List.
• Experience with 802.11x wireless technology.

Mar 2016 – Jun 2017 · 1 yr 3 mos

Sep 2015 – Oct 2017 · 2 yrs 1 mo · McKinney, TX

• Provided quality assurance for systems engineering which offered managed corporate IT infrastructure support for MS Windows server and VMware vSphere 5.x technologies.
• Performed and identified escalation tasks required to resolve and troubleshoot network, compute and storage infrastructure caused issues.
• Participated in the development and implementation of department policies and priorities to attain departmental goals.
• Supported in developing standards, procedures and practices.
• Provide Level 3-4 converged infrastructure support and consulting services to IT staff and other parties where requested.
• Evaluated and recommended proven perform necessary modification(s) to achieve maximum system availability, stability and optimization.
• SPOC for problem isolation and resolution by governing war room(s).
• Worked with Operation Support Managers.
• Helped develop MOPs which promoted proactive procedures to prevent problems from occurring and re-occurring while driving towards 100% availability within service delivery window.
• Helped develop new and updated existing CBOM documentation, associated topologies, change activity, monitoring tools, to validate overall environment health, enabling me to provide a higher-level support with respect to critical business applications.
• Researched improvement methodolies, which would provide outstanding service to our customers, by implementing proven processes and procedures.

Aug 2014 – Sep 2015 · 1 yr 1 mo

• Work with Test Leads and Test Managers by providing them E2E solutions within Mobility.
• Provide possible solutions for all projects in a release.
• Work closely with Test Lead, and Test Manager.
• Review solutions, documents for each release/project
• Attend project deliverable review meetings
• Jump start other ET Teams as they become engaged in the release
• Assist other ET Teams as they develop and execute their deliverable
• Develop and maintain these documents:
• Impacted Applications (EXCEL)Connection Inventory (EXCEL)Knowledge Transfer Decks (PPT) - per project E2E Scope Matrix (EXCEL); Obtain Application Flow Diagrams (VISIO)
• Walk through with PMs to review application, data and LAB limitations
• Participate in Scrum meetings (Release)
• Impact assessment of different projects (release) from E2E testing perspective
• Co-ordination with different stakeholders (PMO , Scrum Masters , Project Managers , Business , UAT/ORT)
• Identification of high level test scenarios and present the same to ORT and business
• Present and give overview of Release scope / high level test scenarios to E2E test execution team
• Coordinate testing with technical support for E2E test execution team

Nov 2013 – Aug 2014 · 9 mos

• Primary accountability for the management and execution of production testing for an assigned project, which may include one or more of the following phases: UCT, Post deployment UAT, ORT.
• “AT&T OR TELECOM AND TESTING EXPERIENCE REQUIRED”
• Responsibilities include -
• Key participant in Project Level Test scenario Matrix (TSM) Transition (UCT/PDU/ORT)
• Provides analysis of, and acceptance details of, project TSM (UCT/PDU/ORT)
• Prepares test cases/scripts (low detailed ones at application and screen level)
• Identifies production testing resources
• Reviews test cases with, and gain baseline votes from, key stakeholders
• Manages pre-inventory build, if required
• Identifies IDs for conditioning and provide to IT Project Manager, if required
• Loads test execution schedule into Quality Center, including detailed test cases, completion guidelines, and planned start and end dates
• Assesses and identifies tester training needs, if required, and ensure training needs are met
• Reviews production entry/exit criteria for client testing to assess compliance
• Confirms process compliance for test customer usage in production
• Engage relevant Operational stakeholders and seek commitment to support
• Attend Business process engineer Review meeting for newly transitioned project
• Schedules Production Test Readiness Review Meeting for newly transitioned project
• Conducts production testing kick-off meeting
• Manages execution of client testing, including issue handling (i.e. TTs)
• Maintains test schedule, and testing re-prioritization, as needed
• Provides regular progress & status reporting
• Creates impact analysis for testing change requests, if required
• Works with Business process engineers to validate and accept production test results
• Serves as first level of escalation within test management to resolve prior to escalation to Test Lead and/or Program Lead

Dec 2012 – Sep 2013 · 9 mos · Dallas-Fort Worth Metroplex

• Updated MOPs with updated processes and procedures.
• Update diagrams with new equipment.
• Provide detailed MOPs for VoIP applications.
• Give presentations to higher ups and clients with my findings.
• Work closely with engineering team.
• Carried out different Management and Operations roles for multiple applications such as FVR and CVR
• Designed Long Haul circuits using Granite Application for BLSR and UPSR rings
• Collaborated with different teams for the purpose of application deployments, upgrades and problem solving.
• Worked with development teams, vendors and technical staff to promote proactive methodologies which would prevent problems from occurring and re-occurring, driving towards 100% availability within service delivery window.
• Designed and architected automation and stand operating procedures to carry out diverse daily operational and maintenance tasks.
• Performed repairs, maintenance and upgrades of existing systems using solutions in accordance with ITIL v3 principles.
• Provided technical consultation on current and proposed systems to other organizations and business segments.
• Designed and Participated in disaster recovery exercises.

Dec 2012 – Sep 2013 · 9 mos · Dallas-Fort Worth Metroplex

• Single point of contact for TSM and RASL creation.
• Handled eight major projects for AT&T on the BVOIP side.
• Provided status reports to second tier management.
• Wrote Processes and Procedures.
• Created detailed technical instructions (I-SPECs), and order equipment/cables/hardware for IP networks details included project-specific installation instructions, engineering database (ICON, CCP) updates, equipment configurations, card/port assignments/requirements, power mapping, cable running lists, floor space and rack placement, and detailed Bill of Material (BOM).
• Interfaced with Operations and Implementation Organization to obtain critical pre-engineering.
• Verified engineering documentation with different departments to be accurate and up-to-date for use for Install, Test, Implementation, Operations, Provisioning, Planning, Network Capacity Management, and Audited groups using billing records to confirm actual usage in Granite.
• Vendor Technical Management, and Program Management organizations.
• Single point of contact, used VISIO, EXCEL to convey information through different departments.
• Wrote Sales steps with the help of Sales engineer to encompass MOW site discounts.
• Project Managed BVOIP processes and procedures within our group.
• Defined project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders .
• Effectively communicated project expectations and timelines to team members.
• Effectively captured any information discovered during the group discussions.
• Participated in client calls with Customer Sales Specialists and Account Executives.
• Translated complex business requirements into Network designs.
• Developed overall Network solutions which, included high-level design, statement of work, and billing of materials.
• Assisting Sales Specialists and Account Executives with designing RASL document.
• Hosted multiple calls to provide clarification on project/scope and intervals for achievements.

Sep 2011 – Feb 2017 · 5 yrs 5 mos · Corsicana, TX

• Provide Assure that the organization has a long-range strategy which achieves its mission, and toward which it makes consistent and timely progress.
• Provide leadership in developing program, organizational and financial plans with the Board of Directors and staff, and carry out plans and policies authorized by the board.
• Promote active and broad participation by volunteers in all areas of the organization's work.
• Maintain official records and documents, and ensure compliance with federal, state and local regulations.
• Maintain a working knowledge of significant developments and trends in the field.
• Establish sound working relationships and cooperative arrangements with community groups and organizations.
• Represent the programs and point of view of the organization to agencies, organizations, and the general public.
• Responsible for the recruitment, employment, and release of all personnel, both paid staff and volunteers.
• Ensure that job descriptions are developed, that regular performance evaluations are held, and that sound human resource practices are in place.
• See that an effective management team, with appropriate provision for succession, is in place.
• Encourage staff and volunteer development and education, and assist program staff in relating their specialized work to the total program of the organization.
• Maintain a climate which attracts, keeps, and motivates a diverse staff of top quality people.
• Work with the staff, Finance Committee, and the board in preparing a budget; see that the organization operates within budget guidelines.
• Ensure that adequate funds are available to permit the organization to carry out its work.

Sep 2010 – Jun 2012 · 1 yr 9 mos · Dallas-Fort Worth Metroplex

• Analyzed new technologies and provided solutions according to client’s requirements and resources.
• System Administration of Servers, Network Hardware, Access Devices, Business Applications and Designs.
• Analyzed and resolved problems associated with LAN/WAN connectivity, DNS, WINS, DHCP and IIS with a thorough understanding of TCP/IP and IP subnetting.
• Installed, configured server operating systems including Windows 2003 and 2008R2
• Implemented admin actives, where I configured, wrote server scripts for Active Directory while managing complex groups and subgroups for multiple departments.
• Identified network security issues, configurations, update, manage, monitor and troubleshoot network and data security.
• Used TDC&E application to for comprehensive analysis of MTVI networks such as PBX, ATM/Frame Relay, Voice, AIN, SS7 STP/SCP, and other network elements.
• Planned backup and disaster recovery strategies for Microsoft Windows servers.
• Remote system management for support functions, system updates and retrieval of data to perform file management, load balancing and seamless data migration.
• Identified problem isolation and resolution using system software and diagnostics as well as third party products.
• Created JRDs from high level business discussions to technical designs for reporting and automated solutions.

Jan 2010 – May 2010 · 4 mos

• Work on Mobile Phone repair.
• Refurbish mobile phones.
• Worked on different mobile phones.
• Working on a project for AT&T and T-Mobile on repairing and updating returned phones with proper updated applications and proprietary applications.

Jan 2009 – Apr 2010 · 1 yr 3 mos

•  Carried out different Management and Operations roles for multiple applications such as FVR and CVR
•  Designed Long Haul circuits using Granite Application for BLSR and UPSR rings
•  Collaborated with different teams for the purpose of application deployments, upgrades and problem solving.
•  Worked with development teams, vendors and technical staff to promote proactive methodologies which would prevent problems from occurring and re-occurring, driving towards 100% availability within service delivery window.
•  Designed and architected automation and stand operating procedures to carry out diverse daily operational and maintenance tasks.
•  Performed repairs, maintenance and upgrades of existing systems using solutions in accordance with ITIL v3 principles.
•  Provided technical consultation on current and proposed systems to other organizations and business segments.
•  Designed and Participated in disaster recovery exercises.

Dec 2007 – Aug 2008 · 8 mos

• Worked with Time Warner Cable to input their Cisco servers, in Granite application.
• Created equipment in Granite for Time Warner Cable, provided accurate usage and equipment representation in Granite application.
• Worked with client to represent ring topology with Time Warner Cable Cisco Routers.
• Currently working on AT&T Lightspeed Project as an analysis.
• Creating XML code for Granite interfaces for AT&T.
• Wrote application requirements for development team.
• Pulled critical design specs from business requirements and technical requirement document, which enabled me to creating IA documents.
• Worked on the following projects for AT&T – RSAG, WFMBIS, OVALS/NSP, HAL, TIRKS and Flexbuild.
• Creating different interfaces that use Granite application.

Dec 2007 – Jul 2008 · 7 mos · New Jersey

• Worked with Time Warner Cable to input their Cisco servers, in Granite application.
• Created equipment in Granite for Time Warner Cable, provided accurate usage and equipment representation in Granite application.
• Worked with client to represent ring topology with Time Warner Cable Cisco Routers.
• Worked on AT&T Light Speed Project as an analysis.
• Created XML code for Granite interface for AT&T.
• Wrote application requirements for development team for Light Speed Project.
• Pulled critical design specs from business requirements and technical requirement document, which enabled me to creating IA documents.
• Managed following projects for AT&T – RSAG, WFMBIS, OVALS/NSP, HAL, TIRKS and Flexbuild, where I managed deadlines, advised team members and managers of project goals.
• Managed capacity for IPBH and EVDO routers, DACS, MSPP, PAEC, and ECAN devices.
• Gave presentations on my findings what changes needed to be made for requirements to the client and internal staff.

May 2007 – Nov 2007 · 6 mos

• My job function is to verify each T1 and T3 connections in Granite with actual usage on equipment.
• Pulled Jumpers from DSX panels to find cross connects. Knowledge on how to follow a T1 connection from DACs equipment to DSX panel and further.
• Researched, paths from various records.
• Can read and pull DACs dumps.
• I’ve also verified T1 and T3 usage by using billing records.
• Once I’ve gotten data from billing, I then correspond my findings with equipment usage.
• Pull cross connects on DACs panel, and update Granite database.
• Worked on REHOME project, where brought DS3 utilization to 75% by combining T1s on single DS3. Also issued cancellation orders for DS3s to recoup equipment and additional dollars used.
• Put disconnect orders with Provisioning to recoup DS3 and DS1 monthly charges.
• Found records where company was paying for DS3 circuit for 2 years with no usage or equipment assignment. Recouped thousands of dollars in past billing.

Jun 2006 – Dec 2006 · 6 mos

• Used port mapping function in Granite.
• Worked in switch site to follow DS1 and DS3 connection from cross connects to DACs machine.
• Updated all Granite equipment records to reflect billing records.
• Pulled DACs dumps so I could determine T1 and T3 cross connects. Updated Granite by fixing T1 connects with correct port.
• Fixed Granite porting on DACs. Granite showed T1s as 1 thru 28, fixed it to show VT1s.
• Updated T1 connection from DACs, to DSX to BSC.
• Capable of using cable wizard and its functionality in Granite system.
• With my fundamental knowledge of transport, switching, and DACs equipment I was able to update the records in Granite by pulling information from DACs and switches.
• Worked on three MTSO locations to bring Granite data base up to date with billing records.
• Researched, paths from various records, to match findings in Granite application.
• Verified entire MTSO connections in Granite by using billing and transport engineer records.

Jan 1997 – Jan 1999 · 2 yrs

• Monitored capital budgets for Network Planning Department using in excel called CBA and CBS sheets.
• Monitored and updated LSO collocated data base using extensive excel data.
• I have supported Business Operations management by providing reporting, control, budgeting and forecasting functions, including analyzing actual results and variances to forecast, budget, and prior period.
• Used MapInfo application to plot collocation sites, to show coverage.
• Mapped out fiber to street level by using MapInfo to show fiber rings and dark fiber.
• Worked with engineers to create MapInfo maps to show potential builds needed, and determining our per mile cost factor.
• Worked closely with transmission engineers to develop cost analysis for future builds using MapInfo, and excel.

Jan 1996 – Jan 2000 · 4 yrs

• Provided fiber to the manhole diagrams using MapInfo application to analyze potential builds and cost estimates.
• I have provided aerial diagrams using MapInfo, which provided greater cost analyzes for new construction builds.
• Provided estimates from all aspects of new construction builds.
• Gave presentations on how Networks would be used and which fibers/routes would be taken in front of potential customers.
• Provided detailed explanations on telecom equipment required and used.
• Created MapInfo maps with LERG data to determine cost rights to provide detailed future cost builds for customers.
• Used MapInfo application to show future build sites for customers, so they could evaluate builds related to fiber presence.
• Uploaded capacity reports, jpegs and designs on web for clients and internal usage.