Laxmi Pradhan

Customer Success Manager

Bengaluru, Karnataka, India3 yrs 9 mos experience

Key Highlights

Expert in enhancing user experiences and driving sales growth.
Strong background in cross-functional collaboration and client engagement.
Proven track record in delivering impactful solutions.

Stackforce AI infers this person is a Customer Experience and Sales professional with a focus on SaaS and E-Commerce.

Contact

pradhanlaxmi134@gmail.com LinkedIn

Skills

Core Skills

Customer EngagementSalesSales DevelopmentClient RelationsClient EngagementOperations Management

Other Skills

Analytical SkillsAnalyticsBuild Strong RelationshipsBusiness DevelopmentBusiness Process ManagementBusiness Process Outsourcing (BPO)Business Relationship ManagementBusiness-to-Business (B2B)Case ManagementClient ServicesClient Services ManagementCold CallingCommunicationCustom SoftwareCustomer Acquisition

About

Customer-focused professional with expertise in enhancing user experiences, driving sales growth, and streamlining operations. Skilled in cross-functional collaboration, client engagement, and delivering impactful solutions to meet business and customer needs.

Experience

3 yrs 9 mos

Total Experience

1 yr

Average Tenure

Current Experience

Slice

Customer Experience Executive

Sep 2024 – Oct 2025 · 1 yr 1 mo · Bengaluru, Karnataka, India · On-site

Delivering top-notch customer service by addressing queries promptly, adhering to SOPs to ensure smooth and efficient interactions.
Identified customer needs and guided them on feature utilization to enhance their experience and satisfaction.
Conducted detailed product issue analysis by simulating customer scenarios and shared actionable insights with the team.
Maintained and updated internal systems with technical issue resolutions and feedback from customer interactions.
Shared feature requests and innovative workarounds with cross-functional teams, contributing to product enhancement.
Proactively followed up with customers to ensure successful resolutions and seamless experiences.
Collected and communicated customer feedback to Product, Sales, and Marketing teams, driving innovation and improvement initiatives.

SalesMarketingHindiCustomer Engagement

Exito media concepts pvt ltd

Inside Sales Specialist

Jan 2024 – Sep 2024 · 8 mos · Bengaluru, Karnataka, India · On-site

Consistently generated leads and secured new business opportunities through in-person meetings, networking, and industry events.
Delivered compelling presentations on SAAS products, successfully demonstrating value propositions to potential clients.
Negotiated contracts and pricing, achieving mutually beneficial agreements with clients.
Built and nurtured strong client relationships, aligning solutions with their needs and exceeding expectations.
Produced accurate sales reports, analyzed performance metrics, and identified areas for improvement to meet sales targets effectively.

SalesMarketingPresentationsSales DevelopmentClient Relations

Unext learning

Admissions Officer

Jul 2022 – Apr 2024 · 1 yr 9 mos · Bengaluru, Karnataka, India · On-site

Fostered a positive learning environment by engaging with students, addressing concerns, and facilitating effective communication between students and faculty.
Monitored and evaluated the quality of educational programs, gathering feedback to identify areas for improvement and drive student satisfaction.
Organized and coordinated events, workshops, and seminars, enhancing the overall learning experience for students and faculty.

SalesMarketingSalesforce.comClient Engagement

Globiva

Executive Assistant

Sep 2021 – Mar 2022 · 6 mos · Bengaluru, Karnataka, India · On-site

Built and sustained strategic relationships with key partners and vendors, ensuring project success and fostering collaborative partnerships.
Delivered exceptional administrative support by managing correspondence, calls, and emails, streamlining operations and enhancing workflow efficiency.
Improved customer satisfaction rates by 15% through proactive engagement and timely resolution of issues.

E-CommerceHindiOperations ManagementClient Relations