Jun 2024 – Aug 2025 · 1 yr 2 mos · Remote

• I managed a $16M+ portfolio across media, retail, travel, and finance, serving as a strategic partner to drive long-term growth and adoption. I lead cross-functional alignment through weekly syncs, quickly resolving escalations and mitigating risk while keeping teams focused on shared goals. By building tailored success plans and analyzing usage data, I help customers tie platform adoption to measurable business outcomes, uncover new use cases, and drive expansion. Additionally, I revamped the CSM onboarding and mentorship program, cutting ramp time and strengthening peer-to-peer coaching across the team.

Oct 2022 – Apr 2024 · 1 yr 6 mos · Remote

• Managed team of 6 Customer Success Managers covering two regions and over $60 million dollars. The team focused on understanding customer outcomes and driving engagement to increase maturity and consumption. I partnered regularly with sales, technical solutions, support, and product on escalations, risk mitigations and growth initiatives.

Dec 2021 – Oct 2022 · 10 mos · Remote

• Worked closely with full account team, to understand the customer needs and desired outcomes with the goal of increasing their maturity of observability. Excelled at building strong internal and external relationships to foster collaboration between sales, executives, individual business teams, and the product teams to drive continued success and expansion.
• Managed 14.4 million dollar book of business.
• Executed 2 new customer onboarding resulting in 300k in consumption and growth opportunities totaling 800k.

May 2018 – Nov 2021 · 3 yrs 6 mos · Greater Detroit Area · Remote

• Responsible for 9 enterprise accounts strategic account plans. Focused on helping customers increase their adoption of AppDynamics while driving maturity within the product. Met regularly with clients to encourage best practice utilization, creative user outreach, executive alignment, roadmap discussions, and to ensure my role as a trusted advisor. Focused on building strong internal and external relationships to foster collaboration between sales, executives, individual business teams, and the product teams to drive continued success and expansion.

Jan 2015 – May 2018 · 3 yrs 4 mos · Greater Detroit Area

• Establish strong executive level relationships with Oracle's most strategic cloud customers to provide consulting and best practices to help maximize technology investments,and drive solution adoption.
• Modern HR: HCM, Recruiting, On-boarding, Learning
• Modern Finance: ERP, Supply Chain & Logistics, Enterprise Performance Management
• Modern CX: Sales Cloud (CRM), Service Cloud, CPQ
• As a Principal Customer Success Manager, I work with existing customers to help maximize their technology investments and drive measurable ROI and business value. Key objectives: focus on product adoption, customer satisfaction, establishing customer references.

Apr 2013 – Jan 2015 · 1 yr 9 mos · Greater Detroit Area

• Build relationships with customers and ensure complete satisfaction with delivered products and services.
• Advocate for customer interests by channeling feedback to appropriate internal teams.
• Train customers how to leverage features and functions of user portal to accomplish business objectives.
• Advise customers on how to best leverage products to meet evolving business needs.
• Team with sales Account Managers to identify areas for account growth.

Nov 2011 – Mar 2013 · 1 yr 4 mos · Greater Detroit Area

• Managed maintenance and growth of all Gomez accounts for companies less than 1 billion dollars along the Eastern Seaboard. Met regularly with customers and prospects to discuss application performance goals and current usage.
• Directly contributed to over $400,000 in sales for new business, growth, and renewals during FY 2012 representing 160% of quota during FY 2012 with a 97% renewal rate.
• Manage 1.7 million dollar book of business.
• Successfully saved 6 accounts that had already put in cancellation notice.

Jun 2010 – Nov 2011 · 1 yr 5 mos · Greater Detroit Area

Jan 2010 – May 2010 · 4 mos · Ann Arbor, MI

• eSearchVision is a search engine marketing agency and global technology company used by many of the largest brands across the world. eSearchVision offers both licensing of our platform and full agency support.
• Secured and ran meetings with marketing leaders of top 100 retailers in person and on the web.
• Analyzed search engine marketing programs and provided solutions on how to optimize campaigns.

Feb 2007 – Jan 2010 · 2 yrs 11 mos

• Conducted face-to-face client meetings with the purpose of consultation, presentation, and generation of new revenue.
• Developed employment brand profiles that were consistent with the companies’ mission and values.
• Collaborate with various departments on projects on and presentations.
• Prospect new companies and exisiting clients to generate new reveune and provide consultative selling solutions, by cold calling and networking.
• Create employment recruitment strategies to increase applicants for positions, decrease unqualified applicants, and provide relocation posting ideas
• Corporate Branding - create an employment brand that speaks to the employee.

Dec 2004 – Jan 2007 · 2 yrs 1 mo

• Cold Call prospective companies ranging in size between 75-700 employees
• Consultative selling
• Account Management
• Customer Service
• Conducted Training Calls