Apr 2024 – Jul 2024 · 3 mos · Gurugram, Haryana, India

Mar 2022 – May 2024 · 2 yrs 2 mos · Gurugram, Haryana, India

Aug 2021 – Mar 2022 · 7 mos

Aug 2020 – Jul 2021 · 11 mos

• Promoted to a leadership position as a Team Lead
• Manage and Lead team of 20+ people
• Analyze and report the major delays and road blocks in the process
• Brainstorming the improvement of the product and having it mapped with the requirements
• Sorting the data into relevant subsets to increase the borrowers transparency
• Improve the stability and transparency for the borrower helping him to improve his User Experience
• Clustering Data and analyzing it to make full proof plan and to meet the vision of the company
• Managing the borrower escalations and resolving them with the processors
• Third party vendor management to to improve the process workflow
• Maintain and improve the defined SLA
• Improving the product with necessary decisions and practices
• Producing effective plan of actions for multiple projects
• Analyzing the effectiveness of the plan of actions with the
• Integrated third parties with testing our product with their APIs
• Onboarded multiple third parties in participation with the Vendor Manager
• analysis of the product efficiency in different states
• Improved the overall Turn around time for the documents
• Designed UIs for the customer of the product which lead to a better Customer Experience
• Responsible for hunting and raising bugs and give appropriate solution to Engineering team
• Strategizing and making Road Map for the year 2020 and making sure to achieve them
• Designed a queue for equal distribution of the work to employees in the product(LOS)
• Reduced redundancy for the borrower

Feb 2019 – Aug 2020 · 1 yr 6 mos

• Promoted to a newer profile as the Subject Matter Expert (SME) and was responsible for training of
• new hires ,team building initiatives, and designing success rate matrix for the team
• The inaugurator achiever of the Rewards and Recognition for the most talented and hardworking
• member of the team for year 2019
• Handled multiple projects and made matrix to incentivize the employees for the team
• Managed $10 million projects single handedly
• Increased Users Experience with the improved product which reduced the locking time up to 96%
• Managed the product related queries and concerns
• Automated 50 % segments of the product (LOS) for the user (borrower and employees)

Jul 2018 – Feb 2019 · 7 mos

• A Computer Science Engineer turned to an Analyst.
• My responsibility included to use my engineering abelites and make a full fledged Loan Origination
• System(LOS), with product, which would be not only be used by our customers(borrowers) but by also
• our company employees, to make things easy and at one place.
• Managed to optimize the User Experience (UX) for the company and its customers, which was a great
• product all together, which also was one of the most awarding achievement in my success as an Analyst

May 2017 – Jul 2017 · 2 mos