Jul 2021 – Present · 4 yrs 11 mos

• Managing delivery/ product portfolio across Retail & eCommerce programs
• Leading cross-functional teams across geographies
• Owning end-to-end delivery, stakeholder alignment, and governance
• Partnering with leadership and HR to hire and scale delivery teams
• Acting as escalation point for product, delivery, operational, and team challenges

Aug 2018 – Jun 2021 · 2 yrs 10 mos

• · Work closely with Product (BU) Heads to ensure that viable, commercially effective approaches to the implementation of new / revised products are developed, maintained and evolved (covering all product areas). Ensure its regional viability or adaptation as required.
• · Ensure that the quality of the program is maintained and any risks to the program are identified early and a plan is put in place to address
• · Act as Program Manager on each Implementation program and operate as part of the Client-facing Executive Steering Committee and point of escalation for the client as required.
• · Manage the resource allocation of the Implementation Consultants, Project Managers to each program ensuring that the best, most appropriately skilled resources are assigned.
• · Work with Internal Talent Acquisition to develop a pipeline of identified talent that could join the Implementation team.
• · Take P&L responsibility for the Implementation, including monthly reporting, and utilization of resources and forecasting.
• · Lead the development of and the maintenance of a suite of materials (presentation materials, sample documents etc.) that can be used to demonstrate implementation capability and experience.
• · Participate in sales meetings and client workshops as required.

Apr 2012 – Jul 2018 · 6 yrs 3 mos

• # Pre-Sales, providing cost effective solutions for retail clients and translating them into strong value proposition.
• # Building strong client relationships, enabling and leveraging partner network.
• # Managing End-to-end implementations of Oracle Retail and financial applications.
• # Conducting CRP, Process mapping, Gap Analysis and End User trainings.

May 2007 – Mar 2012 · 4 yrs 10 mos

• > Sales communication and Product demonstrations – assisted in Sales Cycles for Multiple Prospects in India, and across Southeast Asia. Presented product highlighting Features / Benefits / Advantages based on specific customer business. Demonstrated implementation of Customer Business Processes using the product
• > Business requirements and functional designs – designed and formalized Business and Functional Requirements, finalized Process Flows and defined Use Cases based on requirements and product road map. Interact with the client to gather requirements and study the AS-IS systems. Map them with the TO-BE systems and present to the technical team.
• > Senior Project Manager – Merchandise operations and Stores
• o Led a team of 3 project managers to support the implementation of Merchandise Operations and Store Systems
• o Provided direction on customer and internal issues to align solution with the strategy
• o Provided solutions for Customer Requested Enhancements
• o Conduct Failure Analysis of Customer defects and align Development and Quality goals to Improve