Feb 2025 – Present · 1 yr 3 mos · Raleigh-Durham-Chapel Hill Area · Remote

• I build MindStudio AI agents that save journalists time-consuming and laborious work by generating first drafts ready for publication of court opinions, police reports, school district meetings, and similar information. These agents allow one journalist to do the work of four.

Jan 2025 – May 2025 · 4 mos · Raleigh-Durham-Chapel Hill Area · Remote

• Instruct students how to build AI Workers using MindStudio AI platform. This includes:
• advanced prompt engineering techniques
• LLM model selection for workflows
• troubleshooting and debugging
• help students with their capstone projects for Level 2 MindStudio certification

Feb 2024 – Apr 2024 · 2 mos · Raleigh-Durham-Chapel Hill Area · Remote

• Improved consistency and clarity by developing a product documentation style guide.
• Restructured the MindStudio documentation, ensuring all features were well documented.
• Built AI-powered apps. Example: Upload a document that AI verifies complies with a style guide.

Nov 2017 – Jan 2024 · 6 yrs 2 mos · Raleigh-Durham, North Carolina Area · Hybrid

• Managed and mentored the Documentation team.
• Improved writing style and consistency, managed Agile ceremonies, and increased Agile sprint velocity.
• Evaluated tools against documentation requirements for new product documentation, then selected GitBook.
• Designed and wrote the user documentation for ProcessMaker’s enterprise SaaS BPM platform.
• Tracked adoption of new features by using Google Analytics to track visitors to corresponding documentation pages.
• Redesigned the ProcessMaker IDP API documentation for greater readability.
• Designed interactive video demos of product features that integrated into documentation, training, and marketing assets.
• Identified product defects during the writing process and proposed product enhancements for usability.
• Aligned quarterly Objectives and their Key Results (OKRs) while balancing unscheduled work.
• Worked with Product and Support teams to minimize bug reports.

Jun 2016 – May 2017 · 11 mos · Raleigh-Durham, North Carolina Area · On-site

• Designed the initial document template and wrote the functional reference manual for ClinPay, a SaaS enterprise solution clinical trial companies use to manage and automate payment to their vendors.
• Evaluated tool sets for the project, and proposed business value of each.
• Learned ClinPay solution with very little input from subject matter experts while finding unknown defects.
• Maintained consistency with Bioclinica document style guidelines.

May 2015 – May 2016 · 1 yr · Raleigh-Durham, North Carolina Area · On-site

• Conducted competitive analysis of IBM Marketplace competitors to evaluate documentation usability.
• Evaluated and tested tool sets against documentation requirements, then selected the new tool set.
• Improved search for IBM Partner Marketplace Release Notes by creating compilation of all Agile sprint release notes into web-responsive HTML and PDF formats using the new tool set.
• Improved continuous documentation delivery and assisted in designing process whereby source files stored in GitHub Enterprise are generated using Jenkins build server.
• Enhanced IBM Partner Marketplace site usability by developing videos how to register.
• Improved IBM Provider Workbench site usability by enforcing IBM style and consistency.
• Designed HTML template for weekly IBM Marketplace Newsletter.

Jun 2014 – May 2015 · 11 mos · Raleigh-Durham, North Carolina Area · On-site

• Improved usability and consistency while writing Unite Messaging Suite for Healthcare middleware documentation.
• Developed Unite Custom Connect SDK documentation, allowing developers to extend platform functionality.
• Designed SharePoint site promoting new product offerings.

Sep 2013 – Jan 2014 · 4 mos · Raleigh-Durham, North Carolina Area · On-site

• Delivered documentation for healthcare-related SaaS application ahead of short deadline.
• Improved SaaS application usability and reliability by testing and identifying numerous defects.

Feb 2008 – Jun 2013 · 5 yrs 4 mos

• Promoted to Technical Documentation Manager in 2008.
• Created the technical documentation department, greatly improving the quality, usability, and accuracy of product documentation in web-responsive HTML and PDF formats.
• Managed and mentored four junior technical writers remotely.
• Wrote single-source documentation including online help, installation and configuration guides, release notes, and SDK manual.
• Designed instructional screencasts for integration into online help and training materials.
• Designed technical and marketing graphics used for documentation and case studies.
• Created marketing brochures that effectively promoted enterprise suite and products.
• Developed interactive test drive guides to demonstrate the business value of software to a sales prospect.

Feb 2004 – Jan 2008 · 3 yrs 11 mos

• I came into Ultimus to improve technical documentation.
• Introduced style guides, technical communication tools, and better training for technical writers.
• Promoted to Technical Documentation Manager in February 2008.

May 2001 – May 2003 · 2 yrs · Silverthorne, Colorado, United States · Remote

• • Designed and revised patent and trademark drawings per U.S. Patent and Trademark Office standards for Oppedahl and Larson LLP patent law firm.

Jan 1997 – Apr 2001 · 4 yrs 3 mos · Austin, Texas Area · On-site

• Designed layouts for technical documentation and training manuals while editing for style, grammar, consistency, and audience.
• Created PDFs for distribution to print vendors, CD, and Internet.
• Designed multimedia applications for internal use, including CD- and PDF-based front-end document loaders and recruiting/promotional videos.
• Trained other technical writers to use Adobe Acrobat Pro.