May 2022 – Apr 2025 · 2 yrs 11 mos

• Providing development, consultancy, and assurance support to product owners, engineers and project teams across Finance (Pensions, Insurance, Banking, Treasury).
• Serving as the primary point of contact for architecture-related aspects of IT products and projects within Finance & adjacent areas (HR).
• Identifying architecture risks, issues, and gaps, and propose effective IT solutions, utilising tools such as Threat Modelling, ArchiMate, Bizz Design, and Power Designer using Shell/Architecture principles.
• Championing and embedding security by design principles across IT initiatives.
• Acting as subject matter expert for development in C#, Java, Python, Access, and VBA. Using Rider, Visual Studio.

Jul 2018 – Apr 2022 · 3 yrs 9 mos

• Delivered secure and reliable IT services, ensuring the maintenance of a consistent target operating environment.
• Acted as the development subject matter expert for VBA, VB, C# .NET Framework, SQL, MVC, Telerik, Razor, HTML5, VSTS, Git, TFVC, and DevOps continuous integration.
• Provided hands-on development for API interfaces and in-house application solutions.
• Offered operational support for critical Super Prime applications, including out-of-hours support.
• Oversaw solution delivery for cloud-based (PaaS, SaaS) environments using Azure and AWS.
• Facilitated training and knowledge transfer across teams, gathering requirements, designing, and supporting IT solutions.

Sep 2015 – Jun 2018 · 2 yrs 9 mos

• Represented Services and Operations Management to Information Management and business stakeholders for the project to automate Trading Custom Rules within Trayport Business Analyst using Edge/Agile framework.
• Oversaw managed service resources and ensure adherence to Shell standards across in-house and outsourced projects.
• Served as subject matter expert for platforms including Trayport, ICE, and N2EX, supporting trade capture, order capture, and custom rule development.
• Maintained secure and reliable target operating environments and consistent code quality.
• Facilitated effective cross-functional collaboration between IT and business teams.

May 2012 – Sep 2015 · 3 yrs 4 mos

• Developed C# applications supporting trading, gas, and power operations using MVC, Telerik, Razor, and HTML web development standards.
• Designed API-based and web-based applications in accordance with Shell standards.
• Supported in-house applications such as Konga and Capacity Management Tool; replace legacy VB6 applications with modern C# solutions.
• Gathered business requirements and design solutions using TDD, Agile, and Edge methodologies.
• Provided subject matter expertise for platform migration projects, including system upgrades and code migrations.

Aug 2006 – May 2012 · 5 yrs 9 mos · Havant

• Led the Technical Support/Delivery/Development Team on the Zema Migration Project, integrating ZE Suite for risk management in the Energy Trading Risk Management (ETRM) project.
• Provided 24-hour error monitoring, alerting, and high-priority fault resolution for Super Prime applications (Power Stations, Trading, Forecasting).
• Delivered application support and development across a range of in-house and third-party systems using C#, VB, VBA, Oracle, SQL Server, and Access.
• Gathered business requirements and conduct proof-of-concept activities for new technologies to add business value.
• Mentored junior team members and facilitate knowledge transfer across the support team.
• Liaised with project and program managers to ensure effective communication and project progress.

Jul 2005 – Aug 2006 · 1 yr 1 mo · Havant

• Leading Scotia Gas Networks Helpdesk
• Deputising For SSE Service Desk
• Managing staff (Time Sheets, Call Monitoring, Health & Safety, Sickness, Holiday)
• Creating procedures for new helpdesk
• Escalate to appropriate departments any issues that arise
• Ensure contractual SLA maintained
• Mentoring staff
• Solving IT problems
• Prioritising workload
• Monitor progress of all open faults in queue
• Customer care
• Applying current SSE security procedures

May 2005 – Jul 2005 · 2 mos · Havant

• Creating procedures for new helpdesk
• Escalate to appropriate departments any issues that arise
• Ensure contractual SLA maintained
• Mentoring staff
• Solving IT problems
• Monitor progress of all open faults in queue
• Customer care