Kevin Tu

Operations Associate

Houston, Texas, United States14 yrs experience
Most Likely To SwitchHighly Stable

Key Highlights

  • Expert in production management and support.
  • Strong leadership skills with team training experience.
  • Proficient in SQL and Agile methodologies.
Stackforce AI infers this person is a skilled professional in the Energy sector with a focus on production support and project management.

Contact

LinkedIn

Skills

Core Skills

Production ManagementSql

Other Skills

Agile MethodologiesDiscipleship TrainingLeadershipMultitaskingProduction AdministrationTae Kwon DoTeam buildingTime Management

About

Currently a Production Support Manager at Sunnova.

Experience

14 yrs
Total Experience
6 yrs
Average Tenure
14 yrs
Current Experience

Sunnova energy

5 roles

Production Support Manager

Promoted

Apr 2025 – Present · 1 yr 2 mos

  • Manage and training a team of 6 engineers and lead as well as developers within the Sales side of the business specializing in the subject matter that aligned with that portion of the business
  • Coordinate with other Leads and Managers to work to reduce ticket volume through long term resolution
  • Monitor incoming service requests and incidents for Production Support to keep adherence to SLAs and documented processes and deliver over 4000 support tickets per month
  • Reduce defect related cases identified through Pareto analysis which are driving higher volume
Production ManagementSQLProduction AdministrationAgile Methodologies

Production Support Lead

Apr 2024 – Apr 2025 · 1 yr

Application Support Lead

Promoted

Jun 2022 – Apr 2024 · 1 yr 10 mos

Application Support Analyst II

Apr 2022 – Jun 2022 · 2 mos

Application Support Analyst

Jan 2020 – Apr 2022 · 2 yrs 3 mos

First solar

Project Development Support Intern

Jun 2019 – Jan 2020 · 7 mos · Houston, Texas Area

  • Lead file migration and data restructuring process to increase efficiencies within development office
  • Aid in utility-scale solar project development by evaluating potential sites through Google Earth and GIS
  • Research active energy markets and gain a greater understanding of the energy industry
  • Assist various subject matter experts such as origination, interconnection, and engineering, in the development process
  • Analyzed competitors in the eastern states using interconnection queue, land records, and historical data to confirm competitor presence and to compare their costs

University of houston

Desk Assistant

Aug 2016 – Dec 2019 · 3 yrs 4 mos · University Of Houston

  • Provided engaging customer service to residents and parents to ensure a pleasant environment for guests.
  • Adhered and enforced the policies and procedures of University Housing and the University.

White tiger tae kwon do

Martial Arts Instructor

Jun 2012 – Present · 14 yrs

  • Trained students in Tae Kwon Do from ages 4 to 18, averaging 70 students per day.
  • Provided excellent customer service to all students and parents by conducting myself in a motivating and welcoming manner.

Education

University of Houston

Bachelor of Business Administration - BBA

Jan 2016 – Jan 2019

University of Houston, C.T. Bauer College of Business

Bachelor of Business Administration (BBA) — Accounting

Jan 2016 – Jan 2019

Cy Fair High School

Jan 2012 – Jan 2016

Kevin Tu - Operations Associate | Stackforce