Mahesh Kumar

Operations Associate

Delhi, India6 yrs 8 mos experience

AI ML PractitionerAI Enabled

Key Highlights

6+ years in global customer support and AI analysis.
AWS Cloud Practitioner certified with strong technical skills.
Proven track record in enhancing customer satisfaction.

Stackforce AI infers this person is a SaaS Technical Support Specialist with strong AI and automation expertise.

Contact

maheshkumarshah9@gmail.com LinkedIn

Skills

Core Skills

Technical SupportAutomationApi ManagementAi ManagementLeadership

Other Skills

AI AgentsAI model comparisonAI trainingAPI DocumentationAPI TestingAPI integrationsAPIsAnalytical SkillsAnthropic ClaudeApplication Programming Interfaces (API)Artificial Intelligence (AI)Artificial Intelligence for BusinessArtificial Intelligence for DesignAudio CodecsAzure Active Directory

About

IITian | 6+ years global customer support and AI analysis experience via various channels. AWS Cloud Practitioner certified. Telecom, REST API, HTTP, e-commerce, Excel. Intro to Python, HTML, JavaScript. Azure, Microsoft 365. Strong in AWS billing, tax, accounts. Salesforce, Zendesk experienced. DNS, TCP/IP proficient. Love SaaS, PaaS and cloud technologies. Technical Business and Developer Customer Support Associate, adept troubleshooter. Management and new process implements.

Experience

6 yrs 8 mos

Total Experience

1 yr 9 mos

Average Tenure

1 yr 2 mos

Current Experience

Zapier

{AI, API & Automation} Technical Support Analyst

Apr 2025 – Present · 1 yr 2 mos · India · Remote

compare, leverage, and suggest the best AI model and agent to achieve various use cases.
Provided technical support by extracting logs and analyzing customer issues to enhance user experience.
Leveraged SQL, Code By Zapier, and APIs to automate processes, resulting in significant time savings.
Implemented AI-driven solutions and webhooks, leading to real-time impacts on customer satisfaction.

AI model comparisontechnical supportSQLCode By ZapierAPIscustomer satisfaction+2

Vimeo

{API and Developer} Technical Support Engineer 2

May 2024 – Apr 2025 · 11 mos · Bengaluru, Karnataka, India · Remote

Helping customers to AI-transcribe and translate their Videos with perfect lip sync.
Provided technical support for API integrations, resolving issues efficiently to enhance user experience.
Managed and resolved Jira incidents, ensuring timely updates and communication with stakeholders.
Analyzed logs and troubleshot video and OTT issues, contributing to improved service reliability.
Supported billing inquiries at Level 2, addressing tax, invoice, and payment issues with Zuora and Vindicia.

API integrationsJiravideo transcriptionbilling inquiriescustomer supportTechnical Support+1

Amazon web services (aws)

AWS Technical customer support Analyst - (Business and Developer CS) (Phone, email, chat, screen)

Jun 2020 – May 2024 · 3 yrs 11 mos · Bengaluru, Karnataka, India · Remote

Leveraged Sagemaker to train and fine tune AI. Analyzing the best compute for AI training and large scope.
I excelled in providing technical support for AWS, driving improvements in customer service and operational efficiency.
Diagnosed and resolved technical issues using tools like Grafana and Sagemaker, enhancing client satisfaction.
Implemented new workflows and policy updates, leveraging AI and ML applications to streamline processes.
Developed strong communication skills through daily interactions with clients and team members via Slack and Jira ticketing systems.

Sagemakertechnical supportGrafanaAI trainingworkflow implementationTechnical Support+1

Concentrix

Technical Support Executive (British Telecom)

Oct 2019 – Jun 2020 · 8 mos · Gurugram, Haryana, India

Former Technical Support Advisor at EE (British Telecom), UK's largest telecommunication company.
Specialized in addressing concerns related to risk and fraud mitigation.
Recognized as the top performer in metrics within the team.
Creating togetherness culture. Leadership and management.

risk mitigationcustomer supportleadershipteam performanceTechnical SupportLeadership