Jul 2015 – Nov 2020 · 5 yrs 4 mos · Bengaluru Area, India · On-site

• Rewards System & Vernac (Vernacular as a Service) – User Growth Project:
• Designed and implemented a user graph relation system to analyze user behavior based on contacts and purchase history, improving personalized recommendations.
• Developed a gamified rewards system that increased user engagement by 20% through referrals, product-based incentives, and gamification techniques.
• Built a multi-language translation service supporting eight languages, enabling Snapdeal to expand its user base in regional markets.
• Distributed State Machine (DSM) – Framework & Workflow Automation:
• Automated the Seller Payable System, reducing manual intervention by 40% and improving payment processing efficiency.
• Developed Trust Pay, a secure payment system for sellers, ensuring timely and accurate payouts.
• Implemented exception management and auto-auction functionalities, reducing operational overhead by 30%.
• Return Management System (RMS) – Supply Chain Backend:
• Re-architected the IVRS system to handle 2x the previous transaction volume, improving scalability and robustness.
• Developed Ship Together, Direct RTS, and Doorstep QC functionalities, streamlining logistics and reducing return processing time by 25%.
• Integrated Voice Response (IVR) & Service Tracking System:
• Designed and developed APIs for exchange, digital goods, last-mile validation, and service insurance, integrating them with third-party systems.
• Enhanced customer experience by enabling real-time tracking of returns, cancellations, and refunds through IVR and mobile apps.