Kritika Chhabra

Operations Associate

Delhi, India4 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Proven expertise in resource management and data analysis.
Achieved a 96% quality score in customer service.
Strong background in B2B engagement and client relations.

Stackforce AI infers this person is a skilled resource management and customer service professional in the SaaS industry.

Contact

Skills

Core Skills

Resource ManagementData AnalysisCustomer DelightHuman ResourcesB2b Engagement

Other Skills

Power BIMicrosoft FormsExcel MacrosCommunicationSharePointData ManagementCustomer ServiceTechnical TroubleshootingQuality AssuranceRecruitmentPlacementBusiness DevelopmentClient RelationsPublic RelationsProfessional Services

About

To employ my knowledge with the intention of securing a professional career with opportunity for challenges and career advancement, while gaining knowledge of new skills and expertise.

Experience

4 yrs 3 mos

Total Experience

2 yrs 1 mo

Average Tenure

3 yrs 11 mos

Current Experience

Mirafra technologies

Resource Management Associate

Jul 2022 – Present · 3 yrs 11 mos · Bengaluru, Karnataka, India · On-site

1. Prepared company’s sharepoint site (Functional Engineering- Pitstop) with all info under one roof.
2. Learnt Power Bi and used tools to analyse data for company’s benefits.
3. To keep daily track of Start of assignments, end of assignments and candidates of bench work closely with sales team for projections of candidates to clients.
4.Coordination with candidates to get the documents updated and working with project heads to maintain the skill set through microsoft forms and excel macros.

Data AnalysisPower BIMicrosoft FormsExcel MacrosCommunicationResource Management

Blinkit

Senior Executive Customer Delight

Jan 2022 – May 2022 · 4 mos · Gurugram, Haryana, India · On-site

1. Handling incoming requests from customers (Emails and VRs) and ensuring
issues are resolved accurately using various tools like Ozontel , One
support, Freshdesk, freshchat.
2. Quality Score: Maintained and delivered an average qualityscore of 96% on
solving customer queries.
3.Technical troubleshoot and gather information from customers to identify
root causes of customer problems and dissatisfaction.
4.Determining appropriate courses of action to ensure theresult is a win-win
and documenting interactions through contact tracking.
5. Provide accurate product information and serve as a knowledgeable
resource to customers.

Customer ServiceTechnical TroubleshootingQuality AssuranceCustomer Delight

Varun beverages limited

Human Resources Intern

Apr 2021 – Jul 2021 · 3 mos

1.Recruitment and Placement
2.To understand the recruitment process and how the job
is delegating the able person

RecruitmentPlacementHuman Resources

Firstlease - your true partner for commercial space leasing & sales

B2B Engagement Intern

Apr 2019 – Jul 2019 · 3 mos

1. Interaction with HR head/ CFO/CEO/ CXO/ Admin Head and Keep lessoning with different association/ Group/ federation to make reach with corporate
2. Developing a growth strategy focused both on financial gain and customer satisfaction
3. Arranging business meetings with prospective clients and Promote the company’s services addressing or predicting clients’ objectives
4. Conducting research to identify new markets and customer needs
5. Build long-term relationships with new and existing customers and Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations
6. Carry out marketing and advertising activities
7. Dealing with client complaints, in a confidential manner
8.Handling prospective client inquiries, arranging and conducting site visits and following-up to secure lettings

Business DevelopmentClient RelationsB2B Engagement