Lahari MP

Operations Associate

Bengaluru, Karnataka, India7 yrs 2 mos experience

Highly StableAI Enabled

Key Highlights

Proven track record in IT support and operations management.
Strong analytical skills with a passion for data-driven insights.
Experienced in leading teams through system migrations and training.

Stackforce AI infers this person is a Fintech IT support specialist with strong data analysis capabilities.

Contact

Skills

Core Skills

It Management

Other Skills

Cross-functional Team LeadershipActive DirectoryTeam LeadershipTraining and DevelopmentData VisualizationQualitative DataDashboardsVisualizationPresentationsData QualityConfidentialityAttention to DetailAnalytical SkillsWorkload PrioritizationTeamwork

About

Hey there, welcome to my corner of LinkedIn! I'm Lahari, a seasoned IT support specialist with a knack for operations management and a love for all things data. With over 3.9 years of experience in the trenches of IT support, I've learned a thing or two about troubleshooting tech snafus and keeping cool under pressure. Whether it's calming down a frantic user or untangling a web of technical glitches, I thrive in the fast-paced world of tech support. But I'm not just your average IT guy – I'm also a bit of a data geek. I live for those "Aha!" moments when I uncover hidden insights buried within the numbers. From analyzing ticket flows to tracking SLA compliance, I love diving into the nitty-gritty details and uncovering trends that others might miss. In my previous roles, I've had the opportunity to lead teams through the chaos of system migrations, design SOP documents to streamline operations, and facilitate training sessions to empower my fellow tech warriors with the skills they need to succeed. Now, I'm on the lookout for my next adventure in the world of reporting and analytics. I'm eager to roll up my sleeves, dive into the data, and help turn insights into action. Whether it's crafting crystal-clear reports, optimizing processes, or uncovering hidden gems in the data, I'm ready to hit the ground running and make a real impact. So, if you're looking for someone who's equal parts tech-savvy and data-driven, with a dash of humor thrown in for good measure, then look no further. Let's connect and see how we can make magic happen together!

Experience

7 yrs 2 mos

Total Experience

2 yrs 6 mos

Average Tenure

2 yrs

Current Experience

Arcana

Lead - Data Associate

May 2024 – Present · 2 yrs · Bengaluru, Karnataka, India · Remote

Talanton india services

Recruitment Consultant

Nov 2021 – Jun 2023 · 1 yr 7 mos · Mysore, Karnataka, India

Founded and managed a successful recruitment firm specializing in providing end-to-end hiring solutions to organizations, focusing on both technical and non-technical skill sets.
Cultivated strong relationships with clients and candidates, leveraging industry expertise to match top talent with organizational needs, resulting in successful placements and satisfied clients.

IT ManagementCross-functional Team Leadership

Wipro

2 roles

Help Desk Team Lead

Promoted

Jul 2014 – Sep 2017 · 3 yrs 2 mos · On-site

Overseeing Kotak Mahindra Bank's helpdesk IT support.
Handling the team during the merger of banks.
Supervising all operations, identifying areas for improvement, and assisting teammates facing challenges.
Interacting with employees, providing suggestions, and ensuring team members comprehend their responsibilities and progress towards goals.
Assigning tasks based on individual skills.
Evaluating team performance and monitoring progress of special tasks for timely completion.
Managing direct escalations and reports.
Conducting training sessions and creating training programs.
Developing standard operating procedure (SOP) manuals.
Training helpdesk engineers in telephone etiquette.
Analysing problem, ticket flow, incident, and call inflow reports on an hourly, daily, weekly, or monthly basis.
Providing feedback to improve call quality.
Approving bulk mail circulation for internal bank use.
Interviewing and recruiting helpdesk candidates.
Facilitating collaboration between cross-functional teams.
Implementing performance management systems.
Developing and implementing processes to reduce issues.

IT ManagementActive Directory

Information Technology Help Desk Coordinator

Jan 2014 – Jun 2014 · 5 mos · On-site

Managed a high volume of 150 – 180 calls daily as a helpdesk coordinator.
Handled email communications by promptly raising requests and providing ticket IDs in response.
Facilitated internal communication by obtaining necessary approvals and sending mass emails to bank employees.
Effectively handled interactions with irate customers, employing strong communication and problem-solving skills.
Maintained accountability by regularly sending comprehensive reports of calls and emails managed to relevant team leads.
Provided valuable technical support to customers over the phone, guiding them through troubleshooting steps.
Efficiently managed password reset request tickets while upholding security protocols.

IT ManagementCross-functional Team Leadership