Feb 2019 – Apr 2022 · 3 yrs 2 mos · San Francisco, California, United States

• Wrote and maintained core product documentation for VMware Tanzu Application Service for VMs and Ops Manager. Worked with engineering product managers and team leads to scope documentation requests and plan new feature documentation. Developed and maintained scripting for content validation and publishing automation. Served as team anchor from June 2018 through June 2019, which involved leading daily standup meetings, owning team workflow processes, acting as a mentor, keeping other writers engaged and motivated, and advocating for teammates in meetings with department leadership.

Jan 2017 – Feb 2019 · 2 yrs 1 mo · San Francisco, California, United States

• Wrote and maintained documentation for Pivotal Cloud Foundry core products and components. Excelled when working directly with an engineering team to dive into technical content. As part of a six-month assignment, joined an engineering team to focus on improving the documentation for a single product. As part of a three-month international assignment, traveled to Dublin, Ireland to shape the documentation set for an engineering team launching a new product (Pivotal Container Service). Developed and maintained scripting to automate release pipelines and consume content from sources outside the core documentation set.

Jun 2016 – Dec 2016 · 6 mos · Boston, Massachusetts

• Collaborated with senior engineers to make infrastructure decisions and implement updates and changes to an internally-developed cloud-based PaaS. Technical writer and instructor for new platform infrastructure training courses designed to teach DevOps, helpdesk, and software engineers how to write and deploy BOSH releases, troubleshoot BOSH deployments, and monitor Diego cells. Deployed weekly production code changes to the legacy AOLserver platform with minimal customer-facing downtime.

Jan 2015 – Jun 2016 · 1 yr 5 mos · Boston, Massachusetts

• Provided full-time technical support to the core team responsible for designing and architecting a container-based cloud PaaS. Built and maintained scripting for continuous integration and automation tools on both new and legacy platforms, including Puppet, Jenkins, and BOSH. Managed the health and stability of production infrastructure during business hours and as part of a 24x7 on-call rotation. Provisioned, managed, and supported virtual machines for use on both legacy applications and new platform.

Sep 2013 – Jan 2015 · 1 yr 4 mos · Andover, Massachusetts

• Provided Windows and UNIX/Linux system administration support to over twenty classified networks contained in closed and restricted areas. Applied security policies that met or exceeded standards set by the Department of Defense to maintain integrity and confidentiality of classified information. Held a DoD security clearance. Worked closely with members of the Information Assurance team as well as the DoD Defense Security Service to verify all systems were appropriately locked down.

Jun 2013 – Sep 2013 · 3 mos · Hampton, New Hampshire

• Performed data entry in QuickBooks to manage payroll, reconcile bank accounts, and generate financial statements for several small business clients. Prepared and amended tax returns for final review by a CPA. Collected documents and records for use in representing clients for state, local, and IRS audits.

Feb 2013 – May 2013 · 3 mos · Boston, Massachusetts

• Transcribed handwritten diagnoses and reports for a dermatopathology lab. Performed administrative duties including answering and redirecting phone calls, packaging and receiving laboratory slides for outside consultations, and faxing completed pathology reports to clinicians.

Oct 2012 – Jan 2013 · 3 mos · Norwood, Massachusetts

• Assisted a diverse population of patients in filling prescriptions for a high-volume pharmacy. Quickly and accurately prepared prescriptions under the supervision of the Pharmacist. Provided excellent customer service at the pharmacy cash register and over the phone.

Jun 2012 – May 2014 · 1 yr 11 mos · North Hampton, New Hampshire

• Designed graphics and posted regular updates to the dealership website, including news, inventory, and sales. Created a weekly newsletter highlighting current promotions and events. Managed social media accounts including Facebook and YouTube.

Jan 2010 – May 2012 · 2 yrs 4 mos · Winooski, Vermont

• Researched and analyzed Vermont education, income, and climate data to support the successful application for three major federal college access grants: GEAR UP, Talent Search, and Educational Opportunities Center. Conducted a needs analysis and diagrammed a strategy to convert the Outreach Services Department to a paperless office.