Krishna Dhingan

Business Development Executive

Mumbai, India5 yrs 7 mos experience
Highly Stable

Key Highlights

  • Strong foundation in manual testing and quality assurance.
  • Proven track record in achieving sales targets and improving processes.
  • Analytical skills applied in testing real-world business workflows.
Stackforce AI infers this person is a Quality Assurance professional with a strong background in banking and customer engagement.

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Skills

Core Skills

Banking Domain KnowledgeCommunication

Other Skills

Problem SolvingCustomer Journey UnderstandingSDLC/STLCManual TestingTest DesignTest Scenario DesignDefect ReportingSoftware Development Life Cycle (SDLC)Software Testing Life Cycle (STLC)Functional TestingRegression TestingUI TestingRequirements AnalysisDocumentationSoftware Documentation

About

With a strong foundation in manual testing and a certification in Manual Testing, SQL, Java, and API Testing from QUASTECH, I have transitioned seamlessly into quality assurance. My recent focus has been on testing real-world business workflows in FrontAccounting ERP, where I contributed to functional and regression testing, test case execution, and defect reporting using tools like Jira and SQL. My background in sales and banking has honed my skills in documentation, accuracy, and structured problem-solving, which I now apply in quality assurance. With a Bachelor of Commerce from Yashwantrao Chavan Maharashtra Open University, I am eager to leverage my analytical skills and technical expertise in entry-level QA and manual testing roles in Thane or Mumbai.

Experience

5 yrs 7 mos
Total Experience
1 yr 10 mos
Average Tenure
--
Current Experience

Idfc first bank

Sales Officer — IDFC First Bank

May 2023Nov 2024 · 1 yr 6 mos · Thane · On-site

  • Achieved and exceeded monthly targets in personal loans and cross-selling.
  • Handled customer onboarding, lead qualification, and documentation with accuracy.
  • Gained deep understanding of user journeys, risk points, and customer impact — now applied in QA while analyzing test scenarios.
  • leadWorked with cross-functional teams to resolve issues fast and clearly.
Problem SolvingBanking Domain Knowledge

Teamlease services limited

Team Leader — Team Lease Services Ltd

Oct 2019Nov 2022 · 3 yrs 1 mo · Thane · On-site

  • Led a 20-member sales team across retail banking channels.
  • Implemented performance dashboards improving accuracy & reducing errors by 20%.
  • Achieved 120% of quarterly targets through structured coaching & analysis.
  • Improved productivity by 30% using process improvements.
  • Managed daily reporting and documentation for senior management.
Banking Domain KnowledgeCustomer Journey Understanding

Peppermint clothing limited

Senior Executive — Customer Support (Peppermint Clothing)

Oct 2018Nov 2019 · 1 yr 1 mo · Thane · On-site

  • Supported customer engagement campaigns, increasing sales by 20%.
  • Managed CRM data and reporting with high accuracy.
  • Improved customer satisfaction by 15% through structured issue resolution.
  • Strengthened communication and documentation skills.
CommunicationCustomer Journey Understanding

Education

Yashwantrao Chavan Maharashtra Open University

Bachelor of Commerce (B.Com)

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