Dec 2023 – Aug 2025 · 1 yr 8 mos · Chennai, Tamil Nadu, India · On-site

• Strategic Project Management: Lead and execute high-impact projects, collaborating closely with the Business Head to drive key business objectives.
• Cross-Functional Coordination: Facilitate seamless collaboration between diverse teams, ensuring alignment on strategic initiatives and decision-making processes.
• Operational Excellence & Process Optimization: Develop and implement efficient workflows and frameworks to enhance productivity and streamline operations.
• Data-Driven Decision Making: Analyze key business metrics to provide actionable insights, supporting leadership in making informed decisions.
• Stakeholder Management: Engage with internal and external stakeholders to ensure smooth execution of strategic priorities and business growth initiatives.
• Policy & Governance Implementation: Establish governance frameworks and standard operating procedures to enhance organizational efficiency and accountability.
• Training & Digital Initiatives: Driving Online Order Delivery, designing effective sales plan for the state, imparting training to field teams, driving digital adoption, measuring and coaching for improving key distribution KPIs of the circle.

Oct 2022 – Jun 2023 · 8 mos · Bengaluru, Karnataka, India · On-site

• # Built the Mid-Markets vertical from scratch
• # Profit and loss responsibility for the entire region of Karnataka
• # Led a layered team of City Heads, Team Managers, Senior KAMs, and KAMs spanning around 55 employees
• # Managed multiple product portfolios that include payment solution products like Static QR and Dynamic QR; Soundbox which is a subscription product and Paytm Deals which is a brand awareness & and promotional tool for merchants who want to highlight their brands and display discount offers in Paytm application
• # Strategized and implemented merchant acquisition goals in the mid-market/enterprises segment
• # Responsible to drive Paytm transactions and achieve incremental TPV targets every month
• # Built an offline merchant base and managing key metrics such as TPV, retention, and transaction counts with the portfolio of premium merchants across the region
• # Designed new systems and processes for better efficiency in operations
• # Forecasted sales outcomes for better planning and thereby achieving better results
• # Multiple stakeholder management with functions like Hr, Finance, Operations, Service, and Merchandising for effective administration

Nov 2020 – Oct 2022 · 1 yr 11 mos · Chennai, Tamil Nadu, India

• Responsibilities:
• # Managed a team of 18 Key Account Executives, 15 Service Executives & 10000+ Key Accounts in the mid-market/ enterprises segment as a Cluster Manager in Chennai
• # Provided cross functional leadership across both sales & service verticals
• Merchant Acquisition:
• # Setting up and leading the team to achieve merchant acquisition goals and targets
• # Prospecting leads through telecalling, email campaigns and other social media websites
• # Bringing in innovative ideas for having effective lead generations
• # Inculcating Effective Sales Development techniques among the minds of the Key Account Executives
• # Tracking progress against plan by implementing strong processes & review mechanism using well defined metrics
• Account Management:
• # Setting up and driving the team to achieve active merchant targets through effective servicing
• # Ensuring effective deployments, training and farming of merchants acquired
• # Planning, assessing & implementing effective monetization avenues
• Map Competition:
• # Monitoring competition activities in key accounts and ensuring appropriate response strategies being formulated and implemented
• # Sharing best practices internally for growth of the larger team
• Team and Stakeholder Management:
• # Contributing in the areas of leadership development, employee engagement, organization development and capacity building
• # Working with internal stakeholders including Marketing, Customer experience & service teams

Jul 2017 – Oct 2020 · 3 yrs 3 mos

• Key Result Areas:
• # Lead a team size of 4 Territory Sales Managers, 3 Territory Sales Executives & 100+ Sales Executives, 25 Channel Partners and managed an overall revenue of around 120 crores per annum
• # Directing operations entailing sales & distribution, m-pesa sales, retail sales, modern trade, network, customer service, supply chain and finance
• # Strengthening channel strategy and leading the strategic focus areas around new product development through innovation, speed & best practice sharing
• # Focusing on quality of distribution & outlets along with trade & channel satisfaction; sharing inputs with circles on acquisition, base management and bench marking at a granular details to facilitate market corrections
• # Developing operational AOP & goals and implementing sales & marketing strategy in alignment with overall business growth strategy
• # Devising and implementing strategies aimed at ensuring effectiveness of operations, realization of sales & business promotion targets, with key focus on ROI; driving sales & operations KPIs to attain market leadership
• # Executing promotional activities to drive sales and to achieve required revenue levels; enabling competition tracking & reporting of schemes
• # Achieving retail expansion targets in existing and new geographies for both distribution & m-pesa channels
• # Imparting coaching to TSMs & channel partners along with monitoring of DSE availability, stock holding, ROI & profitability

Jun 2014 – Jun 2017 · 3 yrs

• Key Responsibilities:
• # To manage and drive sales through distribution in order to attain market leadership in the given territory, through growth in gross numbers and revenues
• # Deliver sales target by executing the distribution strategy at the channel-partner level
• # Monitor quality of acquisition through the distribution channel
• # Competition Tracking & reporting – schemes & programs
• # Ensuring availability of stock at retail levels while adhering to the norms
• # Executing promotional activities to drive sales and build market credibility
• # Achieving zonal revenue targets for the distribution channel across all products
• # Achieving retail (MBO) expansion targets in existing and new geographies
• # MD/AD/SD Management − DSE Availability monitoring, Monitoring Stock holding, Day to day Performance Review & discussions, Problem Solving, Objection handling, Monitoring systems/formats at MD point

Jun 2013 – May 2014 · 11 mos

• # OJT at Chennai for a month on various aspects of effective functioning of Distributor Sales Executive channel
• # OJT at Tirunelveli for 6 months managing a single channel partner and responsible for all the sales and acquisition targets
• # OJT at Kovilpatti for 5 months managing 3 channel partners and responsible for all the sales and acquisition targets