Dec 2020 – Dec 2022 · 2 yrs · Noida, Uttar Pradesh, India

Jan 2020 – Dec 2020 · 11 mos · Gurgaon, India

May 2016 – Jan 2020 · 3 yrs 8 mos · Bengaluru Area, India

• domain : Banking & Financial services
• worked on multiple clients like vantiv, american express.
• Role description :
• To monitor the existing software modules present and their functionalities and hence provide continuous support to the clients so that their services are available in a 24* 7 environment to its customers .
• Modify and implement new functionalities or enhancements for better customer satisfaction for improved experience .
• perform code changes , test and analyze the test scenarios and log test results using mainframe functionalities like JCL , Cobol , IMS .
• Resolve High priority issues and all mid level and low priority issues ( technical and Business related ) within the defined customer SLA using the technical skills and acquired business knowledge .
• Follow all the Steps in Service management tool and follow the best market practices in areas like Incident management , problem management and change management .
• As deputed at client location for more than 2 years , I have inculcated the management skills and learnt how to maintain client relationships that lead to enhanced customer satisfaction .
• Performed the ITGC control testing for the applications and prepared the RCM for the same.
• analysed the Risks associated for various applications and designed controls by consulting the client.
• Extensively working with validation of IT General controls and IT consulting assignments w.r.t. SOX compliance.

May 2015 – Aug 2015 · 3 mos · Chennai, Tamil Nadu

•  Worked on Identity and Access management of a standalone team responsible for IT security, IT audit, IT risk management and governance.
•  Experienced in mainframe systems under z/OS, hands-on IMSW and its various applications dedicated to authenticate transactions made by end users. Apart from mainframes, complete experience in GUI based applications to provision precise access upon precise approval to complete transactions made by globally accepted users.
•  Worked on different ticketing tools Service Now.
•  Responsible for creation of user ID's through Active Directory. First call resolution time resetting passwords and unlock user accounts.
•  Worked on Mainframe screens for give different access to RACF.
•  Worked on SERVICE NOW that specializes in delivering IT Service Management (ITSM) applications based on ITIL standards.
•  Use of ticketing tools Service Now, IBM Tivoli Access Management and BSST APP.

Apr 2014 – Apr 2015 · 1 yr · noida and bangalore

• To analyze the client requirements and develop small modules of code and perform manual mainframe testing .
• To log the test results into a testing tool and prepare test documents and test data .
• Good Knowledge on Software Test Life Cycle.
• Studied the requirements documents to understand Project. Understood the minutiae about the system concerned, developed and executed the Test Cases against each Business requirements.
• Knowledge on All phases of Software Test Process includes Test Planning, Test Design, Test Execution and Test Closure.
• Knowledge on Generating Test Scenarios, Write Test Cases, and Collect Test Data.
• Knowledge on Executing Test Batches and Analyzing Test Result.
• Knowledge on Defect Reporting, Defect Tracking and complete Defect Life cycle using defect logging tool.
• Technology expertise : MAINFRAMES ( COBOL, DB2, JCL, CICS , IMS DB)