Dec 2014 – Sep 2015 · 9 mos · Grapevine, TX · On-site

• Led Agile practices across multi-channel development teams, delivering native iOS and Android applications, along with responsive e-commerce web properties. Spearheaded Agile transformation initiatives aimed at continuous software delivery, closely aligned with business value and strategic prioritization.
• Built and expanded the Agile Center of Excellence, fostering an environment focused on continuous learning, improved planning capabilities, and increased predictability of outcomes.

May 2014 – Present · 11 yrs 11 mos · Dallas-Fort Worth Metroplex · Hybrid

• Founded and lead Big Agile, a consultancy dedicated to guiding organizations toward operational excellence through an agile mindset and leadership coaching.
• Specialize in optimizing business outcomes by fostering cultures of continuous innovation, value-driven prioritization, and efficient software delivery.
• Responsible for developing and scaling agile training programs, strategic coaching engagements, and leveraging AI-driven tools to maximize customer impact, enhance operational efficiency, and position clients for sustainable growth.

Feb 2014 – Dec 2014 · 10 mos

• Led the development and implementation of a unified agile delivery framework across a 2,000-person Product Development organization managing over 50 distinct products. Established structured and disciplined roadmap planning processes, encompassing comprehensive market opportunity analyses, robust business case development, high-level solution design, and detailed estimation to ensure high-quality backlog creation for Scrum Teams.
• Delivered comprehensive Scrum and Agile training to foster consistent, cross-functional approaches to problem-solving within software delivery. Implemented standardized Scrum metrics to enhance team predictability, planning accuracy, and continuous improvement, enabling stronger alignment between business and technology teams. Metrics facilitated enhanced transparency, enabling Senior Leadership to proactively identify and address delivery challenges, encourage knowledge-sharing, and leverage best practices from high-performing teams.
• Founded and expanded the Agile Center of Excellence (CoE) to drive organizational agility, serving as the central hub for best practices, process documentation, agile trend insights, and community support. The CoE significantly improved knowledge sharing, operational effectiveness, and agile adoption across the organization.
• Established operational discipline within the Product organization, providing strategic guidance on procurement processes, RFP and SOW management, and coordination of cross-company initiatives. Developed and managed executive-level communications, including agenda-setting and leadership facilitation for the Chief Product Officer's staff meetings/board meetings.

Apr 2013 – Feb 2014 · 10 mos

• Developed standard training programs and processes across the Product Development organization; equipping teams to manage and track their work. Managed a team of Project Managers to work directly with the development teams and the business stockholders to achieve common prioritization exercises and roadmap planning initiatives that exposed transparency and visibility into the operations of the group. Responsible for establishing process for the Project Managers in managing timelines, risks, and mitigation strategies for troubled projects as well as escalation and change request processes for Executive Management. Assisted in the development of centralized dashboard tools to provide visibility into all initiatives across all teams and business units.
• Began to carry the ideas and principals from successful agile development teams to the organization, including standard metrics for the team (the translation of activities from the teams to PMO), reporting timelines and progress, and training/consultation.
• Trained and developed our teams in China (Xi'an and Chengdu) as more work shifted off-shore. Established a China PMO organization to help drive the consistent agile practices we wanted to see across the organization.

Feb 2011 – Apr 2013 · 2 yrs 2 mos

• Developed standard training programs and processes in a subset of business units; equipping teams to manage and track their work. Managed a team of Project Managers to work directly with the development teams and the business stockholders to achieve common prioritization exercises and roadmap planning initiatives that exposed transparency and visibility into the operations of the group. Responsible for establishing process for the Project Managers in managing timelines, risks, and mitigation strategies for troubled projects as well as escalation and change request processes for Executive Management.
• Continued the agile transformation initiatives from Fellowship Technologies to Active Network.

Sep 2008 – Feb 2011 · 2 yrs 5 mos · Irving, TX

• Scrum Master and process improvement change agent for Product Development. Assisted the team in achieving a transformation from Waterfall style development to agile development with Scrum. Transitioned manual test and deploy processes to automation and assisted in brining our infrastructure team closer to development essentially forming a a devops relationship.
• Continued to evolve processes throughout the company to establish a more agile discipline in the company's ability to react to changing market demands as well as changing business environments.
• Founded and lead one of the most successful user groups (DFW Scrum) in the Scrum Alliance community which also helped our teams evolve in our agile transformation.

Nov 2006 – Sep 2008 · 1 yr 10 mos · Irving, TX

• Responsible for customer satisfaction with regard to support services, education services, and customer care advocacy for the organization. Assisted the development team prioritize efforts related to customer needs. Built out IVR call operations for support as well as enhanced video learning system for education services. Enabled faster response times with regular intervals of resolution exceeding industry standard goals.

Mar 2005 – Jun 2007 · 2 yrs 3 mos · Irving, TX

• Technical development manager for database operations and reporting. This including managing a repository of over 2,000 standard and custom reports as well as data conversion exercises from old client systems to Fellowship One.

Feb 2004 – Mar 2005 · 1 yr 1 mo · Irving, TX

• Enterprise SaaS church management software web application with 2 supporting client applications written in .Net C# with MS SQL Server.

Aug 2008 – Present · 17 yrs 8 mos · Fort Worth, TX

• Scrummage is a great project management tool focused on helping Scrum Teams track the empirical data they need to continually inspect, adapt, and make transparent their activities within the Scrum Framework. The tool should support inherently the way we work and provide the data we need to make the best decisions we can. Try it out today http://www.getscrummage.com

May 1999 – Nov 2003 · 4 yrs 6 mos · Fort Worth, TX

• Plan, organize, staff direct, and control all aspects of a fast paced, customer centered organization. Responsible for the Alliance Hub priority night sort operations. Managed Ramp Agents responsible for weight and balance. Also managed all logistics required to get freight built from sort start to end departing all aircraft on-time to multiple NA destinations.

May 1997 – May 1999 · 2 yrs · Fort Worth, TX

Nov 1994 – May 1997 · 2 yrs 6 mos · Fort Worth, TX

• Plan, staff, organize, direct, and control all aspects of the trucking hub night sort operations. Coordinating delivery routes between the trucking hub and DFW Airport Ramp.