Sep 2013 – Jan 2016 · 2 yrs 4 mos · San Francisco Bay Area

• Hyper-focused on fault tolerance, resilience, and performance
• Managed the resolution of large scale production incidents
• Maintained the existing Netflix API and built the next generation API
• Designed 'FIT' -- Netflix's failure injection service testing

May 2012 – Aug 2013 · 1 yr 3 mos · Greater Seattle Area

• Optimized the Retail Website and built tools to identify regressions
• Managed a team of engineers and analyzed potential improvements
• Delivered several optimizations which reduced wait time for millions of customers

Jul 2009 – May 2012 · 2 yrs 10 mos · Greater Seattle Area

• Senior engineer on the Retail Website Availability and Latency teams
• Responsible for the reliability and performance of all Amazon websites
• Designed and implemented Amazon's Failure Injection Service
• Managed the resolution of Retail Website incidents
• Investigated and engineered solutions for complex failure modes
• Worked across teams and systems to improve the customer experience

May 2007 – Jul 2009 · 2 yrs 2 mos · Greater Salt Lake City Area

• Responsible for hundreds of thousands of reports nightly
• Wrote a system to analyze a customer’s experience in real time
• Implemented custom reporting for the McDonald’s pilot
• Provided a consistent user experience across web and PDF views

Jun 2005 – May 2007 · 1 yr 11 mos

• Created a compliance rules engine for validating processed loans
• Migrated the mortgage processing system from Java Swing to a web interface
• Automated flood certification and real-time interest rate collection
• Designed and implemented commission calculation logic