Aug 2022 – Sep 2023 · 1 yr 1 mo · Bengaluru, Karnataka, India

• ◦ Performing troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields, and updating/cycling servers
• ◦ Communicating effectively verbally and in writing to clients and internal stakeholders
• Document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation
• ◦ Prioritizing work based on severity and urgency balancing client and business needs
• ◦ Collaborating among and across teams to ensure issues are addressed by the appropriate individuals
• ◦ Working in Bug reporting tool i.e.JIRA
• ◦ Scheduling and monitoring jobs using an automation tool

Feb 2022 – Aug 2022 · 6 mos

• ◦ Performed cluster operations with Kubernetes.
• ◦ Used Docker for code deployement.

Jun 2021 – Dec 2021 · 6 mos · Bhubaneswar, Orissa, India

• ◦ Developed automation agents in Java from scratch.
• ◦ Scrapped data from client portals using REGEX.
• ◦ Tested production environment using Selenium with Java.
• ◦ Write code for data maintenance in DB.