Manjul Mayank Misra

Product Manager

Bengaluru, Karnataka, India14 yrs 5 mos experience

Most Likely To Switch

Key Highlights

15 years of industry experience in product management.
Successfully launched multiple innovative products in fintech.
Expert in data-driven decision making and customer experience.

Stackforce AI infers this person is a Fintech Product Manager with extensive experience in customer engagement and product strategy.

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Skills

Core Skills

Product StrategyProduct ManagementCustomer Experience ManagementProduct LaunchCustomer ExperienceRisk Management

Other Skills

SQLCustomer EngagementProduct Lifecycle ManagementLeadershipStakeholder ManagementProblem Solvingproduct thinkingCross-functional Team LeadershipProduct Road MappingMixpanelCross-functional CollaborationsProcess AutomationCleverTapwasabiAnalytics

About

With close to 15 years of industry experience and 10 plus years of product management expertise, I am a product enthusiast who has been building and nurturing products in lending & payments space across various verticals like Consumer Loans, Business Loans, Credit Cards, LAS, LAMF etc. My core competencies include product design, product development, product management, data-driven decision making, cross-functional collaboration, customer empathy, and team building. I have launched innovative products and features, solved complex customer problems, enhanced product growth and improved user retention across B2C and B2B domains. I enjoy engaging in discussions and sharing insights on product, fintech, and technology with fellow professionals and enthusiasts. Feel free to reach out if you want to discuss a new problem , an emerging trend or anything where product or technology matters

Experience

14 yrs 5 mos

Total Experience

1 yr 9 mos

Average Tenure

2 yrs 3 mos

Current Experience

Angel one

Director of Product Management

Mar 2024 – Present · 2 yrs 3 mos · Bengaluru · On-site

Heading Lending Product

Shopse digital finance

AVP Product Management

Dec 2023 – Feb 2024 · 2 mos · India · On-site

Mobile premier league (mpl) - ggx (b2b marketplace for gamers)

Heading Product (Payments & Customer Experience)

Dec 2021 – Oct 2023 · 1 yr 10 mos · Bengaluru, Karnataka, India · On-site

Payments
Established & scaled the Payment’s vertical from scratch for GGX ( a B2B Saas Platform allowing gamers to trade in-game virtual assets minted on blockchain). The platform achieved a scale of 13 million plus transactions within a year post launch
Successfully integrated key payment gateways & developed intuitive customer journeys thereby achieving conversion rates of ~80%(deposits) & ~ 96%(withdrawals)
Built a robust alerting and monitoring framework which ensured zero money leakage from the system
Customer Experience (Setup the Customer Experience vertical) -
Implemented a comprehensive customer ticketing framework with in-built automation to address customer concerns resulting in consistent CSAT score of 4+
Improved CX processes and tools which helped in reducing average handling time per ticket by 75%

Product StrategyProduct ManagementSQLCustomer Experience ManagementCustomer EngagementProduct Lifecycle Management+3

Paytm

Deputy General Manager - Products (Credit Cards)

May 2021 – Nov 2021 · 6 mos · Bangalore Urban, Karnataka, India · Remote

Spearheaded the launch of cobrand credit card(in partnership with HDFC Bank for consumers &
SME's) which led to increase in card issuances by 60% m-o-m
Lead the credit card product team, defining end to end product strategy and product development for a diverse customer base of 100 mn+ customers

Product StrategyCustomer Experience ManagementCustomer EngagementProduct Lifecycle ManagementLeadershipProduct Launch+3

Money view

Product Lead - Loan Origination, Disbursal & Customer Experience

Sep 2018 – Apr 2021 · 2 yrs 7 mos · Bengaluru, Karnataka, India · On-site

Customer Experience & Onboarding
Led the CX vertical. Achieved Google Playstore ratings of 4.5 and NPS scores of 70+
Improvised and redesigned the KYC onboarding framework for different KYC modes leading to ~15%
increase in disbursals
Product owner for Consumer loan journey
Pioneered self serve (no human intervention) flow for apps (30% of apps went through this flow)
Visualised and developed in-house LOS(Loan Origination System) which improved TAT by 40%

Product StrategyCustomer EngagementProduct Lifecycle ManagementCross-functional Team LeadershipCustomer ExperienceProduct Road Mapping+2

Lendingkart technologies

Senior Product Manager

Sep 2015 – Sep 2018 · 3 yrs · Bengaluru Area, India · On-site

Growth
Managed CAC as primary metric. Played a pivotal role in reducing overall CAC by ~15%
Reduced Cost Per Lead by 24% by launching campaigns in vernacular languages
Process Automation & Loan Management
Designed and developed 3rd party onboarding platform increasing monthly revenues by 20%
Ideated and built the in-house LMS (Loan Management System)

SQLCustomer Experience ManagementCustomer EngagementMixpanelStakeholder ManagementProblem Solving+1

Bny mellon

Associate

Jun 2014 – Sep 2015 · 1 yr 3 mos · Pune · On-site

Reduced transactional misses & operational losses by 24% and $22000 respectively by creating risk management framework
Decreased significant gain/loss events by $36000 in value by automating internal controls

Risk ManagementCross-functional CollaborationsProcess Automation

Genpact

Summer Intern

Apr 2013 – Sep 2013 · 5 mos

Infosys limited

Senior Systems Engineer

Oct 2009 – May 2012 · 2 yrs 7 mos · Hyderabad Area, India

Roles & Responsibilities:
Responsible for requirement gathering, analysis and preparation of requirement specifications of web services
Involved in design, development and testing phase of SDLC to implement and publish web service components
Used Java Springs Framework and SQL for web services development and data extraction for a leading BFSI client