Oct 2024 – Jul 2025 · 9 mos

Dec 2019 – Oct 2024 · 4 yrs 10 mos · Greater Bengaluru Area

• Led CX Product, with focus on ML initiatives for issue categorization and resolution like LLM-powered Chatbot, User Activity feed, Issue auto-identification systems, Guided Support Agent Tool optimizing customer support workflows across channels. This led to reduction in customer issues and operational cost savings and improved customer satisfaction.
• Launched digital onboarding process for Domestic Savings Account, enabling users to open a Savings Account in less than 5 minutes and scaled it to a few thousand new accounts per day.
• Conceptualized and launched the highly acclaimed auto save product, contributing to a significant portion of Active Smart Deposits, enhancing the overall user engagement and revenue generation.
• Led Fi’s first global expansion, launching the industry’s first digital NRE account in the UAE. Spearheaded the proposal and secured selection into the prestigious RBI’s Regulatory Sandbox Fifth Cohort.
• Led the development and implementation of Fi Money Waitlist program, Profile, Account Aggregator, and Video KYC functionalities, enhancing the overall user experience and compliance standards.

Jan 2019 – Nov 2019 · 10 mos

• Product Owner for Consumer KYC portfolio under Consumer Experiences and Platform organisation.
• Launched an innovative and frictionless ID verification mobile experience in US to enable consumers complete KYC and comply with regulations.
• Launched a global, configurable platform to support rich multi-tenant KYC experiences. This platform decoupled market expansion, UX updates and experiments from mobile app release cycle and accelerated time to launch.

Jul 2017 – Dec 2018 · 1 yr 5 mos

• Technical Product Manager in Next Gen Commerce, a cross-functional team that builds new product solutions for contextual commerce and partner integrations.
• Launched Samsung Pay in-store integration in US and Google Pay in-store integration in Germany by closely collaborating with internal and external partners, and regional stakeholders.
• Guided the product through strategy planning and execution, UED for new features, product policy reviews, and go-to-market ramp plans.
• Conducted market and competitive analysis, product strategy planning for new innovative payment products.

Aug 2016 – May 2017 · 9 mos · Greater Boston

• Real Time Flood Mapping for Disaster Management Decision Support in Chennai:
• Developed and launched RiskMap in Chennai by closely working with the City Corporation and State Disaster Management Authority. The platform collects crowd-sourced flood reports via popular social media channels and creates real-time flood map to increase data granularity and improve response time of Disaster Management authorities during floods.
• Functioned as primary liaison between MIT Urban Risk Lab and Greater Chennai Corporation.
• During Chennai’s 2017 record rainfall event, Greater Chennai Corporation and 1 Lakh citizens utilized it for relief efforts and real-time flood tracking.

Jun 2016 – Aug 2016 · 2 mos · New York City Metropolitan Area

• Drove requirements for new features to enhance marketers’ user targeting capabilities in Strategy Targeting module of Terminal One (T1), MediaMath’s flagship Marketing OS and prioritized their implementation.
• Conducted extensive user research of Contextual Targeting module, redesigned its UI and performed user validation to provide usability improvements.
• Conceptualized and created product usage analytics dashboard for Strategy Targeting module.

Dec 2014 – Jun 2015 · 6 mos · Bengaluru, Karnataka, India

• Amazon Points in amazon.co.jp - Program where customers get to earn points based on current purchases and spend points on future purchases.
• Designed and developed end-to-end integration and regression testing framework for Amazon Points Platform and saved 10 man-days every release cycle.

Jun 2012 – Oct 2014 · 2 yrs 4 mos · Bengaluru, Karnataka, India

• Bing Ads Express: https://express.bingads.microsoft.com
• Contributed to design and development of Bing Ads Express, a platform that helped Small Medium Business owners set up advertisement campaigns on Bing and Yahoo! Search engines.
• Automated end-to-end integration testing process that helped in early bug detection and saved several man-days every release cycle.
• Collaborated with engineering team in Bellevue, WA and developed components of in-house Continuous Deployment pipeline that enabled faster deployments to end users with zero downtime.