Manas Juneja — Operations Associate

I’m a Technical Support Engineer with hands-on experience in enterprise network and security support, currently working at Capgemini in a TAC environment supporting global customers. My work revolves around troubleshooting complex L1–L3 issues across VPN, firewall, and routing domains, where I handle 50+ high-priority incidents monthly while consistently meeting SLA targets. I specialize in identifying root causes through deep packet analysis using tools like Wireshark and TCPdump, ensuring reliable and scalable network performance. I have a strong foundation in TCP/IP, OSI model, DNS, DHCP, NAT, and network security, along with hands-on experience in Cisco ASA firewall and VPN technologies (IPsec, SSL, AnyConnect). Currently, I am expanding my expertise into Microsoft Azure networking, including Virtual Networks (VNet), Network Security Groups (NSG), VPN Gateway, and Load Balancer, with a focus on supporting cloud-based and hybrid environments. What sets me apart: Strong troubleshooting mindset with end-to-end ownership of issues Ability to work in high-pressure, customer-facing environments Clear communication with both technical and non-technical stakeholders Continuous learning approach aligned with cloud and modern infrastructure I am actively seeking opportunities in Technical Support Engineering, Cloud Networking, and Azure-focused roles where I can contribute to solving large-scale infrastructure challenges. 📩 Open to opportunities | Let’s connect

Stackforce AI infers this person is a Technical Support Engineer specializing in Network Security and Cloud Networking.

Location: Indore, Madhya Pradesh, India

Experience: 1 yr 11 mos