Mar 2022 – Jul 2025 · 3 yrs 4 mos · Hyderabad, Telangana, India · Remote

• Designed and implemented a predictive analytics engine by integrating Salesforce with Heroku and Einstein APIs
• using REST and SOAP APIs, leveraging Postgres for data storage to deliver real-time customer insights.
• ● Built a search service with multiple filter criteria and search suggestions, improving data retrieval efficiency and user
• experience.
• ● Configured Service Cloud omni-channel flows and skill-based routing to dynamically assign cases to agents based on
• availability and expertise, significantly improving case resolution times.
• ● Designed and implemented Salesforce-to-Slack integration to notify support agents of high-priority cases in real-time,
• reducing resolution time by 30%.
• ● Enhanced customer self-service experiences by configuring Knowledge Base in Experience Cloud site and integrating
• it with Einstein Bots, enabling automated case triage, case swarming and real-time resolutions.
• ● Designed and implemented dynamic forms using custom Lightning components, minimizing code changes and
• simplifying application maintenance.
• ● Created CI/CD pipelines using Jenkins and GitHub to streamline deployments across multiple environments, ensuring
• stability and consistency.
• ● Mentored junior developers on debugging complex triggers, optimizing Apex code to adhere to governor limits, and
• implementing best practices in integration and automation of workflows.
• ● Utilized Redux JS for managing app state and message channels for inter-component communication, enhancing the
• scalability of the applications.
• ● Configured data-driven app behavior using custom metadata to enhance flexibility and maintainability of solutions.
• ● Worked on advanced features like Co-pilot, Prompt Builder, and Model Builder to create generative AI solutions,
• enabling sales teams to generate on demand content and enhance productivity

Oct 2020 – Mar 2022 · 1 yr 5 mos · Noida, Uttar Pradesh, India · Remote

• ● Customized Salesforce applications using LWC, and Apex classes to meet specific business requirements.
• ● Implemented robust batch processing jobs to handle large data volumes efficiently, ensuring minimal impact on daily
• operations.
• ● Leveraged managed packages to extend Salesforce functionality, including payment systems and third-party
• marketing tools.
• ● Led deployment activities, including version control and automated testing, ensuring high-quality releases with
• minimal defects.
• ● Leveraged out-of-the-box Lightning components such as cards, datatables, and combobox to create feature-rich
• interfaces for customer-facing applications.
• ● Automated the sales pipeline by creating custom approval processes, validation rules, and Salesforce Flows, ensuring
• data accuracy and streamlining opportunity management.
• ● Worked with various Salesforce.com Standard and Custom objects, Fields, Record Types, Page Layouts, Roles, Profile,
• Field
• ● Developed Apex Classes, Controller Classes, Test Classes, Apex Triggers and Batch Apex for various functional needs
• in the application

Jan 2020 – Mar 2020 · 2 mos · Hyderabad, Telangana, India

• I spent my 3 months learning developed technologies.
• First few days worked on HTML, CSS, JAVASCRIPT, BOOTSTRAP and done small assignments.
• Next few days, I learnt Angular JS Framework and how to run it.
• Last but not least I learnt Salesforce.com
• Explore all the CRM tools what they're, how it's related to business.
• Learnt to use admin tools like SFDC modules, Salesforce objects, validation rules, approval process, process builder, profiles, permission sets.
• Learnt to use developer tools like triggers, controller, apex classes, visual force pages,
• aura lighting components, JavaScript, lighting Web components.
• Created a Certificate Management System to manage employees certificates, using Salesforce
• Created one more project PayPal Clone App to pay your bills, using Salesforce tools.
• Big achievement in small time !!!