Lourdes Leena

Operations Associate

Chennai, Tamil Nadu, India3 yrs 8 mos experience

Key Highlights

Experienced in customer refund analysis at Walmart.
Led teams and trained processes at Lumina Datamatics.
Background in education with teaching experience.

Stackforce AI infers this person is a Customer Service and Data Analysis professional with experience in team leadership.

Contact

Skills

Core Skills

Data AnalysisSmall Team Management

Other Skills

Analytical SkillsCatalogue

About

Currently working as a Senior Resolution Coordinator at Walmart, after a break of one and a half years for Maternity. The job role here is to Analyze the customer details and background when they come for a refund of any cause and give approval or denial to proceed with the process to the next team. Previously had been working in Lumina Datamatics as the Team Lead and Process Trainer and before that at Straive Technologies as Research Analayst. And even before that have an experience of 4 years of being a Maths & English Teacher upto class XI.

Experience

3 yrs 8 mos

Total Experience

1 yr 6 mos

Average Tenure

1 yr 3 mos

Current Experience

Walmart

Senior Resolution Coordinator

Feb 2025 – Present · 1 yr 4 mos · India · On-site

Senior Resolution Coordinator
Responsible for evaluating customer refund requests across a wide range of scenarios by thoroughly analyzing customer history, transaction details, and supporting documentation.
Conduct detailed background checks and apply policy frameworks to determine eligibility for refunds.
Make final decisions to approve or deny refund requests, ensuring accuracy, fairness, and compliance with internal guidelines.
Collaborate with downstream teams by providing clear case summaries and decision rationales for further processing.
Maintain high standards of risk assessment, fraud detection, and customer experience.

Data AnalysisAnalytical Skills

Lumina datamatics

Team Lead

Jan 2025 – Dec 2025 · 11 mos · Chennai, Tamil Nadu, India · On-site

Job Description
Spearheaded a team and served as the sole Process Trainer
for
Construction Projects from U.S. client Construct Connect.
Led the collection of accurate project details from bid to
completion by researching and validating information from
reliable sources online.
Responsible for inputting data into the Crimson tool to
support
contractors and engineers in making informed decisions on
project opportunities.

Small Team ManagementCatalogue

St.francis xavier a.i. hr. sec. shool

Teacher

Jun 2023 – Present · 3 yrs

Straive

Research Analyst

Apr 2022 – Dec 2022 · 8 mos · India · On-site

Worked as a Research Analyst for our client Ciklum, where the job was to get the attributes ready for the catalogue for hardware products and software licences.