Oct 2021 – May 2022 · 7 mos · On-site

• Led 3 US-based clients on 15+ projects, delivering patient care solutions using SSRS, SSIS, SSAS, WPF, .NET Custom Tools, MLMs, and Object Plus.
• Managed product migrations, upgrades, and Meaningful Use Reporting initiatives, translating client requirements into innovative, scalable technical solutions.
• Directed project and resource management for Allscripts Healthcare products across multiple acute hospitals, ensuring seamless delivery and high client satisfaction.
• Acted as consultant for upgrade projects, performing impact analysis, remediation planning, and solution implementation.
• Mentored and guided 6 resources, fostering cross-functional collaboration, improving team productivity, and enhancing solution quality.
• Handled 250+ client requests, ensuring timely resolution, accurate reporting, and adherence to healthcare compliance standards.

Sep 2019 – Sep 2021 · 2 yrs · On-site

• Translated business requirements into product-specific designs, configurations, and detailed use cases, delivering scalable healthcare application solutions for 3 US-based clients.
• Served as liaison between vendors, internal teams, and business users, producing functional specifications, design documents, and workflows for 10+ projects.
• Designed and executed functional, integration, and regression test plans, demonstrating new functionality to business users and incorporating feedback for continuous improvement.
• Managed client escalations, production support, and issue resolution for 200+ requests, ensuring alignment with business objectives and quality standards.
• Led and mentored 5 resources, facilitating knowledge transfer, improving team productivity, and ensuring high-quality solution delivery.
• Participated in focus groups, workshops, and vendor trainings, continuously enhancing technical and domain expertise.

Sep 2018 – Aug 2019 · 11 mos · On-site

• Owned end-to-end healthcare projects, handling 60+ client requests for 3 US-based hospital, analyzing business problems, and delivering scalable technical solutions.
• Developed and deployed complex stored procedures, SSRS/Crystal reports, SSIS packages, and WPF applications, optimizing SQL queries for better performance.
• Participated in Agile ceremonies and collaborated with cross-functional, on-site, and global teams to ensure timely and high-quality delivery.
• Mentored and guided 3 junior team members, improving productivity, solution quality, and adherence to technical standards.
• Managed production support and client interactions, resolving escalated issues and maintaining stakeholder confidence.
• Conducted testing, documentation, and workshops, ensuring deliverables met business objectives and technical standards.

Jan 2017 – Aug 2018 · 1 yr 7 mos · On-site

• Delivered critical healthcare solutions for 3 US-based hospitals, improving operational efficiency and supporting the Sunrise Healthcare product.
• Developed and deployed SSRS/Crystal reports, SSIS packages, SQL queries, and WPF applications, enhancing data accuracy, reporting speed, and supporting the Sunrise Healthcare product, following Agile methodology and business-driven decision-making.
• Collaborated with on-site and global teams to resolve client issues, streamline workflows, and ensure seamless project delivery under tight deadlines.
• Owned client communications and project alignment, ensuring stakeholder confidence through clear updates, meetings, and actionable documentation.
• Participated in Agile and professional development programs, applying learnings to improve team collaboration, leadership effectiveness, and delivery outcomes.

Jun 2014 – Jan 2017 · 2 yrs 7 mos · Ahmedabad Area, India

• Delivered WPF-based solutions for two US-based clients, partnering closely with the implementation manager through daily discussions to clarify requirements, define project scope, and ensure on-time, high-quality delivery.
• Designed and developed robust WPF applications using C#, reusable user controls, and MVVM architecture, ensuring scalable and maintainable solutions.
• Built and integrated web services for business logic, leveraging third-party Telerik controls to deliver intuitive and high-performing user interfaces.
• Developed and optimized SQL Server stored procedures, performed backend testing, and owned bug fixing and product maintenance to ensure stable, smooth project delivery.
• Mentored junior team members by providing technical guidance and code reviews, helping improve development quality, confidence, and overall team efficiency.
• Coordinated seamlessly with cross-functional teams and QA to track progress, resolve dependencies, and drive timely defect resolution.