Apr 2023 – Feb 2025 · 1 yr 10 mos

• I was promoted to oversee data standardization across multiple ERP instances, direct cloud ERP implementations, and standardize Lean business process across the Order Management, Procurement, Planning, Manufacturing, and Finance areas. I supervised 3 direct and 30 indirect reports plus contractors at multiple locations and administered a multimillion-dollar budget. I also provided post-merger technology support.
• Demonstrated Value:
• Achieved major cost savings by implementing an AI solution (AI Vision) to automatically detect production line failures, and initiated additional deployments at several sites.
• Enabled savings by directing the creation of an open source, AI-based chatbot that eliminated license costs and enabled expanded chatbot use throughout the company.
• Reduced Engineering costs by training a chatbot to perform product debugging and root cause analysis.
• Improved efficiency and decision-making capabilities by unifying several dashboards and reports for key business units across 15 separate ERP instances.
• Managed the global design phase of an enterprise-level Oracle cloud implementation project, projected to streamline Order Management, Procurement, Planning, Manufacturing, and Finance workflows.
• Enhanced productivity by leading the development of new product and customer segmentation reports.
• Carried out a complete redesign of the Sales, Inventory, and Operation Planning (SIOP) process.

Mar 2020 – Mar 2023 · 3 yrs

• In this role, I managed all IT operations before and during the merger with II-VI. I supervised a global team of directors and IT professionals and administered a multimillion-dollar budget. I also carried out project management, modernization efforts, information security management, board reporting, and more.
• Demonstrated Value:
• Guided the organization through a multibillion-dollar merger with zero technology interruptions. Mitigated all risks.
• Lowered network and communications costs by implementing a next-generation telephony solution.
• Enabled continued operations during the pandemic by implementing remote work solutions and a cloud-based call center solution that was integrated with Salesforce.
• Restructured the Infrastructure Management Group and transitioned from a regional director model to a model that aligned leaders with key functions such as Security & Compliance, IT Operations, Servers, and Networks.
• Improved the security rating from C to A and reduced security incidents by introducing a zero-trust strategy, cloud authentication, endpoint detection and response, and vulnerability management.
• Modernized outdated security and disaster recovery policies to align with NIST and CMMC standards and led the company to its first ISO 27001 and TISAX certifications, which enabled the acquisition of new business.
• Facilitated hundreds of thousands of dollars in freight cost savings by implementing Oracle Cloud Transportation Management, which also eliminated duplicate invoice validations.
• Launched Salesforce eStore to link external websites with automated sales order creation capability.
• Delivered major cost savings by negotiating a multi-year IT service desk agreement with a new vendor.

Feb 2014 – Feb 2020 · 6 yrs

• During this time, I guided business application support and management during a period of rapid growth, including the acquisition of Rofin. I supervised a staff of 35 and planned and led special projects with up to 100 cross-functional team members. In addition, I conducted risk assessments, chaired the Architecture Review Board, and eEvaluated architecture design and deployment needs.
• Demonstrated Value:
• Produced annual cost savings by outsourcing enterprise application development functions.
• Enabled millions of dollars in savings by leading the creation and deployment of a global Azure platform as a Service (PaaS)-based manufacturing execution system (MES).
• Directed global application integration and business process standardization initiatives for 22 manufacturing and distribution sites, with different ERP, CRM, PLM, and MES instances, following the Rofin acquisition.
• Automated thousands of complex transactions for 3PL partner integration, saving hundreds of thousands of dollars by reducing headcount, consolidating spare parts management, and improving efficiency.
• Facilitated a 99.999% uptime by automating a million transactions per year. Connected MES with ERP, PLM, and CRM systems, which saved 10,000 man-hours per year and contributed to a Lean environment.
• Improved decision-making and cost control by implementing solutions to increase real-time visibility for yield and cycle time data for management and customers.
• Lowered software costs by partnering with Engineering to centralize CAD software procurement.
• Instituted a CAD security solution to protect intellectual property and provide disaster recovery capability.
• Guided the company’s migration from Oracle Service CRM to Salesforce Service Cloud.
• Increased data visibility for decision making, reduced manual labor, and enabled next-day availability for month-end reporting by directing the global automation of the Oracle ERP month-end close for all sites.

Jul 2011 – Feb 2014 · 2 yrs 7 mos

• I was responsible for PLM, CRM, and ERP application management and support, user experience, software implementations, SOX compliance, IT audit support, risk assessments, risk mitigation, and process improvement.
• Demonstrated Value:
• Designed a special program to link General Ledger, Accounts Payable, Accounts Receivable, Item, Customer, and Vendor data to maximize analysis capabilities and improve decision making.
• Increased efficiency by automating the ERP to ERM integration process.
• Improved global cost analysis, month end closing, management of excess and obsolete inventory, tracking of miscellaneous shipments, and overall global intercompany operations by expanding ERP capabilities.
• Enhanced the security profile by upgrading the Agile PLM security model within a complex iTAR environment.
• Streamlined the item release process from weeks to minutes, which improved New Product Introduction (NPI) and customer service efficiency.