Sep 2022 – Jul 2023 · 10 mos · Hilversum, North Holland, Netherlands · On-site

• I have added value to the innovative educational concept BeroepsHAVO (vocational higher general secondary education) by guiding MBO-4 students in Design Thinking projects as interim facilitator. The BeroepsHAVO gives students a basic qualification after the Mavo, where they acquire many new skills and prepares students for HBO and provides professional knowledge in Marketing & Communication and Human Technology.

Sep 2022 – Jun 2023 · 9 mos · Amersfoort, Utrecht, Nederland · On-site

• Facilitating design thinking workshop and courses for ABN Amro mortgage services in Amersfoort

Mar 2021 – Aug 2021 · 5 mos · Hilversum, North Holland, Netherlands

• March 2021 - aug 2021: Project leader Digital **
• Parttime project leader for innovation projects focused on online interactions
• 2021: XZ: NPO innovation project on Geo-storytelling

Mar 2020 – May 2021 · 1 yr 2 mos · Hilversum, North Holland, Netherlands

• Projects:
• 2021: new programs / podcasts / initiatives
• 2020: eo.nl: new website, new design, new CMS, new theme's
• 2020: www.nederlandplantbomen.nl
• 2020: www.nietalleen.nl

Apr 2020 – Sep 2022 · 2 yrs 5 mos · Apeldoorn

• design thinking trainer

Aug 2019 – Feb 2020 · 6 mos · Utrecht

• Donna, the planning software for trains in the Netherlands, is undergoing drastic innovations. Together with stakeholders, I ensured that end users are happy with this. I started a User Experience Strategy and help the joint project of Prorail and Nederlandse Spoorwegen to implement the ux strategy in the organisation: working on the dot on the horizon and helping the dev-teams going that way.

Apr 2019 – Jun 2020 · 1 yr 2 mos · Amsterdam Area, Netherlands

• The Amsterdam based Fintech startup Compliancewise has pretty nifty software to help users out in their need to be financially compliant. I coach and advise them on the full spectrum of Service Design, User Experience and usability. This ensures that the user's needs are the focus of the development and service of Compliancewise.

Apr 2019 – Apr 2020 · 1 yr · Amersfoort, Provincie Utrecht, Nederland

• Raising UX Awareness as partner and Lead of the UX tribe in this network of 350+ entrepreneurs (zzp)

Jan 2019 – Jun 2019 · 5 mos · Apeldoorn, Provincie Gelderland, Nederland

• Belastingdienst (The tax authorities) handles millions of payments. I am going to optimize the user experience at the Payments department for employees who are working with the many systems to do this without errors. Make things more enjoyable. - Belastingdienst, leuker kunnen we het wèl maken.

Dec 2018 – Jan 2019 · 1 mo · Utrecht en omgeving, Nederland

• For project iHNS digital support of the logistical preparation of international missions and exercises.
• For project C2OstCo guiding ideation and formation of a digital learning hub for the connection troops.
• For Project Planning and Digital HR host of a design sprint to come from data to insights, and from insights to ideas.

Oct 2018 – Nov 2018 · 1 mo · Essen Area, Germany

• Research and interviews, Consulting and proposing innovation on Digital HR

Aug 2018 – Nov 2018 · 3 mos · Amsterdam Area, Netherlands

• For UWV Marnix researches via interviews and workshops the Use cases and Requirements of social media tooling within UWV

Jul 2018 – Jul 2018 · 0 mo · Zaandam, Provincie Noord-Holland, Nederland

• UX expert review and Usability advice

Oct 2017 – Nov 2017 · 1 mo · Gent, Vlaanderen, België

• Ikea innovation centre Stockholm asked Backelite to investigate ways to help co-workers in their daily work. We used service design research methodologies to come up with digital solutions for analogue problems with IoT solutions like digital pricetags. Testlocation: IKEA Gent, Belgium.

Jul 2017 – Apr 2018 · 9 mos · Utrecht Area, Netherlands

• For the Dutch Police Marnix was leading the User Experience Design team of the operational apps for police officers. Streamlining proces of service and user experience design and by institutionalising UX incorporating the end user in the development.

Mar 2017 – Oct 2017 · 7 mos · De Meern, Provincie Utrecht, Nederland

• Backelite Netherlands is the preferred partner of MediQ. For the many online environments like websites and apps Backelite is streamlining design with experience, expertise and validation by usability testing. Marnix role was to Lead the UX design for the project "DVN", the online service for the Dutch Diabetes society.

Jan 2017 – Mar 2019 · 2 yrs 2 mos

• Team member in the Digital UX team of division DCX. Counsellor of 9 UX and service designers. Managing them in personal and UX strategy goals.

Aug 2015 – Mar 2019 · 3 yrs 7 mos

• Initiator and trainer DCX courses like UX awareness, UX principles, The ROI of UX, Digital ergonomics, Design Thinking, Rapid Prototyping and Customer Journey design

Jan 2015 – Mar 2019 · 4 yrs 2 mos

• UX lead and Managing Consultant UX design within Idean, part of Capgemini, with focus on helping you making complex online and mobile interactions easy. Experienced in User Centric Interface Design (UI), Usability (UX), Interaction Design (IxD) and Visual Design (VD). Optimizing user friendliness in online channels based on qualitative and quantitative user behaviour analysis.

Oct 2016 – Dec 2016 · 2 mos · 's Gravenhage

• Capgemini is building an online portal for water taxes for Employees of Rijkswaterstaat, called VWO. To ensure the optimal user experience in this Mendix platform, Marnix advises in this process.

Jun 2016 – Jun 2016 · 0 mo · Schiphol

• Rapid prototyping session and design sprint to redesign the Smart-fit application https://www.smartfit.eu for ordering clothing of KLM crew. The client rewarded this project with a 5 out of 5 OTACE score.

Apr 2016 – Mar 2019 · 2 yrs 11 mos · Utrecht en omgeving, Nederland

• Idean, part of Capgemini invent
• Marnix leads the UX of the Capgemini service design Idean, launched in the Netherlands as Backelite in 2016.Idean is a global service design agency based in a.o. Finland, US, Germany, Norway, France, Spain, Italy, Sweden, The Netherlands, Belgium, India, China, and Australia. It is about service design, design sprints, UX strategy, brand concepts and online excellence.
• He is UX lead for the CoE Excellence stream, aligning the Way of Working internationally.

Mar 2016 – Mar 2017 · 1 yr · Utrecht Area, Netherlands

• Rechtspraak.nl delivers useful information for people in the Netherlands who seeking justice. This website needed optimalisation bases on actual use. Based on in depth analysis of User metrics and research Marnix added incremental optimalisations in the user experience.

Oct 2015 – Mar 2016 · 5 mos · Apeldoorn Area, Netherlands

• Centraal Beheer Achmea wants to accelerate online with its B2B websites. Marnix leaded as scrum master a team of Text-, Back end-, Front end-, Online Performance- and UX-specialists to create a digital user experience that is appealing, trustful and convincing.

Sep 2015 – Sep 2015 · 0 mo · Gouda

• The Dutch B2B insurance company De Goudse is looking for ways to enrich the digital experience by creating an online platform for their clients. In his role as consultant Marnix worked on a route map to develop a validated strategy.

Jul 2015 – Sep 2015 · 2 mos · Apeldoorn

• The Police Academy joins forces with the Twente University in applying scientific research. Goal is to implement automated speech recognition and annotation to pave the way for digital learning strategies involving avatars.
• In his role as UX designer Marnix designed an interface for students and police agents to train their social skills in interrogations. They can upload their recorded interrogations, analyse on a time line the automated annotations, edit and share their results.

May 2015 – Jun 2015 · 1 mo · Stockholm, Sweden

• Akelius Residential Property AB is the largest private real estate company in Sweden, owned by a charity foundation. With 44,000 rental units with a market value of 50 billion dollar. Akelius want to make the next step in digital customer experience by change the perception towards high convenience, communicate value to prospective tenants and reduce administrative overhead. In his role als Design Consultant Marnix will advise and create a user friendly customer experience for tenants and prospects.

Mar 2015 – Apr 2015 · 1 mo · Amsterdam Area, Netherlands

• iBabs is the leading application for paperless meetings in the Netherlands. Their Ipad app was outdated and needed a new approach in interaction and usability
• As User experience design consultant Marnix created the design of the rebuild iPad app focused on a flawless navigation, clear and consistent design and a clear user experience.
• He designed the new interaction patterns and visual designs and collaborated with the programmer to get the job done.
• iBabs’ new iPad app will help boards, municipalities and others to prepare meetings and communicate more efficiently.

Jan 2015 – Feb 2015 · 1 mo · Rotterdam Area, Netherlands

• Stedin is investing a lot in green and innovative projects. On the corporate website there was not enough space to put innovation and sustainability in the spotlights.
• As User experience design consultant Marnix created for the corporate website of Stedin an online strategy focused on relevant and content-driven user experience.
• He designed the new interaction patterns and gave input to the visual designer and srcum team to develop the necessary changes on the public website.
• Stedin has now the ability to communicate more relevant on their social, environmental an innovative projects.
• https://www.stedin.net/over-stedin/projecten

May 2014 – Jul 2014 · 2 mos · Breukelen

• Voor Zorgdomein bezig om de styling aan te passen aan de look and feel van het verwijsportaal van deze tijd, de mogelijkheden die web-technologie biedt en standaarden die het leven van ontwikkelaars makkelijker maken. Dit om voor te sorteren op een wendbare ontwikkelkracht die gericht is op gebruikersvriendelijkheid voor zorgdomein gebruikers in de medische hoek, maar uiteindelijk ook voor inzicht in je situatie voor de patient.

May 2011 – Dec 2014 · 3 yrs 7 mos · Amersfoort

• Achmea wants to be the most trusted insurer. Therefore it wants to renew and improve the online experience.
• As Scrum Product owner Marnix coordinated and evaluated innovations and improvements to the online self-service websites of Achmea division and health and healthcare.
• As a designer and design coordinator, he was responsible for the long-term vision of the operating concept of the self-service portals Mijn Zilveren Kruis and Mijn Agis and other online service environments.
• As Coordinator UX research he implemented and assessed quantitative and qualitative UX research on the websites.
• Marnix’ focus was on concepting, creating and prioritizing Scrum user stories and advice in business development, based on the ideas behind the design strategy for Persuasion, Emotion and Trust. Through multivariate and AB testing, focus groups, eye-tracking and web analytics he validated design decisions.
• In five years time, the self-service environments made big steps forward. The online service of Agis and Zilveren Kruis were rewarded repeatedly as winner in WUA! research.

Feb 2009 – May 2011 · 2 yrs 3 mos · Amersfoort

• Agis Health insurance (in 2011 aquired by Achmea) was aware very well of the new chances internet gives in the healthcare-insurance market. Together with technicians, marketeers and webeditors Marnix teamed up in creating attractive and performing websites.

Mar 2008 – Feb 2009 · 11 mos

• Dance4life was looking for opportunities to more effectively connect with the growing online experience of young people (12-18 years)
• As coordinator new media Marnix was responsible for designing, coordinating and deploying a new online strategy, concepts, websites, communities, social media and email campaigns.
• Marnix designed an online international network to rise awareness among young people on HIV and AIDS. He was responsible for the rollout of the community website as a basis for an international platform. He also did the design coordination and deployment of the online education program and he started a social media strategy and implementation.
• Dance4life saw substantial increase of her web engagement, media impact and revenue for HIV AIDS projects. This approach has been rolled out to more than 20 other countries.

Aug 2004 – Mar 2008 · 3 yrs 7 mos

• Web Power is an online agency for effective online marketing campaigns.
• As a creative consultant online marketing Marnix was responsible for designing websites and email campaigns and of helping tender processes.
• He did graphic design, web design, email design, concepting and consulting for many large and medium customers such as Dutch Broadcasts website, VNU exhibitions, DSM, Golden Tulip, Ahrend, Nictiz, BDU publishers and initiated the company blog and social media. Also was initiator of the company blog.
• Many websites and email campaigns he developed successfully. The project for VNU exhibitions was rewarded with an Emma for most effective email marketing.

Jul 2003 – Jul 2004 · 1 yr · Wageningen

• Marnix was in his job as all round hosting employer en designer in a fast growing internet service company responsible for relationships with clients and Graphical Design / DTP

Feb 2002 – Jun 2003 · 1 yr 4 mos · Wageningen

• Freelance designer and taxi-driver

Nov 2001 – Present · 24 yrs 7 mos · Amersfoort, Utrecht, Nederland

• I provide in-company hands-on training/workshops in understanding and applying the principles of Design Thinking.
• Clients:
• Smile
• Zorgdomein
• ComplianceWise
• The Future Group
• Provincie Gelderland
• De Nederlandse Bank
• Belastingdienst
• Capgemini Academy
• Amarant
• Beroepshavo ROCvA
• ABN Amro hypotheken

Nov 2001 – Present · 24 yrs 7 mos · Amersfoort, Utrecht, Nederland

• As a freelancer I can offer you management of concepts and designs as a senior managing user experience strategist, interaction designer, online specialist and creative by creating vision, visualize ideas, leading creative design teams, workshops and processes. Guiding the implementation of Internet products.
• Clients include:
• EO
• IKEA
• NS/ProRail
• Centraal Beheer Achmea
• Belastingdienst
• Politie
• People Unlimited

Jul 2001 – Jan 2002 · 6 mos · Amsterdam Area, Netherlands

• Marnix was in his job as Conceptual en Design assistant at DRFTWD (a crossdisciplinairy architectural design office in Amsterdam) responsible for the visualisations of concepts,three dimensional design proposals and two-dimensional (digital) presentations.

Apr 2000 – Feb 2001 · 10 mos · Khayelitsha, Cape Town, South Africa

• Marnix did voluntary work for the research on HIV/AIDS and lived in the Cape town township Khayelitsha in South Africa, gathered inspiration for thesis on Architecture in Townships.