Keen Lyka A.

Business Development Executive

Bulacan, Central Luzon, Philippines9 yrs 6 mos experience
Highly StableAI Enabled

Key Highlights

  • Proven track record in business development.
  • Expertise in client onboarding and CRM systems.
  • Strong focus on strategic marketing initiatives.
Stackforce AI infers this person is a Business Development and Customer Relationship Management expert in the SaaS industry.

Contact

LinkedIn

Skills

Core Skills

SalesCustomer Relationship Management (crm)Web DesignSales ManagementCustomer ServiceAccount Management

Other Skills

Product DemonstrationEmail MarketingCold CallingSales ProcessesClient OnboardingB2B MarketingSoftware as a Service (SaaS)CommunicationBusiness-to-Business (B2B)Lead GenerationQualifying CandidatesAdministrationAdministrative AssistanceHealthcare ManagementStaffing Services

About

With a proven track record, my focus has been on generating new business opportunities and nurturing client relationships. My expertise in client onboarding and customer relationship management (CRM) systems has enabled me to streamline processes and enhance customer engagement. The strategic marketing initiatives I've developed are a testament to my commitment to driving business success. My approach is deeply rooted in effective communication and solution-oriented strategies. By working closely with clients and my team, we have fostered collaborative environments that yield substantial results. This collaboration has been crucial in booking demos, facilitating presentations, and ensuring our CRM accurately reflects each client's journey, which has been instrumental in the sustained growth for the campaigns I handled. Business Development Management /Independent Contractor with Sales Inbound and outbound B2B Experience, Project Management, Customer Service, Technical Support, Chat Support, Email Marketing, Cold Calling, Lead generation, Digital Marketing and Website design. Email: keenlykaalarba@gmail.com Cel: +639 61 404 9055

Experience

9 yrs 6 mos
Total Experience
1 yr 10 mos
Average Tenure
--
Current Experience

Builder.ai

Business Development Manager

Sep 2021 – May 2025 · 3 yrs 8 mos · United Kingdom · Remote

  • Owned end-to-end sales pipeline from lead generation to demo booking.
  • Conducted cold outreach to promote web and business app solutions.
  • Led Zoom demos and client presentations to drive engagement.
  • Maintained CRM accuracy and executed structured follow-up strategies.
  • Delivered client-focused solutions and supported marketing strategy development.
Product DemonstrationEmail MarketingCold CallingCustomer Relationship Management (CRM)Sales ProcessesSales+7

Aya healthcare

Sales Development Representative

Sep 2019 – Sep 2021 · 2 yrs · Philippines · Remote

  • Executed outbound prospecting across phone, email, and LinkedIn.
  • Qualified leads and booked meetings for AEs.
  • Managed CRM updates and pipeline tracking.
  • Collaborated cross-functionally to support client onboarding.
Qualifying CandidatesAdministrationCold CallingCustomer Relationship Management (CRM)Administrative AssistanceSales+5

Godaddy

Customer Success Consultant

Oct 2018 – Aug 2019 · 10 mos · Philippines · On-site

  • Built, tested, and optimized websites for performance and reliability.
  • Delivered technical support for domains, hosting, and site functionality.
  • Closed sales on hosting plans and add-on services.
  • Partnered cross-functionally to resolve escalations.
Social Media MarketingSearch Engine Optimization (SEO)AdministrationCustomer Relationship Management (CRM)Web DesignAdministrative Assistance+8

Airbnb

Case Manager

Sep 2017 – Sep 2018 · 1 yr · On-site

  • Managed client relationships and delivered high-impact customer support.
  • Resolved conflicts and handled bookings, cancellations, and itinerary changes.
  • Maintained CRM records and improved service delivery through feedback analysis.
Customer Relationship Management (CRM)SalesAccount ManagementHealthcare ManagementCommunicationManagement+2

Telstra

Sales Support Specialist

Jun 2015 – Apr 2017 · 1 yr 10 mos · On-site

  • Managed accounts to boost retention and revenue.
  • Delivered inbound support, tech assistance, and consultative sales.
  • Closed plan upgrades and add-on services.
  • Resolved billing and technical concerns efficiently.
Sales ManagementAdministrationCustomer Relationship Management (CRM)Sales ProcessesInside SalesSales+4

Wells fargo

Client Services Representative

Apr 2014 – Apr 2015 · 1 yr · Philippines · On-site

  • Supported banking products and guided clients on accounts and transactions.
  • Managed loan collections and negotiated repayment plans.
  • Maintained CRM records and collaborated to resolve complex account issue
Customer ServiceBusiness ManagementAccount ManagementCommunicationCustomer Service Representatives

Jollibee

Restaurant Crew Member

Feb 2013 – Feb 2014 · 1 yr · On-site

  • Provided friendly and efficient customer service and order management.
  • Assisted in food prep, cooking, and kitchen operations.
  • Maintained cleanliness, safety, and smooth workflow during peak hours.
  • Supported events and ensured memorable guest experiences.

Education

Bulacan State University

Bachelor of Business Administration - BBA

Jan 2012 – Jan 2014

QuickPro Professional VA Training

Freelancer — Virtual Assisting

Jan 2019 – Jan 2019

Stackforce found 100+ more professionals with Sales & Customer Relationship Management (crm)

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