Mari Cross

CEO

San Francisco, California, United States27 yrs 3 mos experience

Most Likely To SwitchHighly Stable

Key Highlights

Over 20 years of experience in technology sector.
Expert in customer success strategies and team leadership.
Proven track record in driving customer satisfaction and loyalty.

Stackforce AI infers this person is a Customer Success Executive with extensive experience in SaaS and technology sectors.

Contact

Skills

Core Skills

Customer SuccessLeadership

Other Skills

Business StrategyAnalyticsStrategic PartnershipsStart-upsBusiness DevelopmentMarket ResearchProduct ManagementMobile DevicesDigital MarketingSalesSaaSGo-to-market StrategyFinancial ServicesStrategyWireless

About

As the Chief Customer Officer at Infor, I lead a global team of customer success professionals who deliver value, retention, and growth to our customers across various industries and regions. With over 20 years of experience in the technology sector, I have a deep understanding of how to leverage data, analytics, and innovation to drive customer satisfaction and loyalty. I am passionate about creating and executing customer success strategies that align with the company's vision and goals, and that enable customers to achieve their desired outcomes. I partner with cross-functional leaders to ensure a consistent and positive customer experience, and to identify and pursue new opportunities for expansion and advocacy. I also coach and mentor my team to develop their skills, performance, and career growth.

Experience

27 yrs 3 mos

Total Experience

2 yrs 6 mos

Average Tenure

3 yrs 8 mos

Current Experience

Infor

Chief Customer Officer

Oct 2022 – Present · 3 yrs 8 mos · San Francisco Bay Area

Business StrategyCustomer SuccessLeadership

Confluent

SVP, Global Success and Services

Nov 2021 – Oct 2022 · 11 mos · San Francisco Bay Area

Adobe

2 roles

Global Head of Enterprise Customer Success Strategy and Operations

May 2021 – Nov 2021 · 6 mos · San Francisco Bay Area

Head of Customer Success and Support, Americas

May 2016 – Nov 2021 · 5 yrs 6 mos · San Francisco Bay Area

Technology services industry association (tsia)

Advisory Board Member - Customer Success

Oct 2016 – Nov 2018 · 2 yrs 1 mo

Livefyre (acquired by adobe)

Chief Customer Officer

Nov 2015 – May 2016 · 6 mos · San Francisco Bay Area

Livefyre is the leading social depth platform, gives marketers the tools they need to easily weave on-brand user-generated content into their own websites and marketing experiences. Our content marketing and engagement platform is defining a new breed of web and mobile experiences that boost website traffic, increase user engagement and drive revenue.
Livefyre was acquired by Adobe in 2016.

Advisor

Feb 2015 – Nov 2021 · 6 yrs 9 mos · San Francisco

Wristly.co
FaveRave
Flawk.to

Nielsen

SVP, Client Service and Analytics

Nov 2008 – Oct 2014 · 5 yrs 11 mos · San Francisco Bay Area

Senior leadership team member for the North America Telecom Practice Group. Led sales and account management organization responsible for revenue growth, customer advocacy and satisfaction, and helping clients realize value from Nielsen's data assets. Clients included all major carriers, OEMs, and broader media and telecommunications ecosystem..
Held various leadership roles across Product, Client Service/Account Management, and Analytics.

Popularmedia

Sr. Director Business Development

Apr 2006 – Oct 2008 · 2 yrs 6 mos

PopularMedia's technology-driven approach to word-of-mouth marketing provides global companies and agencies with a platform to create successful, measurable, and repeatable online marketing programs that leverage social networks.