Koushik Mandal

CEO

Goa, India16 yrs 10 mos experience

Highly StableAI ML Practitioner

Key Highlights

Led AI strategy for enterprise-scale SaaS products.
Scaled ML platforms serving half-a-billion users.
Passionate about building high-performing global teams.

Stackforce AI infers this person is a Fintech and AgriTech expert with a strong focus on AI and data science.

Contact

Skills

Core Skills

Machine LearningGenerative AiData ScienceRecommender SystemsAnalyticsE-commerceCredit Risk Analysis

Other Skills

Real-time Traffic AllocationML OpsAWSGoogle CloudAzureRecommendation SystemsUser EngagementTraffic OptimizationReal-time SystemsMarketing SolutionsLogistics OptimizationBig DataML Model DeploymentProduct RankingPredictive Analytics

About

Director of AI & Machine Learning at Avalara, leading a global organization of ML, data, and platform engineers building enterprise-scale AI systems for regulated, mission-critical SaaS products. I set technical direction and own delivery of ML platforms, GenAI/LLM services, and agentic workflows that automate complex tax and compliance processes.I operate at the intersection of architecture, execution, and people leadership — defining long-term AI strategy, establishing engineering standards, and ensuring reliable production systems through strong MLOps, governance, and observability. Previously, I scaled real-time ML and recommendation platforms at Paytm (One97 Communications) serving half-a-Billion of users.I’m passionate about building high-performing global teams, solving hard distributed systems problems, and turning AI into a durable, scalable capability.

Experience

16 yrs 10 mos

Total Experience

2 yrs

Average Tenure

1 yr 4 mos

Current Experience

Avalara

Director AI-ML

Feb 2025 – Present · 1 yr 4 mos · India · Remote

One97 communications limited

Vice President - Machine Learning & AI at Paytm

Dec 2020 – Feb 2025 · 4 yrs 2 mos · Noida / Bengaluru, India · Remote

Spearheading [CLM] on-app recommendation intelligence
For 25+ lines of business, catering to the dynamic needs of 20+ growth heads.
Architect Real-time Traffic Allocator for optimizing billions of App impressions
Elevate funnels across properties for diverse business lines/categories.
Category Intelligence powered by Propensities, Relevance, user Persona, user acquisition, engagement (upsell & cross-sell) & retention
OnApp Intelligence
Search Optimization
Localisation and user context Personalization.
OCR, text (eng / non-eng) based intelligence from unstructured data.
# Driving Generative AI Tech project to craft an industry first growth marketing solution for Paytm
# End-to-end driving ML Ops and ML engineering supporting high TPS & Low latency; on AWS, Google & Azure stack.

Machine LearningReal-time Traffic AllocationGenerative AIML OpsAWSGoogle Cloud+1

Shop101 - #1 online selling app

Vice President - Data Science & Analytics

Jan 2019 – Jan 2021 · 2 yrs · Mumbai Area, India

Search - Image / Text.
Recommender System - Main Feed, Category Feed, Similar Products, BRC.
Catalogue - Product Ranking, Relevance, OOS Management
Logistics - Shipping partner recommendations, RTO Prediction, Unit CM predictions, Address verification.
Pipeline & real time ingestion / Bigdata & ML model deployment framework
Automation, Visualisation, Key Metric trackers.

Data ScienceRecommender SystemsLogistics OptimizationBig DataML Model Deployment

Agrostar

Head of Data Science

Aug 2017 – Jan 2019 · 1 yr 5 mos · India

Supporting business functions to drive sales & growth & optimize operating metrics.
Recommender system to manage farmer's crop life cycle
Multilingual (gujrathi / hindi / marathi) speech to english sentiments for identifying sales leads, crop stage/need & farmer's sentiments.
AgroStar is a startup in the agri tech space having a "direct-to-farmer" platform. We keep the farmer as the focal point for everything we do and through use of agronomy, technology & data.
We use data science to empower the Farmer with information at each stage of his crop-cycle and improve his productivity, income & livelihood, thus an attempt to make a dent in the Indian agriculture ecosystem.

Data ScienceRecommender SystemsSpeech Recognition

Transerv

Sr Vice President, Head of Data Science

Dec 2015 – Aug 2017 · 1 yr 8 mos · Mumbai Area, India

Setting up Analytics & Data Science practice.
Automation, Reporting - all stacks of analytics & data warehousing.
Data science models to power consumer growth.
Automated ML driven rule engine driving customer lifecycle from Acquisition to Engagement to Retention.

AnalyticsData ScienceAutomation

Datalabs app

Creator

Oct 2015 – Dec 2020 · 5 yrs 2 mos

Citrus pay

Analytics Lead

Nov 2013 – Dec 2015 · 2 yrs 1 mo · Mumbai Area, India

Setting up & laying initial foundation of the Analytics vertical - Team, process, infra.
Warehousing & metric reporting
Set up full stack analytics for Citruspay - PG/Wallet & Cube app
GTL lead for Citrus Wallet / Death of Chutta.
Merchant reporting, Deals & Coupon engine
Insights and Merchant benchmarking & competitive analysis across major e-comm verticals
Customer segmentation & Profiling
PG success rate enhancement
Customer's starting credit worthiness and initial works for Lazypay.
CEO's office for supporting all funding activities.
Owning all wallet metrics reporting to RBI & other entities for policy & tracking.

AnalyticsData WarehousingCustomer Segmentation

Shopveg.in

Co-Founder, MD

May 2011 – Sep 2013 · 2 yrs 4 mos · Mumbai Area, India

Making life easy for Mumbaikars.
One among the first to venture into setting up Mumbai's first online service to provide fresh fruits and vegetables 🍅 to households in central Mumbai. The service offered a customised experience to each consumer with a curated baskets backed by data of their consumption pattern and delivering fresh produce every morning. We innovated from purchase experience, organic growth, to logistics optimisation, reduce wastage, to offering exclusive products. Once, we were loved by 20K+ ordering customers in Central Mumbai.

E-commerceCustomer InsightsLogistics Optimization

Fractal

Sr Analyst

Oct 2010 – Jan 2012 · 1 yr 3 mos · Singapore

Analytics consulting to the member banks of world's largest payment processor
Cross-border transactions, F1-campaign, benchmarking bank's performance, Analysis o bin upgrade, ATM withdrawals, interchange fee, merchant category & card failure rate
Analytics consulting on customer's transaction data to one of the world's largest retailer

AnalyticsConsulting

Citi

Assistant Manager

Jun 2009 – Oct 2010 · 1 yr 4 mos · Mumbai Area, India

Collections | Forbearance | Credit Risk Analysis for Citi Credit Cards (US) - Collection Optimization, Decision Tree Modelling, Score Segmentation, Forbearance, Loss Mitigation

Credit Risk AnalysisDecision Tree Modeling