Oct 2021 – Jul 2023 · 1 yr 9 mos

• Worked as Cloud delivery lead handling POCS, clientprojects,diverse area Azure-proactive/reactive phase In AEM.Leading AEM tools like DFM,ARR,power bi for reporting of hipri/critsat events on Microsoft handling various verticals/customers all over globe in terms of AEM delivery,event management leading billion $ value.Customer Onboarding,Account Escalations,Renewals,Upsell/cross sell Campaigns: upsell, expansion and upgrades are the three core ways in which CSMs can drive their portfolio growth, work with them on technical expertise/collaboration on CSS tools on azure.Customer-obsessed professional with experience in Techno-Functional Customer-Facing Account Management roles, helping customers adopt Cloud technologies (SaaS, PaaS or IaaS) and identify further optimization opportunities.Extensive experience with Enterprise customers from varied industries (Retail, e-commerce, Pharma, BFSI) with some customers having platform subscriptions exceeding $1M ARR.
• Experience in delivering comprehensive solution architecture strategy, proposed solution ecosystem, and long-term roadmap along with detailed delivery/implementation plan for short-term projects.
• Resourceful in providing architecture to scale and most-efficient integration track, and migration strategy to support large volume data while ensuring adherence to industry best practices.Expertise in supporting technical evaluation/presales/negoitations.Working directly with customers, field sales, delivery and product development teams to help ensure the successful incubation, adoption and enablement of customers.
• ~ Handle customer escalations arising from service issues, or dissatisfaction with any aspect in a professionally focusing on preserving the relationship,aligning resolution expectations, and working with the support and engineering teams to implement a workaround.Drive customer engagement/renewals with focus on increasing customer retention, reducing churn and driving customer advocacy 1B$.

Apr 2020 – Oct 2021 · 1 yr 6 mos · Bengaluru, Karnataka, India

• Working as Cloud delivery lead who led/handling POCS, client oriented projects from scratch:MPRS,my industry based on Azure,aws,gcp.
• Creating account from subscription level, AD, azure devops, sprints,Agile workflow,Kanban boards,test plans/suites, artifacts, Build release pipelines, git repos, branching, API MANAGEMENT configuring O auth/acces tokens,jenkin, app registrations, deploying FE,BE code on azure AppService’s for dev/test slots,deployment slots,task groups,variables.Slots mapping,gitworkflow, trigger,KEYVAULT,AppService’s, identity mapping/policy/permissions, app/web settings,azure DEVOPS jenkins, ACR,purview, ML wokrstudio,ADLS,ADF,AKS.
• Working on terraform POC to create infra, load balancers, automate managed services like patches, antivirus, backup failures.
• Worked on ACP platform, security violations, posture metrics determining non compliance, securing the customer environment via advisor, security center, identity score, logs,log stream,app insights, protocols/firewall set up.Responsible for managing the contract renewal process, pipeline and supporting the overall Customer Success goals for the Cloud business. Managing certain aspects of the Term License and Admin/Reporting business processes.
• Work on key metrics:
• Customer Onboarding,Account Escalations,Renewals,Upsell/cross sell Campaigns: upsell, expansion and upgrades are the three core ways in which CSMs can drive their portfolio growth. It is also the best way to increase the lifetime value (LTV),ROI/MRR value of customer,Periodic health checks,Since it is quite difficult to figure out the exact condition of all customers in real time, I use a customer success platform which help in monitoring account health and improve efficiency like SNOW,logs,JIRA.Customer Advocacy: Given that customer success managers are the customer relationship owners, handling for CSMs to convert that relationship and value into real advocacy with global/internal references, product adoption in agile workflow.

Mar 2019 – Apr 2020 · 1 yr 1 mo · India

• Worked as Service Delivery lead being part of presales for Azure, AWS,profile for customer Luxottica.• Working as Cloud delivery lead handling POCS, client-oriented projects, various industry based on Azure in proactive/reactive phase In AEM providing event coverage.
• Leading AEM tools like DFM,ARR,power bi for reporting of hipri/critsat events on Microsoft handling various verticals/customers all over globe in terms of AEM delivery,event management.
• Customer Onboarding,Account Escalations,Renewals,Upsell/cross sell Campaigns: upsell, expansion and upgrades are the three core ways in which CSMs can drive their portfolio growth, work with them on technical expertise/collaboration on CSS tools on azure.
• I dealt with day to day interactions in terms of Researched complex problems and resolved issues AZURE Cloud, in a timely manner.
• Working in implementation team to build and engineer servers for Red hat Linux, Linux-SUSE, Ubuntu and centos.
• Windows operating systems. Working on AZURE to provision new instances. S3 Storage Service,backup,automating scripts to perform patching,backup.
• Developed Scripts for AWS Orchestration and designed new back-end services, maintaining and expanding our business horizons.
• AWS infrastructure, and providing mentorship to others on my team.
• Provisioning servers and applications using puppet,ansible,chef,dockers,kubernetes clusters on AWS,Azure, CI CD deployment using Jenkins.
• Oversaw team of CSM, product development, professional assisting cloud [IaaS/PaaS/SaaS] customers,
• knowledgeable in terms of cloud. Dedicated to continuously improving cloud abilities and product knowledge.

Apr 2018 – Mar 2019 · 11 mos

• A complete and integrated Platform as a Service (PaaS/IaaS) that allows business users and developers to cost-effectively build, deploy, and manage application workloads seamlessly on premises or in the cloud—with superior choice, openness, security, and ease of use.
• Migrating from OCI classic to OCI, account management skills for pre sales/SC to promote upsell/cross sell/product adoption/renewals/references/use case consumption/implementation drawing BI in scrum to evaluate Cx satisfaction metrics.
• Enabling product success and asessing impact by being the voice of the customer in product,architecture plans and roadmap.
• Onboard customers, discovery,implementation,go live aligned with customer’s business goal and maintain value proposition over huge ARR, ROI.
• To perform multiple set of roles (Technical Architect/Trsuted advisor,PMO, Escalation Manager, Product Owner, Project Manager,Pre sales lead) over any customer engagements.
• Driving billion dollars workshop and go lives in ADW/ATP autonomous databases for retail/bank/insurance clients in prod.
• Delivering support on proactive and reactive engagements leading to tangible to outcomes in terms of increased $$$ consumption being aligned with clients on timely and on call support.

Apr 2018 – Mar 2019 · 11 mos

May 2017 – Apr 2018 · 11 mos · bangalore

• I have worked with AWS, basically ,since I had 3 years of experience in big MNCs like Capgemini,Accenture ,with cloud services on AWS,Azure.I inclined myself to learn more about devops,cloud tools like docker, ansible, chef,puppet,Google cloud platform
• I have worked with cloud migration tools like accelerate, SMS,double take.Creating replication jobs,connectors, launching instance using latest or on demand AMI after cutover with reqd details of memory, CPU,compute(EC2),EBS,storage(elastic mapreduce,hadoop),route53(dns),gateways,route tables,cloudfront,content delivery(glaciers/archive of S3),database(RDS,SQL),creating key pairs,putty,adding temp admin,load balancers,network- vpc,subnet, inbound outbound rules,IAMS,security groups,availability zones,monitoring tools using SNS,SES,configuring dns of server, pre, post migration activity's,monitoring,storage,network and security,load balancer,subscription.
• Creation of VmS , network interfaces,gateways,vault,SG scheduler,disks creation,SQL,web/mobile, identity, analytics, internet of things,alerts,Azure AD,etc
• Worked with service now,bmc tool in case of creating tickets in case of change environment of server during migration, Linux bash scripting,extending/reducing volumes,logical volume management when needed by client,spinning up server,auto scaling, cloudwatch,accessing bucket using IAM policies and rules,lift/shift,import/export,sms,azure site recoery,mars,jenkins,microservice,devops/strategy in canarty/blue-green/shadow/recreate.

Jun 2014 – May 2017 · 2 yrs 11 mos · Bengaluru, Karnataka, India

• Worked in cloud computing project( amazon web services, microsoft azure, IBM softlayer), trained in linux( with different flavors- suse, red hat, centios),AS400,devops.• To work on ci cd workflow on POM,multibranch in dev/prod,flask/djnago/devops strategies like canary/blue green/recreate/shadow.
• Have worked on various client environment issues like disk partitioning, swapping spaces, creating user accounts using linux,vm provisioning, adding volumes,disks to the vms,vpc creation, configuring ip tables,alarms( memory, cpu utilisation,disk usage),routing algorithms,gateway creation,adding security rules to the vms,accessing gravitant portal,adding authorized keys, process,file management issues,etc.
• Have worked on BMC ITSM ticketing tool to resolve the tickets related to cpu utilisation, memory /disk usage etc,backup reports,power shell scripting