Mark Scrivener — CEO

High-impact executive (ex-agency Managing Director) with a career defined by scaling technology organizations and navigating complex digital transformations. Specialising in the intersection of Ai-driven CX, legacy modernisation, and digital profitability. Following a successful exit as UK Managing Director of HTEC Group (post-acquisition of Momentum Design Lab), I now serve in a portfolio of fractional and advisory roles, optimizing agency operations, driving strategic growth, and architecting CX for Tier-1 global entities. You’d frequently see me around the city in C-suite executive offices looking to navigate the impact of AI on customer experience and enterprise scale. Whether I’m convening the industry executives to move beyond legacy constraints, modernising the clunky into frictionless adoption or simply applying data driven performance metrics to heritage brands I’m looking for excuses to use technology to solve human problems with real societal impact.

Stackforce AI infers this person is a SaaS and Digital Transformation expert with a focus on Customer Experience and E-commerce.

Location: London, England, United Kingdom

Experience: 14 yrs 6 mos

Skills

Customer Experience Design
Service Design
E-commerce Optimization
B2c E-commerce
Strategy
Driving Operational Excellence
People Management
Project Governance
Business Process Improvement
Strategic Partnerships
User Experience (ux)
Business Strategy
Global E-commerce
Product Development
Product Innovation

Career Highlights

Led successful digital transformations for Tier-1 global entities.
Achieved $48B value contribution through strategic leadership.
Expert in AI-driven customer experience optimization.

Work Experience

SSV SmartPay Limited

Product Evangelist (2 mos)

Wellence

Advisor (2 mos)

hedgehog lab

Strategic Growth Advisor (7 mos)

Stealth AI Startup

Go To Market Champion (4 mos)

Fearless

Non-Exec Strategic Advisor (9 mos)

Wind & Kite

Advisor to the Board (5 mos)

NORMAN & SONS

Chief Experience Officer (7 mos)

Studio Graphene

NED (7 mos)

Dark Blue

Chief Operating Officer (8 mos)

Gardening Leave

Resting UX/CX Driven Product Led Engineering Managing Director (5 mos)

HTEC

UK Managing Director (9 mos)

Momentum Design Lab

Managing Director (4 yrs 2 mos)

EMEA General Manager & Senior Delivery Lead (11 mos)

Senior Delivery Lead (2 yrs 7 mos)

Like Digital

Head of Delivery (1 yr 9 mos)

Senior Project Manager (2 yrs 11 mos)

Chroma

Digital Project Manager (2 yrs 3 mos)

Mohu

Digital Studio Manager & Creative PM (1 yr 3 mos)

Education

2:1 at University of Westminster

Business/Managerial Economics at City St George’s, University of London

Mark Scrivener

CEO

London, England, United Kingdom14 yrs 6 mos experience

AI Enabled

Key Highlights

Led successful digital transformations for Tier-1 global entities.
Achieved $48B value contribution through strategic leadership.
Expert in AI-driven customer experience optimization.

Stackforce AI infers this person is a SaaS and Digital Transformation expert with a focus on Customer Experience and E-commerce.

Contact

Skills

Core Skills

Customer Experience DesignService DesignE-commerce OptimizationB2c E-commerceStrategyDriving Operational ExcellencePeople ManagementProject GovernanceBusiness Process ImprovementStrategic PartnershipsUser Experience (ux)Business StrategyGlobal E-commerceProduct DevelopmentProduct Innovation

Other Skills

CXUX ResearchStartupsProduct ledGtmGo-to-Market StrategyArtificial Intelligence (AI)InsuranceTea MakingStaff Training and DevelopmentProject ManagementGeneral AwesomenessTroubleshootingSuperior organizational & time management skillsOrganisational Leadership

About

Experience

14 yrs 6 mos

Total Experience

1 yr 5 mos

Average Tenure

9 mos

Current Experience

Ssv smartpay limited

Product Evangelist

Dec 2025 – Feb 2026 · 2 mos

SSV SmartPay is a unique solution that allows shoppers to make payments, and businesses and charities to receive payments, using a unique QR payment solution.

Wellence

Advisor

Nov 2025 – Jan 2026 · 2 mos

Fix performance issues before they cost you.
Wellence is an AI Copilot that gives leaders visibility into goals, blockers and engagement.

Hedgehog lab

Strategic Growth Advisor

Oct 2025 – Present · 7 mos

Stealth ai startup

Go To Market Champion

Sep 2025 – Jan 2026 · 4 mos · London Area, United Kingdom

Fearless

Non-Exec Strategic Advisor

Aug 2025 – Present · 9 mos

This brave new world is truly all about being Fearless. That’s why I’m joining Laura and the fantastic team in a Non-Exec Strategic Advisor capacity.

Service DesignCXCustomer Experience Design

Wind & kite

Advisor to the Board

Aug 2025 – Jan 2026 · 5 mos · London Area, United Kingdom

B2C e-commerceE-commerce Optimization

Norman & sons

Chief Experience Officer

Jun 2025 – Jan 2026 · 7 mos · City Of London, England, United Kingdom

Customer Experience DesignStrategy

Studio graphene

NED

Jun 2025 – Jan 2026 · 7 mos · London Area, United Kingdom

Driving Operational ExcellenceStrategy

Dark blue

Chief Operating Officer

May 2025 – Jan 2026 · 8 mos · London Area, United Kingdom

People ManagementProject GovernanceBusiness Process Improvement

Gardening leave

Resting UX/CX Driven Product Led Engineering Managing Director

Jan 2025 – Jun 2025 · 5 mos

Time out with the family and friends to refresh the batteries in 2025

Htec

UK Managing Director

Apr 2024 – Jan 2025 · 9 mos · London Area, United Kingdom

Following the acquisition of Momentum Design Lab to HTEC Group in 2021, I transitioned from the U.K. MD of the acquired company to the U.K. MD of the Parent Group company HTEC.
I successfully exited at the end of 2024.

Business Process ImprovementStrategic Partnerships

Momentum design lab

3 roles

Managing Director

Promoted

Nov 2020 – Jan 2025 · 4 yrs 2 mos

Maintained the global #1 ux agency ranking throughout the 7 years I was at the helm of the U.K.
Sold Momentum to HTEC in November 2021.
Successfully exited HTEC Group (incl Momentum Design Lab) in December 2024.
Momentum contributed to $48B in Value to our Startups /ScaleUps /Enterprises over its 18 years history.

User Experience (UX)UX ResearchBusiness StrategyStartups

EMEA General Manager & Senior Delivery Lead

Dec 2019 – Nov 2020 · 11 mos

Senior Delivery Lead

Apr 2018 – Nov 2020 · 2 yrs 7 mos

We specialize in human-centered customer experiences across digital product innovation, technology transformation and inventive marketing.

Like digital

2 roles

Head of Delivery

Jul 2016 – Apr 2018 · 1 yr 9 mos · London, United Kingdom

Built out a growth plan and sustainable operations internally that created efficiencies and processes enabling smoother services to our clients to focus on their retail performance.

Business Process ImprovementGlobal E-Commerce

Senior Project Manager

May 2015 – Apr 2018 · 2 yrs 11 mos · London, United Kingdom

LDM is an experience-design agency that creates innovative digital solutions for brands in a multi-channel world.

Chroma

Digital Project Manager

Jan 2013 – Apr 2015 · 2 yrs 3 mos · London, United Kingdom

Product evolution of many sporting experiences from horse racing, tennis, football and much more.
Chroma design, build and manage digital sports products that are unparalleled in user experience and engagement. Our clients include sports rights holders, media companies, brands and bookmakers across the globe.

Product DevelopmentProduct InnovationProduct led

Mohu

Digital Studio Manager & Creative PM

Oct 2011 – Jan 2013 · 1 yr 3 mos · London, United Kingdom

Creative experiences and activation campaigns for many global brands.
A digital studio specialising in producing engaging and usable Websites, Games and Mobile Apps. Using a flexible approach eanbles Mohu to scale clients demands, whether it being for a big ad agency or a small business.