Jan 2021 – Apr 2022 · 1 yr 3 mos · Gurugram, Haryana, India

• 1. Manage last mile delivery operations for a dispatch center by examining items, destination and delivery timeline.
• 2. Monitor and supervise the dispatch workers to ensure that delivery operations are conducted as per the required SLA.
• 3. Ensure proper collaboration among multiple dispatch centers.
• 4. Manage cash/accounts and preparation of delivery and inventory reports.
• 5. Meet company’s performance expectations and ensure timely reporting & invoicing.
• 6. Handling 1000 + FE or GSP for last mile delivery guys.
• 7. Meet company’s performance expectations and ensure timely reporting & invoicing.
• 8. Reports – Daily performance, Cod reports , Cash deposit discrepancy , Complaints like item missing , Damage ,
• Delay Delivery, No longer required, Quality issue.
• 9. Arrange a weekly meeting (PPT) for entire North India’s complaints to Senior Director.

Nov 2019 – Dec 2020 · 1 yr 1 mo · Sikandarabad, Uttar Pradesh, India

• 1. Managing the dispatches for all over India from the manufacturer plant.
• 2. Manage the Distribution, Inbound, Outbound, Inventory managements, stock taking equipped with 5S, MIS etc.
• 3. Organize appropriate shifts and manning levels to meet business requirements.
• 4. Performing Gemba Walk on daily basis with AGM. Ensure and manage all floor activities as per the company SOP.
• 5. Co-ordinate with various vendors and service companies for smooth operation.
• 6. Responsible for plan and manage peak sales period in terms of manpower and assets requirement.
• 7. Before finalized the branch dispatch plan, check the current FG stock of that branch for avoid unnecessary dispatch.
• 8. Manage the entire plant operations -stock Receiving, Put away, Picking, Packing and Dispatch.
• 9. To ensure the orders received are dispatched accurately and within specified timelines-CPT and SLA.
• 10. Regular Kaizen, other improvements on monthly basis.
• 11. Maintain 5 S and the LEAN system of the company.
• 12. Preparing MIS report on daily basis, monthly unit process count report for billing etc.
• 13. Identify training needs and opportunities to develop a highly skilled functional department..

Aug 2016 – Sep 2019 · 3 yrs 1 mo · Ghaziabad, Uttar Pradesh, India

• 1. Managing Complete Warehouse Operation- Outward & Inward and Ensure the service & accuracy level equal to or more than 98%.
• 2. On time dispatch of long haul and feeder vehicle with 100% connection of load to respectivevehicle.
• 3. Ensure CPM (customer promise match) and ensure the same day delivery and dispatch of material.
• 4. Driving team productivity, ensuring that me and my team delivers effective and secure loading and transfer of
• stock.
• 5. Ensure correct documentation is processed for all transfers, ensuring accurate record of all shipments and product movement, to include important documentation like state forms/waybills, transit pass.
• 6. Manage transporters & follow-up for their payments.
• 7. Handling complete documents process of consignment and vehicle.

Apr 2015 – Jun 2016 · 1 yr 2 mos · Aligarh, Uttar Pradesh, India

• 1. Directed and coordinated daily operational business aspects focused on logistics, fleet maintenance, & CS.
• 2. Handled all aspects of delivery, sorted volume to staff properly, and adjusted routes to optimizeworkloads.
• 3. Handling a team consisting of 35 delivery executives.
• 4. Customer issue resolution RCA for metrics breach.
• 5. Coordination with van vendors.
• 6. Responsible for the operations metrics of the shift.
• 7. Roster management according to the changing demand.