Jan 2019 – Feb 2021 · 2 yrs 1 mo

• Supporting clients by identifying potential risks or challenges that may arise with specific projects or initiatives
• Collaborating with other consultants to develop proposals, presentations, or other materials for clients
• Developing proposals, plans of action, and other documents that explain how to achieve specific goals
• Conducting research on industry trends, technology changes, and customer preferences to help companies identify opportunities for growth or improvement
• Providing strategic advice to senior management on how to improve performance, including identifying potential risks and offering solutions
• Conducting interviews with key personnel to gather information about a company or organization’s needs
• Creating detailed business plans for new ventures or expansion efforts
• Consulting with clients to determine their specific needs and goals, then recommending solutions that meet those needs
• Developing marketing strategies and plans for new products or services

Jan 2016 – Dec 2018 · 2 yrs 11 mos

• Gather, understand, and analyze the needs of project stakeholders; formalize the needs into a set of actionable business requirements.
• Collaborate with the development team to translate business needs into technical requirements
• Understanding of the agile development methodology, you will manage the product backlog alongside the team scrum master to ensure the team is working on prioritized features in each product release
• Evaluate the impact of proposed software changes to the software products, and create a clear path forward for the delivery team to successfully implement the changes
• Identify, resolve, and prevent impediments to the delivery of the software products that you support; closely collaborating with internal and external teams to ensure effective resolution of issues.
• Create and support the validation activities of our applications
• Work and collaborate effectively on a team including with remote team members, to define, design and shape new features.

Feb 2013 – Dec 2015 · 2 yrs 10 mos

• Analyzes business processes and data to identify opportunities to automate and/or improve existing processes using information technology.
• Performs market and industry research to support conclusions and recommendations. Develops and provides recommendations regarding business process/performance improvements.
• Serves as a consultant to management to provide decision support for initiatives, policies and procedures.
• Serves as key customer contact for inquiries and resolution of customer issues.
• Identifies and assists in the resolution of issues in the financial/administrative modules. Keeps supervisor informed of all events affecting these modules.
• Documents, tracks and follows up on all reported problems, enhancement requests and system change requests for the clinical modules.
• Tests or oversees the testing of all software updates/new releases for the clinical modules.
• Participates in the after-hours call rotation system.
• Assists in access management to enter new hires, make changes to current employees, and process terminations in a timely manner.

Feb 2011 – Dec 2012 · 1 yr 10 mos