Kushal Bhatia

Operations Associate

Gurugram, Haryana, India13 yrs 7 mos experience

Highly Stable

Key Highlights

Expert in workforce management and analytics.
Proven track record in strategic planning.
Strong leadership in call center operations.

Stackforce AI infers this person is a Workforce Management expert in the Telecommunications and Customer Service industry.

Contact

Skills

Core Skills

Workforce PlanningData Analytics

Other Skills

Real-time MonitoringStrategic ThinkingProblem SolvingPerformance MetricsIEXAnalyticsRoot CauseService LevelsAnalytical SkillsService-Level Agreements (SLA)Call RoutingMicrosoft OfficeMicrosoft WordEnglishSales

Experience

13 yrs 7 mos

Total Experience

2 yrs 11 mos

Average Tenure

1 yr 11 mos

Current Experience

Concentrix

Workforce Manager

Jul 2024 – Present · 1 yr 11 mos

Airbnb

WFM Analyst

Dec 2020 – Jun 2024 · 3 yrs 6 mos · Gurugram, Haryana, India

Real-time MonitoringStrategic ThinkingWorkforce PlanningData Analytics

Fareportal

Senior Work Force Analyst

Feb 2017 – Nov 2020 · 3 yrs 9 mos · Gurgaon, Haryana, India

Real-time MonitoringStrategic ThinkingWorkforce PlanningData Analytics

Interglobe technologies

Lead Assosiate WFM

Jul 2014 – Feb 2017 · 2 yrs 7 mos · Gurugram, Haryana, India

Real-time MonitoringStrategic ThinkingWorkforce PlanningData Analytics

Reliance communications

Dsa

Jan 2012 – Nov 2013 · 1 yr 10 mos · Haryana, India

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