Jul 2023 – Dec 2023 · 5 mos · Las Vegas, Nevada, United States · Hybrid

• Resolved complex issues related to customers accounts, ensuring swift and accurate solutions while upholding a high standard of customer service.
• Meticulously verified customers eligibility for promotions, contests and bonuses, guaranteeing compliance with platform regulations
• Utilized Zendesk as a primary tool to efficiently manage customer inquires, resulting in streamlined processes and improved response times.
• Actively engaged in team meetings and immersive training sessions to proactively stay at the forefront of platform updates, industry dynamics, and customer engagement best practices.

Sep 2018 – Apr 2022 · 3 yrs 7 mos · Portland, Oregon

• Delivered a premium experience to each customer by effectively communicating the benefits of comparable products in a personalized way.
• Approached customers by leading with open-ended questions to discover their needs; while also simultaneously finding solutions that fit within their budget.
• Diagnosed and repaired technical issues with iOS devices.
• Worked with our internal business team to network and create partnerships with local companies.

Oct 2016 – May 2017 · 7 mos · Eugene, Oregon

• Responsibilities included:
• Conducting interviews and posting ads for open positions
• Delivering constructive feedback and annual reviews to help employees grow within the company
• Ensuring sales quotas were met on a weekly basis, and logging data in excel spreadsheet
• Being accountable for keys to the store, counting tills, and writing emails to corporate regarding sales performances.

May 2016 – Oct 2018 · 2 yrs 5 mos · Portland, Oregon

• Responsibilities included:
• Planning and organizing voluntary community service events for the associates of the company as the Community Ambassador
• Assisting the visual team by setting the floor for new products and re-arranging merchandise to
• increase sales
• Staying up-to-date with competitors in the same market to efficiently speak the value of the product to the customer
• Running stock reports to ensure that the inventory on the floor reflected product demand
• Achieved Employee of the month recognition for the months March & April ‘2018
• Achieved Employee of the year recognition ‘2018